RealTek on-board sound quit

[dougg]

Archived from groups: comp.sys.hp.hardware (More info?)

We lost sound on our month-old Pavilion that has the RealTek on-board sound
hardware. All software settings are correct and indicate that it's working
correctly, and it's not the speakers because I can't get sound if I plug
headphones into the front-panel jack either.

I'm going to try to contact HP support about this of course, but I'm
wondering what they can do. Sending the PC back is out of the question since
we have so many software packages installed that it takes weeks to get
everything configured right and I'm certainly not sending it back with my
Quicken data, etc. on it!

I'm hoping that they'll just offer to send a PCI sound card to bypass the
problem. If not, then I suppose I'll just buy one myself since they're a lot
cheaper than what my time's worth to go through a system shipping & swap-out
hassle. Anyone had experience with getting a motherboard-related problem
like this fixed?

Doug

 

[dougg]

Archived from groups: comp.sys.hp.hardware (More info?)

"DougG" <gordonwd@hotmail.com> wrote in message
news:mvGdndKK3cx_ULTfRVn-2Q@comcast.com...
> We lost sound on our month-old Pavilion that has the RealTek on-board
> sound hardware. All software settings are correct and indicate that it's
> working correctly, and it's not the speakers because I can't get sound if
> I plug headphones into the front-panel jack either.
>
> I'm going to try to contact HP support about this of course, but I'm
> wondering what they can do. Sending the PC back is out of the question
> since we have so many software packages installed that it takes weeks to
> get everything configured right and I'm certainly not sending it back with
> my Quicken data, etc. on it!
>
> I'm hoping that they'll just offer to send a PCI sound card to bypass the
> problem. If not, then I suppose I'll just buy one myself since they're a
> lot cheaper than what my time's worth to go through a system shipping &
> swap-out hassle. Anyone had experience with getting a motherboard-related
> problem like this fixed?
>
> Doug
>

Fortunately it was fixed by reinstalling the drivers, but why was this
necessary? I happened to check my Windows Update log and found that an
automatic update had been applied to the VIA motherboard drivers for the
Ethernet interface on the day before the sound quit. This shouldn't have had
anything to do with the sound, but the VIA chipsets are all related and I
can only think that this driver update did something that overrode the sound
chipset drivers. Hmmm.. But at least I was impressed with HP's online
chat-style tech support.

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Welcome again to the wonderful world of Windows, where drivers magically stop
working, scanners don't scan, then they miraculously begin to function normally
again... Ben Myers

On Sat, 5 Mar 2005 10:22:56 -0500, "DougG" <gordonwd@hotmail.com> wrote:

>"DougG" <gordonwd@hotmail.com> wrote in message
>news:mvGdndKK3cx_ULTfRVn-2Q@comcast.com...
>> We lost sound on our month-old Pavilion that has the RealTek on-board
>> sound hardware. All software settings are correct and indicate that it's
>> working correctly, and it's not the speakers because I can't get sound if
>> I plug headphones into the front-panel jack either.
>>
>> I'm going to try to contact HP support about this of course, but I'm
>> wondering what they can do. Sending the PC back is out of the question
>> since we have so many software packages installed that it takes weeks to
>> get everything configured right and I'm certainly not sending it back with
>> my Quicken data, etc. on it!
>>
>> I'm hoping that they'll just offer to send a PCI sound card to bypass the
>> problem. If not, then I suppose I'll just buy one myself since they're a
>> lot cheaper than what my time's worth to go through a system shipping &
>> swap-out hassle. Anyone had experience with getting a motherboard-related
>> problem like this fixed?
>>
>> Doug
>>
>
>Fortunately it was fixed by reinstalling the drivers, but why was this
>necessary? I happened to check my Windows Update log and found that an
>automatic update had been applied to the VIA motherboard drivers for the
>Ethernet interface on the day before the sound quit. This shouldn't have had
>anything to do with the sound, but the VIA chipsets are all related and I
>can only think that this driver update did something that overrode the sound
>chipset drivers. Hmmm.. But at least I was impressed with HP's online
>chat-style tech support.
>
>