Re-installing HP printer on an Astro

Jack

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Has anyone run into this? I am trying to install an HP DeskJet 812c back
onto an Astro (Win98se). This printer had worked fine before the person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all, thinking I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations (thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can spare
me more hours of grief with some helpful tips?
Jack
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

I am by no means an expert on this, but on my HP/USB printers, you must be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting you
time. Good luck.

Bob

"Jack" <donk502@hotmail.com> wrote in message
news:2vt6apF2qepb9U1@uni-berlin.de...
> Has anyone run into this? I am trying to install an HP DeskJet 812c back
> onto an Astro (Win98se). This printer had worked fine before the person
> tried to change the ink cartridge. She couldn't get it to print, and I
> noticed three or four printers installed so I removed them all, thinking I
> would just re-install it...should take 10 minutes.
> That was last week. Nothing I've tried will work. I've downloaded HP's
> latest drivers but the Astro won't let it install to the USB port...it
wants
> to use com2.
> I've tried HP's USB cleanup program=no luck.
> Gateway's site had a registry trick to clean up old installations (thank
> goodness I backed it up first!) that didn't work.
> What I'm hoping for is that someone has run into this before and can spare
> me more hours of grief with some helpful tips?
> Jack
>
>
 

Jack

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Hi Bob, I'm willing to try about anything right now! I tried to install the
way you said but no luck. I'm on my 8th e-mail with HP trying different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as the
computer from Gateway.
Jack
"Bob Moyer" <bob.moyer@dol.net> wrote in message
news:UAMmd.4099$Fg2.1656817@newshog.newsread.com...
>I am by no means an expert on this, but on my HP/USB printers, you must be
> sure NOT to connect the usb cable until the driver/software has been
> installed. If this is the path you followed, I apologize for wasting you
> time. Good luck.
>
> Bob
>
> "Jack" <donk502@hotmail.com> wrote in message
> news:2vt6apF2qepb9U1@uni-berlin.de...
>> Has anyone run into this? I am trying to install an HP DeskJet 812c back
>> onto an Astro (Win98se). This printer had worked fine before the person
>> tried to change the ink cartridge. She couldn't get it to print, and I
>> noticed three or four printers installed so I removed them all, thinking
>> I
>> would just re-install it...should take 10 minutes.
>> That was last week. Nothing I've tried will work. I've downloaded HP's
>> latest drivers but the Astro won't let it install to the USB port...it
> wants
>> to use com2.
>> I've tried HP's USB cleanup program=no luck.
>> Gateway's site had a registry trick to clean up old installations (thank
>> goodness I backed it up first!) that didn't work.
>> What I'm hoping for is that someone has run into this before and can
>> spare
>> me more hours of grief with some helpful tips?
>> Jack
>>
>>
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

One other thought, you mentioned that you downloaded HP's latest
drivers...were they for Win98SE or XP? Also, does the device manager show
any USB hubs/devices?

Bob

"Jack" <donk502@hotmail.com> wrote in message
news:302hmjF2p5j08U1@uni-berlin.de...
> Hi Bob, I'm willing to try about anything right now! I tried to install
the
> way you said but no luck. I'm on my 8th e-mail with HP trying different
> approaches, but no-go.
> Does Gateway have online or e-mail support? I looked on the site but
> couldn't find it if they do. The printer was bought the same time as the
> computer from Gateway.
> Jack
> "Bob Moyer" <bob.moyer@dol.net> wrote in message
> news:UAMmd.4099$Fg2.1656817@newshog.newsread.com...
> >I am by no means an expert on this, but on my HP/USB printers, you must
be
> > sure NOT to connect the usb cable until the driver/software has been
> > installed. If this is the path you followed, I apologize for wasting
you
> > time. Good luck.
> >
> > Bob
> >
> > "Jack" <donk502@hotmail.com> wrote in message
> > news:2vt6apF2qepb9U1@uni-berlin.de...
> >> Has anyone run into this? I am trying to install an HP DeskJet 812c
back
> >> onto an Astro (Win98se). This printer had worked fine before the person
> >> tried to change the ink cartridge. She couldn't get it to print, and I
> >> noticed three or four printers installed so I removed them all,
thinking
> >> I
> >> would just re-install it...should take 10 minutes.
> >> That was last week. Nothing I've tried will work. I've downloaded HP's
> >> latest drivers but the Astro won't let it install to the USB port...it
> > wants
> >> to use com2.
> >> I've tried HP's USB cleanup program=no luck.
> >> Gateway's site had a registry trick to clean up old installations
(thank
> >> goodness I backed it up first!) that didn't work.
> >> What I'm hoping for is that someone has run into this before and can
> >> spare
> >> me more hours of grief with some helpful tips?
> >> Jack
> >>
> >>
> >
> >
>
>
 

