[SOLVED] Realtek Audio Driver issues and DRIVER_POWER_STATE_FAILURE

Affiliate1646

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Hi!
So I have an HP Pavilion 15 laptop with the Realtek Audio driver. Recently I've been noticed some strange issues with that driver, and it seems to start whenever I plug in my headphones (which I don't do often) and leave them plugged in with nothing playing (I guess).

The Realtek Audio driver stops working completely, and I cannot play any media until Windows resets the driver, and even then that doesn't do anything. When the driver is in this problematic state, the laptop cannot shut down/reboot or standby properly due to the driver not responding, and doing so ends up with the stop code "DRIVER_POWER_STATE_FAILURE." After the laptop boots up again, there is no audio and the driver appears to be removed in Device Manager.

What could be the cause here and is there a fix besides residing to Microsoft's default HD Audio driver? Thanks!
 

Colif

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which HP Pavilion 15 model as looking on google I can see a few.

Have you checked you have latest bios in device?

driver power state error is normally a driver error, its just strange to see it in a new driver version. Which version of the drivers do you have? Realtek recently released drivers that you get half of the package from HP and other half from Microsoft store, and then there is the old version which is just 1 driver.

your installed version doesn't seem to match either numbers here - https://www.tenforums.com/sound-audio/135259-latest-realtek-hd-audio-driver-version-2-a.html

@SteveRX4 driver verifer is dangerous, although its built into win 10 I have seen it break windows too often to suggest it without trying other things first. Its often my last choice. If you don't get why I mentioned this, its the answer in the link you gave.
 

SteveRX4

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Affiliate1646

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There's this answer - https://answers.microsoft.com/en-us/windows/forum/all/driverpowerstatefailure/a51a93d7-8f95-42e0-bfd8-6fbc5110319c
which, to me seems too involved.

Can you go into Device Manager and check your audio device to see if it's working properly (it'll say when you click on it) and whether your audio driver is up to date ? It sounds like it's corrupted. You might have to uninstall the druiver and reinstall it.
I'm not sure about corruption. Re-installation has been tried already.
After a full (abrupt) shut down, the driver appears to be working normally and appears in Device Manager. This is what it tells me:

... And this is the driver information.
 

Colif

Win 10 Master
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which HP Pavilion 15 model as looking on google I can see a few.

Have you checked you have latest bios in device?

driver power state error is normally a driver error, its just strange to see it in a new driver version. Which version of the drivers do you have? Realtek recently released drivers that you get half of the package from HP and other half from Microsoft store, and then there is the old version which is just 1 driver.

your installed version doesn't seem to match either numbers here - https://www.tenforums.com/sound-audio/135259-latest-realtek-hd-audio-driver-version-2-a.html

@SteveRX4 driver verifer is dangerous, although its built into win 10 I have seen it break windows too often to suggest it without trying other things first. Its often my last choice. If you don't get why I mentioned this, its the answer in the link you gave.
 

Affiliate1646

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which HP Pavilion 15 model as looking on google I can see a few.

Have you checked you have latest bios in device?

driver power state error is normally a driver error, its just strange to see it in a new driver version. Which version of the drivers do you have? Realtek recently released drivers that you get half of the package from HP and other half from Microsoft store, and then there is the old version which is just 1 driver.

your installed version doesn't seem to match either numbers here - https://www.tenforums.com/sound-audio/135259-latest-realtek-hd-audio-driver-version-2-a.html

@SteveRX4 driver verifer is dangerous, although its built into win 10 I have seen it break windows too often to suggest it without trying other things first. Its often my last choice. If you don't get why I mentioned this, its the answer in the link you gave.
I have a cs0xxx. I do have the latest BIOS, that version being "F.22." Driver version "6.0.8911.1" (as stated in Device Manager.
Where do I find that (new) driver... is it in that post?
 

Colif

Win 10 Master
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so its confusing to me. according to top post on the page I linked you can get the realtek audio control on the windows store but I have searched for it there and can't find it on the app. But if I follow this link its on the webpage - https://www.microsoft.com/en-au/p/realtek-audio-control/9p2b8mcsvpln?activetab=pivot:regionofsystemrequirementstab

but that driver needs another driver to run and looking at this link - https://www.tenforums.com/sound-audio/121801-realtek-audio-console-requires-realtek-hd-uad-driver.html - I can tell your driver version is actually from a few years ago. So since your driver is so old I think you would need to get the newer ones for it to match up.

