[SOLVED] Realtek PCI controller adapter not showing up in device manager ?

[kazje]

Hey, im once again here. So yea the title pretty much explains it all.

The adapter is not hidden in other devices or in "show hidden" tab. Trying to install the driver resolves to the deep sleep mode error everyone is probably already familiar with.
https://prnt.sc/104o76o - This is how my device manager looks. The Intel adapter is a network card i bought to atleast have internet on the computer but it gives me other problems so i want to focus on fixing my onboard port. I have tried different cables, the ethernet lights turn on my router but not the PC.

 

[Ralston18]

Open Powershell.

Run the following two cmdlets at the PS> prompt:

Get-NetAdapter

Get-NetIPConfiguration

You should be able to simply copy and paste each of the above "Get's at the PS> prompt.

Post the results.

The results will be similar to the following (where X's represent my redactions):

PS C:\Users\XXXX> Get-NetAdapter

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 13 Disconnected 74-40-XX-XX-2D-BE 3 Mbps
McXXXXX Realtek PCIe GbE Family Controller 12 Up 8C-EC-XX-XX-7E-D4 1 Gbps

====

PS C:\WINDOWS\system32> Get-NetIPConfiguration


InterfaceAlias : McXXXXX
InterfaceIndex : 12
InterfaceDescription : Realtek PCIe GbE Family Controller
NetProfile.Name : Network
IPv6Address : 2601:147:c201:b20c:68cb:eb57:76c9:b455
IPv4Address : 192.168.1.107
IPv6DefaultGateway : fe80::9610:3eff:fe00:3495
IPv4DefaultGateway : 192.168.1.1
DNSServer : 2601:147:c201:b20c:9610:3eff:fe00:3495
8.8.8.8
8.8.4.4

InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 13
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetAdapter.Status : Disconnected

 

[kazje]

Open Powershell.

Run the following two cmdlets at the PS> prompt:

Get-NetAdapter

Get-NetIPConfiguration

You should be able to simply copy and paste each of the above "Get's at the PS> prompt.

Post the results.

The results will be similar to the following (where X's represent my redactions):

PS C:\Users\XXXX> Get-NetAdapter

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 13 Disconnected 74-40-XX-XX-2D-BE 3 Mbps
McXXXXX Realtek PCIe GbE Family Controller 12 Up 8C-EC-XX-XX-7E-D4 1 Gbps

====

PS C:\WINDOWS\system32> Get-NetIPConfiguration


InterfaceAlias : McXXXXX
InterfaceIndex : 12
InterfaceDescription : Realtek PCIe GbE Family Controller
NetProfile.Name : Network
IPv6Address : 2601:147:c201:b20c:68cb:eb57:76c9:b455
IPv4Address : 192.168.1.107
IPv6DefaultGateway : fe80::9610:3eff:fe00:3495
IPv4DefaultGateway : 192.168.1.1
DNSServer : 2601:147:c201:b20c:9610:3eff:fe00:3495
8.8.8.8
8.8.4.4

InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 13
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetAdapter.Status : Disconnected

PS C:\Users\kaz> Get-NetAdapter

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Intel(R) Gigabit CT Desktop Adapter 6 Up 1C-FD-08-70-91-38 100 Mbps


PS C:\Users\kaz> Get-NetIPConfiguration


InterfaceAlias : Ethernet
InterfaceIndex : 6
InterfaceDescription : Intel(R) Gigabit CT Desktop Adapter
NetProfile.Name : Network
IPv4Address : 192.168.1.214
IPv6DefaultGateway :
IPv4DefaultGateway : 192.168.1.254
DNSServer : 192.168.1.254

 

[kazje]

Seems that it doesnt show the realtek controller sadly

 

[Ralston18]

Okay.

Run "ipconfig /all" via the Command Prompt and post the results.

Try the Intel Gigabit drivers.

https://downloadcenter.intel.com/product/50395/Intel-Gigabit-CT-Desktop-Adapter

[Do verify that I found the correct/applicable driver link.]

 

[kazje]

Okay.

Run "ipconfig /all" via the Command Prompt and post the results.

Try the Intel Gigabit drivers.

https://downloadcenter.intel.com/product/50395/Intel-Gigabit-CT-Desktop-Adapter

[Do verify that I found the correct/applicable driver link.]

Yes, the drivers are right for the networking card i have installed into my pc at the moment to even have internet as i've explained earlier. But would it make a difference if i installed them? because the whole problem is in my onboard ethernet port and not the networking card that i have installed on a pci-e port. https://prnt.sc/105oajt

 

[Ralston18]

Three things:

1) You need the drivers for the Intel Gigabyte CT desktop network adapter. That is (per "ipconfig /all" ) the enabled/connected network adapter.

The adapter is requesting a DHCP IP address from your router at 192.168.1.254 and being assigned a DHCP IP address of 192.168.1.214.

2) Change your router's DHCP IP address lease time. Again, according to "ipconfig /all" the lease time is only 12 hours.

3) If your ISP does not provide IPv6, disable IPv6 on the enabled network adapter.

====

Also - right click the network icon usually located in the lower right screen corner. The icon looks a bit like a "monitor with a mouse on the left side".

The right click should result in a two item menu: 1) Troubleshoot problems, and 2) Open Network & Internet Settings.

#2 will make it easier to look at the overall network configuration and adapter settings.

 

[kazje]

Three things:

1) You need the drivers for the Intel Gigabyte CT desktop network adapter. That is (per "ipconfig /all" ) the enabled/connected network adapter.