Jack

Distinguished
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Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

The drivers were for Win98(ME, 98, 95). Device Manager lists 4: General
purpose USB Hub; Generic USB Hub; Intel 62801AB USB Universal Host
Controller; Usb Root Hub.
Jack
"Bob Moyer" <bob.moyer@dol.net> wrote in message
news:Dq9nd.4972$Pd2.2046343@monger.newsread.com...
> One other thought, you mentioned that you downloaded HP's latest
> drivers...were they for Win98SE or XP? Also, does the device manager show
> any USB hubs/devices?
>
> Bob
>
> "Jack" <donk502@hotmail.com> wrote in message
> news:302hmjF2p5j08U1@uni-berlin.de...
>> Hi Bob, I'm willing to try about anything right now! I tried to install
> the
>> way you said but no luck. I'm on my 8th e-mail with HP trying different
>> approaches, but no-go.
>> Does Gateway have online or e-mail support? I looked on the site but
>> couldn't find it if they do. The printer was bought the same time as the
>> computer from Gateway.
>> Jack
>> "Bob Moyer" <bob.moyer@dol.net> wrote in message
>> news:UAMmd.4099$Fg2.1656817@newshog.newsread.com...
>> >I am by no means an expert on this, but on my HP/USB printers, you must
> be
>> > sure NOT to connect the usb cable until the driver/software has been
>> > installed. If this is the path you followed, I apologize for wasting
> you
>> > time. Good luck.
>> >
>> > Bob
>> >
>> > "Jack" <donk502@hotmail.com> wrote in message
>> > news:2vt6apF2qepb9U1@uni-berlin.de...
>> >> Has anyone run into this? I am trying to install an HP DeskJet 812c
> back
>> >> onto an Astro (Win98se). This printer had worked fine before the
>> >> person
>> >> tried to change the ink cartridge. She couldn't get it to print, and I
>> >> noticed three or four printers installed so I removed them all,
> thinking
>> >> I
>> >> would just re-install it...should take 10 minutes.
>> >> That was last week. Nothing I've tried will work. I've downloaded HP's
>> >> latest drivers but the Astro won't let it install to the USB port...it
>> > wants
>> >> to use com2.
>> >> I've tried HP's USB cleanup program=no luck.
>> >> Gateway's site had a registry trick to clean up old installations
> (thank
>> >> goodness I backed it up first!) that didn't work.
>> >> What I'm hoping for is that someone has run into this before and can
>> >> spare
>> >> me more hours of grief with some helpful tips?
>> >> Jack
>> >>
>> >>
>> >
>> >
>>
>>
>
>
 

Jack

Distinguished
Jun 26, 2003
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Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Bob, do you by any chance, have an "Astro" running Win98se? I'd like to know
what is in the win.ini file in the 'port' section. The first line in mine
is: ;Rem TShoot: then it lists LPT2:= LPT3:= then 4 com ports and last
one is FILE:= . The com ports have =9600,n,8,1,x after each.
I'm wondering if it should have LPT1 and USB listed.
Go to Start; Run; type sysedit and pick the win.ini tab.
Jack