I can't install them as I am using some Microsoft sound drivers - its a long story

top link is for the audio control interface
bottom 2 links are the actual drivers.
 
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Well, I had the same problem with my HP laptop a long time ago and I had tried a few ways to solve it but I couldn't. I just came to a topic at https://h30434.www3.hp.com/t5/Desktops-Archive-Read-Only/driver-power-state-failure/td-p/6010583 which seems to be the same problem and I tried and had success with it. If you don't want to try the above solution I suggest you uninstall the sound driver completely and then restart and download again Realtek HD Audio Driver for your HP Pavilion.
 

SteveRX4

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@SteveRX4 driver verifer is dangerous, although its built into win 10 I have seen it break windows too often to suggest it without trying other things first. Its often my last choice. If you don't get why I mentioned this, its the answer in the link you gave.
I gather that's why they say to do a System Restore Point beforehand.
 

Affiliate1646

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so its confusing to me. according to top post on the page I linked you can get the realtek audio control on the windows store but I have searched for it there and can't find it on the app. But if I follow this link its on the webpage - https://www.microsoft.com/en-au/p/realtek-audio-control/9p2b8mcsvpln?activetab=pivot:regionofsystemrequirementstab

but that driver needs another driver to run and looking at this link - https://www.tenforums.com/sound-audio/121801-realtek-audio-console-requires-realtek-hd-uad-driver.html - I can tell your driver version is actually from a few years ago. So since your driver is so old I think you would need to get the newer ones for it to match up.

I can't install them as I am using some Microsoft sound drivers - its a long story

top link is for the audio control interface
bottom 2 links are the actual drivers.
Installed the latest one that will work... This is what D.M. shows me now. Will see if the problem is reproduced.


As for the audio control app, I am unable to install it for now (still need to restart to see if that fixes anything):

 

Colif

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I gather that's why they say to do a System Restore Point beforehand.
that still isn't enough, sometimes the restore point can't be found. Often enough the only way to stop the loops is a reinstall and I try to avoid breaking peoples pc while trying to fix them. I also get people to make a WIn 10 installer so they can boot off it to get to system restore. i have instructions for it in 2nd post here - https://forums.tomshardware.com/threads/handy-details-to-include-in-blue-screen-of-death-posts.3468965/ - but I try to avoid using it as long as I can.

Driver verifier can be handy if the system won't reveal what driver is cause, not at the start before anyone looked at any dumps
 
Oct 29, 2020
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Try driver booster and update your sound driver with it. I my self use it to update my drivers including display, etc
P.S You don't need to active key just install and run


 

Affiliate1646

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Try driver booster and update your sound driver with it. I my self use it to update my drivers including display, etc
P.S You don't need to active key just install and run


I don't trust those....
 
Oct 29, 2020
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Affiliate1646

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Trust for what ? dude , its not a harmful or malware app , Try it at least once.

By the way you check the reviews over here

Late reply - oops.
I've always seen and had (kind of) bad experiences with driver installer programs/suites like these. In my experience they either install the wrong drivers or are just PUAs.
 
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Colif

Win 10 Master
Moderator
Don't use 3rd party updaters, they can and will install the wrong drivers. Its only good point is it creates a system restore point before updating drivers so if it messes up you can just roll back.

are you still getting bsod?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem
 

Affiliate1646

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Don't use 3rd party updaters, they can and will install the wrong drivers. Its only good point is it creates a system restore point before updating drivers so if it messes up you can just roll back.

are you still getting bsod?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem
The driver I installed does not seem to be having problems so far.
The Windows 10 app still fails to download.
 

Affiliate1646

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i need to look into how to install realtek audio drivers. it should be easy. The windows store app only shows if I search it on internet, not the store so something strange there.
That is what I noticed as well and I forgot to mention that. Yeah, might not be on my side.
 

Affiliate1646

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it seems i misread it, the tool on the store is meant to match another driver, not the ones listed on this page - https://www.tenforums.com/sound-audio/135259-latest-realtek-hd-audio-driver-version-2-a.html

you get the other driver from your motherboard maker called Realtek HD Audio (UAD) Driver

if audio works now, don't worry about the store app. Its for other drivers.
Ah. Well, I've gone ahead and marked your reply with that link as best answer. Still no issues have occurred (with trying to reproduce the problem, which seems to be plugging in headphones).
 

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