The adapter is requesting a DHCP IP address from your router at 192.168.1.254 and being assigned a DHCP IP address of 192.168.1.214.

2) Change your router's DHCP IP address lease time. Again, according to "ipconfig /all" the lease time is only 12 hours.

3) If your ISP does not provide IPv6, disable IPv6 on the enabled network adapter.

====

Also - right click the network icon usually located in the lower right screen corner. The icon looks a bit like a "monitor with a mouse on the left side".

The right click should result in a two item menu: 1) Troubleshoot problems, and 2) Open Network & Internet Settings.

#2 will make it easier to look at the overall network configuration and adapter settings.

To what time should i change the leasing time to? In the ISP settings the IPv6 is disabled https://prnt.sc/105phug

 

[kazje]

Aswell as this is the Network & Internet Settings https://prnt.sc/105pizm

 

[Ralston18]

Leasing time: One week (168 hours). Overall, the leasing time should automatically renew DHCP IP address within the set time.

Overall lease time should not cause problems but if too short, with other possible problems, many network, devices etc then the process could get disrupted or confused. Idea being to eliminate lease time as a potential culprit.

And yes that is the Network & Internet Settings screen I referenced.

Use the screens/properties/options to explore the other settings and not necessarily start changing things.

Of most interest I think is that the Gigabyte adapter is correctly installed and configured.

 

[kazje]

Leasing time: One week (168 hours). Overall, the leasing time should automatically renew DHCP IP address within the set time.

Overall lease time should not cause problems but if too short, with other possible problems, many network, devices etc then the process could get disrupted or confused. Idea being to eliminate lease time as a potential culprit.

And yes that is the Network & Internet Settings screen I referenced.

Use the screens/properties/options to explore the other settings and not necessarily start changing things.

Of most interest I think is that the Gigabyte adapter is correctly installed and configured.

I did as u said i set the leasing time to one week but it didnt help sadly

 

[Ralston18]

At the Command Prompt run "arp -a" and post the results.

The lines of interest are those beginning with "192."

 

[kazje]

At the Command Prompt run "arp -a" and post the results.

The lines of interest are those beginning with "192."

These are the two lines that were outputed with "192."
192.168.1.254 20-b0-01-2c-bc-44 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static

 

[Ralston18]

No interface line? I would expect it to be 192.168.1.214

The first line is your router.

The second line is the broadcast IP.

From other devices are you able to ping 192.168.1.214?

Do you see 192.168.1.214 in their arp -a results?

Or if the assigned DHCP IP address has changed then ping that IP address. "That" being the IP address following Interface.

 

[kazje]

I ran the command again but now, and its showing three results instead of two for some reason.. I probably didnt copy the results last time correctly sorry.
Interface: 192.168.1.214 --- 0x6
Internet Address Physical Address Type
192.168.1.217 a8-9c-ed-61-c0-b3 dynamic
192.168.1.254 20-b0-01-2c-bc-44 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static

 

[kazje]

I ran the command again but now, and its showing three results instead of two for some reason.. I probably didnt copy the results last time correctly sorry.
Interface: 192.168.1.214 --- 0x6
Internet Address Physical Address Type
192.168.1.217 a8-9c-ed-61-c0-b3 dynamic
192.168.1.254 20-b0-01-2c-bc-44 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static

pinging the ip after the interface ip resulted in:

Pinging 192.168.1.217 with 32 bytes of data:
Reply from 192.168.1.217: bytes=32 time=109ms TTL=64
Reply from 192.168.1.217: bytes=32 time=172ms TTL=64
Reply from 192.168.1.217: bytes=32 time=224ms TTL=64
Reply from 192.168.1.217: bytes=32 time=440ms TTL=64

Ping statistics for 192.168.1.217:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 109ms, Maximum = 440ms, Average = 236ms

 

[Ralston18]

The "time=" values are very high.

What device is 192.168.1.217?

Now, instead of "ping" use "tracert" to target the devices you see appearing on the network.

And, after reading back, noted that you tried different cables. Where did those cables come from and what is printed on them?

 

[kazje]

The "time=" values are very high.

What device is 192.168.1.217?

Now, instead of "ping" use "tracert" to target the devices you see appearing on the network.

And, after reading back, noted that you tried different cables. Where did those cables come from and what is printed on them?

192.168.1.217 is my mothers phone through wi-fi.

C:\Users\kaz>arp -a

Interface: 192.168.1.214 --- 0x6
Internet Address Physical Address Type
192.168.1.217 a8-9c-ed-61-c0-b3 dynamic
192.168.1.254 20-b0-01-2c-bc-44 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

C:\Users\kaz>tracert 192.168.1.254

Tracing route to device.lan [192.168.1.254]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms device.lan [192.168.1.254]

Trace complete.

C:\Users\kaz>tracert 192.168.1.255

Tracing route to 192.168.1.255 over a maximum of 30 hops

1 * * * Request timed out.
2 * * * Request timed out.

I bought one cable that im currently using from a internet store. CAT.6 S/FTP PIMF PATCH 250 MHz 4 pair ISO/IEC 11801 ANSI/TIA-568-C.2 ## 617 ##


and the other one came with the router/modem.

 

[Ralston18]

Try some other brand name Ethernet cables. Cat 5e, solid copper, twisted pair, 24 AWG.

Nothing flat, nothing copper clad aluminum.