"Bob Moyer" <bob.moyer@dol.net> wrote in message
news:Dq9nd.4972$Pd2.2046343@monger.newsread.com...
> One other thought, you mentioned that you downloaded HP's latest
> drivers...were they for Win98SE or XP? Also, does the device manager show
> any USB hubs/devices?
>
> Bob
>
> "Jack" <donk502@hotmail.com> wrote in message
> news:302hmjF2p5j08U1@uni-berlin.de...
>> Hi Bob, I'm willing to try about anything right now! I tried to install
> the
>> way you said but no luck. I'm on my 8th e-mail with HP trying different
>> approaches, but no-go.
>> Does Gateway have online or e-mail support? I looked on the site but
>> couldn't find it if they do. The printer was bought the same time as the
>> computer from Gateway.
>> Jack
>> "Bob Moyer" <bob.moyer@dol.net> wrote in message
>> news:UAMmd.4099$Fg2.1656817@newshog.newsread.com...
>> >I am by no means an expert on this, but on my HP/USB printers, you must
> be
>> > sure NOT to connect the usb cable until the driver/software has been
>> > installed. If this is the path you followed, I apologize for wasting
> you
>> > time. Good luck.
>> >
>> > Bob
>> >
>> > "Jack" <donk502@hotmail.com> wrote in message
>> > news:2vt6apF2qepb9U1@uni-berlin.de...
>> >> Has anyone run into this? I am trying to install an HP DeskJet 812c
> back
>> >> onto an Astro (Win98se). This printer had worked fine before the
>> >> person
>> >> tried to change the ink cartridge. She couldn't get it to print, and I
>> >> noticed three or four printers installed so I removed them all,
> thinking
>> >> I
>> >> would just re-install it...should take 10 minutes.
>> >> That was last week. Nothing I've tried will work. I've downloaded HP's
>> >> latest drivers but the Astro won't let it install to the USB port...it
>> > wants
>> >> to use com2.
>> >> I've tried HP's USB cleanup program=no luck.
>> >> Gateway's site had a registry trick to clean up old installations
> (thank
>> >> goodness I backed it up first!) that didn't work.
>> >> What I'm hoping for is that someone has run into this before and can
>> >> spare
>> >> me more hours of grief with some helpful tips?
>> >> Jack
>> >>
>> >>
>> >
>> >
>>
>>
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Jack,
Within the last month, I installed XP on all of my pcs. The advice I was
offering came from experiences trying to install my USB/HP printers on these
systems. I, also, was having problems until I read the "Readme" file that
came on the original drivers' disk. I had tried to install everything with
the usb cables connected and ran into all sorts of problems with the
install. Sorry I can't be of more help.

Bob

"Jack" <donk502@hotmail.com> wrote in message
news:30bn5vF2utlrqU1@uni-berlin.de...
> Bob, do you by any chance, have an "Astro" running Win98se? I'd like to
know
> what is in the win.ini file in the 'port' section. The first line in mine
> is: ;Rem TShoot: then it lists LPT2:= LPT3:= then 4 com ports and
last
> one is FILE:= . The com ports have =9600,n,8,1,x after each.
> I'm wondering if it should have LPT1 and USB listed.
> Go to Start; Run; type sysedit and pick the win.ini tab.
> Jack
>
> "Bob Moyer" <bob.moyer@dol.net> wrote in message
> news:Dq9nd.4972$Pd2.2046343@monger.newsread.com...
> > One other thought, you mentioned that you downloaded HP's latest
> > drivers...were they for Win98SE or XP? Also, does the device manager
show
> > any USB hubs/devices?
> >
> > Bob
> >
> > "Jack" <donk502@hotmail.com> wrote in message
> > news:302hmjF2p5j08U1@uni-berlin.de...
> >> Hi Bob, I'm willing to try about anything right now! I tried to install
> > the
> >> way you said but no luck. I'm on my 8th e-mail with HP trying different
> >> approaches, but no-go.
> >> Does Gateway have online or e-mail support? I looked on the site but
> >> couldn't find it if they do. The printer was bought the same time as
the
> >> computer from Gateway.
> >> Jack
> >> "Bob Moyer" <bob.moyer@dol.net> wrote in message
> >> news:UAMmd.4099$Fg2.1656817@newshog.newsread.com...
> >> >I am by no means an expert on this, but on my HP/USB printers, you
must
> > be
> >> > sure NOT to connect the usb cable until the driver/software has been
> >> > installed. If this is the path you followed, I apologize for wasting
> > you
> >> > time. Good luck.
> >> >
> >> > Bob
> >> >
> >> > "Jack" <donk502@hotmail.com> wrote in message
> >> > news:2vt6apF2qepb9U1@uni-berlin.de...
> >> >> Has anyone run into this? I am trying to install an HP DeskJet 812c
> > back
> >> >> onto an Astro (Win98se). This printer had worked fine before the
> >> >> person
> >> >> tried to change the ink cartridge. She couldn't get it to print, and
I
> >> >> noticed three or four printers installed so I removed them all,
> > thinking
> >> >> I
> >> >> would just re-install it...should take 10 minutes.
> >> >> That was last week. Nothing I've tried will work. I've downloaded
HP's
> >> >> latest drivers but the Astro won't let it install to the USB
port...it
> >> > wants
> >> >> to use com2.
> >> >> I've tried HP's USB cleanup program=no luck.
> >> >> Gateway's site had a registry trick to clean up old installations
> > (thank
> >> >> goodness I backed it up first!) that didn't work.
> >> >> What I'm hoping for is that someone has run into this before and can
> >> >> spare
> >> >> me more hours of grief with some helpful tips?
> >> >> Jack
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>
 

