Really bad internet speed and ping

[chewie71]

Okay, so my internet on my new build has just gone really bad. On my 200 pound laptop, it loads pages in <2 secs but on my computer, it loads them in 30 sec to a minute! Sometimes not even loading them at all. Then when I play TF2 my ping in tf2 is 600-1000 which is seriously unplayable.

How can I fix this, so I can carry on my life?

Edit : I am using a wired connection, and my isp is BT.

 

[chewie71]

Bump!

 

[SirSub42]

Choose Start→All Programs→Accessories→System Tools→Resource Monitor. Assuming you are on windows, this should isolate if you have a program currently running that is hogging up your connection. I would guess malware of some sort, perhaps start with a scan using malwarebytes free edition or hijackthis and visiting hijackthis.de with the log file.

Also, how long has this problem been occuring? And is the lag on the desktop all the time or intermittent?

 

[chewie71]

Choose Start→All Programs→Accessories→System Tools→Resource Monitor. Assuming you are on windows, this should isolate if you have a program currently running that is hogging up your connection. I would guess malware of some sort, perhaps start with a scan using malwarebytes free edition or hijackthis and visiting hijackthis.de with the log file.

Also, how long has this problem been occuring? And is the lag on the desktop all the time or intermittent?

Yep, tried that, didn't work, although it is better, getting around 300-400 ping, still unplayable 🙁

Thanks if you have any other suggestions...

 

[StormNexus]

Can you do a tracert to google.com? Do you see where the delay is occurring?

Could also try a scan from eset.

 

[chewie71]

Here is the tracert results :

1 459 ms 399 ms 319 ms BThomehub.home [192.168.1.254]
2 920 ms 720 ms 289 ms esr6.reading4.broadband.bt.net [217.41.220.145]

3 506 ms * 443 ms 217.41.220.30
4 350 ms 479 ms 533 ms 213.1.69.126
5 383 ms 809 ms 389 ms 217.41.169.103
6 1034 ms 509 ms 724 ms 217.41.169.203
7 505 ms 154 ms 141 ms 217.41.169.109
8 93 ms 115 ms 283 ms acc2-xe-5-0-2.sf.21cn-ipp.bt.net [109.159.251.23
9]
9 683 ms 358 ms 565 ms core2-te0-0-0-4.ealing.ukcore.bt.net [109.159.25
1.155]
10 36 ms 59 ms 111 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
11 284 ms 405 ms 574 ms 195.99.126.113
12 1763 ms 619 ms * 209.85.252.186
13 490 ms 484 ms 490 ms 72.14.238.63
14 468 ms 52 ms 33 ms lhr08s04-in-f7.1e100.net [173.194.41.167]

Trace complete.

 

[StormNexus]

Run that eset scan... and maybe the malwarebytes scan. You should never have that significant of a delay to a local modem over an ethernet connection.

Have you run any malware scans? Can you please ping 192.168.1.254 for me too and post results?

Also -- you shouldn't have that many un-named ip addresses in there. That's most likely from some malware proxy settings.

 

[chewie71]

Can you do a tracert to google.com? Do you see where the delay is occurring?

Could also try a scan from eset.

Run that eset scan... and maybe the malwarebytes scan. You should never have that significant of a delay to a local modem over an ethernet connection.

Have you run any malware scans? Can you please ping 192.168.1.254 for me too and post results?

Also -- you shouldn't have that many un-named ip addresses in there. That's most likely from some malware proxy settings.

Okay, done eset or whatever! Got rid of 17 items, but ping is still at 200 or so.

Done 192.168.1.254 and it just came up with my router. Around 500ms. Thanks again for all the help

 

[StormNexus]

If eset found 17 items you'll need to run some more malware scans. There is something seriously destroying even your LAN speeds. You're looking at a problem with your ethernet card and/or driver OR it's malware that has yet to be discovered on your PC. I suggest running Spybot Search and Destroy and Malwarebytes BOTH as there is no ONE tool to remove all infections on a PC.
I would also suggest a DNS flush

Good luck!

 

[chewie71]

If eset found 17 items you'll need to run some more malware scans. There is something seriously destroying even your LAN speeds. You're looking at a problem with your ethernet card and/or driver OR it's malware that has yet to be discovered on your PC. I suggest running Spybot Search and Destroy and Malwarebytes BOTH as there is no ONE tool to remove all infections on a PC.
I would also suggest a DNS flush

Good luck!

Done all of them

Hasn't changed much, thanks for all your help but my mum has called a PC technician to sort it out, thanks again!

 

[StormNexus]

Good luck! If the PC guy figures it out, please post his solution here for others if they find this thread in a Google search.