Question Realtek errors

[MJS WARLORD]

All day today i have been getting the following errors in windows reliability log

ATKEX_cmd.exe
atexComSvc.exe

both reported stopped working , windows trouble shooter says i have the latest driver and that this is no problem , sound checks are also ok so why do i have the error reports

 

[CompuGuy71]

So all of a sudden you're getting these errors but the sound is still working from your PC?

Can you give a list of your full system spec, and any changes or troubleshooting steps you've tried?

 

[MJS WARLORD]

i have not made any changes , i ran sound trouble shooter and have latest drivers with not problem reported and sound is ok so why the errors


The tower COOLERMASTER HAF-X FULL TOWER GAMING CASE, the tower is massive.
The cpu is Intel® Core™i7 Six Core Processor i7-6800K (3.4GHz) 15MB Cache.
The motherboard is ASUS® ROG STRIX X99: ATX, USB 3.1, SATA 6 GB/s.
The ram is 16GB HyperX FURY DDR4 2133MHz (4 x 4GB) ....
The graphics card is 8GB NVIDIA GEFORCE GTX 1080 - DVI, HDMI, 3x DP - GTX VR Ready!
The main drive is 480GB HyperX SAVAGE 2.5" SSD, SATA 6 Gb/s (up to 560MB/sR | 530MB/sW) for windows and all the items you can’t chose where they install.
The second drive is 960GB HyperX SAVAGE 2.5" SSD, SATA 6 Gb/s (up to 560MB/sR | 530MB/sW) for my steam client games and all other games.
The dvd/blue ray is 24x DUAL LAYER DVD WRITER ±R/±RW/RAM.
The power supply is CORSAIR 650W CS SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET.
The cpu cooler is Noctua NH-D15S Ultra Quiet Performance CPU Cooler, this is huge!

 

[CompuGuy71]

@MJS WARLORD

Alright check out this post that I found over on the Windows forums and see if any of that helps you out.

 

[MJS WARLORD]

the article is 8 years old and this check for a solution box does not appear now when errors are reported

 

[MJS WARLORD]

i have sent an email to the company who built my pc as i am baffled by the reported errors when everything actually seems to be working

 

[Colif]

All day today i have been getting the following errors in windows reliability log

is that reliability history?
its a one off event, it probably works every other time. Its the same as Event Viewer, ignore it unless you having problems. And even then I wouldn't look in it.

I don't even want to look in there as it can make you worry about things that aren't really problems.

ATKEX_cmd.exe
atexComSvc.exe

these are Asus files, not Realtek, but I see they are connected

Asus Computer
atkexcomsvc.exe runs as a background Windows service (asComSvc). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network.

https://answers.microsoft.com/en-us/windows/forum/all/atkexcmdexe-has-stopped-working/a0299c08-d717-4101-b87b-838c2849ac1f

The genuine atkexComSvc.exe file is a software component of Asus Motherboard Utility by ASUS

https://www.file.net/process/atkexcomsvc.exe.html

updating chipset drivers if newer ones exist might fix it.

I wonder if its needed anymore. could remove all Asus software from PC and probably not miss it after so many years.

 

[MJS WARLORD]

Hi colif , i did remote access with pc builder but they only repeated what i had done , the errors appear at boot up BUT sound checks and in game sounds etc work so i guess i just ignore the report and carry on

 

[Colif]

you could possibly run this and stop the asus program loading with windows, it could stop errors
https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

 

[MJS WARLORD]

thanks but before i try it later today, is it just same as if i had disabled it in Windows startup menu ?

i will try it on a spare pc first just in case i get it wrong

 

[Colif]

It is similar, it can just see into more places. it can stop registry actions from taking place. it can be used to uninstall things, or check them for viruses.

unticking something just stops it at startup, if a program needs it, it will be started