Jack

Distinguished
Jun 26, 2003
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0
19,280
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Bob, I finally figured it out. I printed a test page just to make sure the
printer worked. The test page printed a different model number than what was
on the printer. It printed DeskJet 895C series instead of DeskJet 812C.
Downloaded the drivers and USB uninstaller for the 895C and everything now
works!!!
Jack

"Bob Moyer" wrote in message
news:Ussod.4343$Fg2.1752190@newshog.newsread.com...
>
> Jack,
> Within the last month, I installed XP on all of my pcs. The advice I was
> offering came from experiences trying to install my USB/HP printers on
> these
> systems. I, also, was having problems until I read the "Readme" file that
> came on the original drivers' disk. I had tried to install everything
> with
> the usb cables connected and ran into all sorts of problems with the
> install. Sorry I can't be of more help.
>
> Bob
>
> "Jack" wrote in message
> news:30bn5vF2utlrqU1@uni-berlin.de...
>> Bob, do you by any chance, have an "Astro" running Win98se? I'd like to
> know
>> what is in the win.ini file in the 'port' section. The first line in mine
>> is: ;Rem TShoot: then it lists LPT2:= LPT3:= then 4 com ports and
> last
>> one is FILE:= . The com ports have =9600,n,8,1,x after each.
>> I'm wondering if it should have LPT1 and USB listed.
>> Go to Start; Run; type sysedit and pick the win.ini tab.
>> Jack
>>
>> "Bob Moyer" wrote in message
>> news:Dq9nd.4972$Pd2.2046343@monger.newsread.com...
>> > One other thought, you mentioned that you downloaded HP's latest
>> > drivers...were they for Win98SE or XP? Also, does the device manager
> show
>> > any USB hubs/devices?
>> >
>> > Bob
>> >
>> > "Jack" wrote in message
>> > news:302hmjF2p5j08U1@uni-berlin.de...
>> >> Hi Bob, I'm willing to try about anything right now! I tried to
>> >> install
>> > the
>> >> way you said but no luck. I'm on my 8th e-mail with HP trying
>> >> different
>> >> approaches, but no-go.
>> >> Does Gateway have online or e-mail support? I looked on the site but
>> >> couldn't find it if they do. The printer was bought the same time as
> the
>> >> computer from Gateway.
>> >> Jack
>> >> "Bob Moyer" wrote in message
>> >> news:UAMmd.4099$Fg2.1656817@newshog.newsread.com...
>> >> >I am by no means an expert on this, but on my HP/USB printers, you
> must
>> > be
>> >> > sure NOT to connect the usb cable until the driver/software has been
>> >> > installed. If this is the path you followed, I apologize for
>> >> > wasting
>> > you
>> >> > time. Good luck.
>> >> >
>> >> > Bob
>> >> >
>> >> > "Jack" wrote in message
>> >> > news:2vt6apF2qepb9U1@uni-berlin.de...
>> >> >> Has anyone run into this? I am trying to install an HP DeskJet 812c
>> > back
>> >> >> onto an Astro (Win98se). This printer had worked fine before the
>> >> >> person
>> >> >> tried to change the ink cartridge. She couldn't get it to print,
>> >> >> and
> I
>> >> >> noticed three or four printers installed so I removed them all,
>> > thinking
>> >> >> I
>> >> >> would just re-install it...should take 10 minutes.
>> >> >> That was last week. Nothing I've tried will work. I've downloaded
> HP's
>> >> >> latest drivers but the Astro won't let it install to the USB
> port...it
>> >> > wants
>> >> >> to use com2.
>> >> >> I've tried HP's USB cleanup program=no luck.
>> >> >> Gateway's site had a registry trick to clean up old installations
>> > (thank
>> >> >> goodness I backed it up first!) that didn't work.
>> >> >> What I'm hoping for is that someone has run into this before and
>> >> >> can
>> >> >> spare
>> >> >> me more hours of grief with some helpful tips?
>> >> >> Jack