Reboot Problem

J

Distinguished
Apr 2, 2004
373
0
18,780
Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Can someone tell me what could be causing my HP NX5000 Laptop to reboot for
no apparent reason?
It happens when the user is in MS Word, ver 2003, he/she will be typing and
then get a fatal eror message... when they click ok it reboots. Below is a
copy of the dump file.


Loading dump file mini102004-01.dmp
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 00039000
PfnDataBase 80543e58
PsLoadedModuleList 80543530
PsActiveProcessHead 80545578
MachineImageType 0000014c
NumberProcessors 00000001
BugCheckCode 1000008e
BugCheckParameter1 c0000005
BugCheckParameter2 805ac9e5
BugCheckParameter3 f9a23d20
BugCheckParameter4 00000000
PaeEnabled 00000000
KdDebuggerDataBlock 805353e0
MiniDumpFields 000004ff

TRIAGE_DUMP32:
ServicePackBuild 00000100
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 00002268
ThreadOffset 000024c0
CallStackOffset 00002720
SizeOfCallStack 00004000
DriverListOffset 000069b0
DriverCount 0000008e
StringPoolOffset 000093d8
StringPoolSize 00002a08
BrokenDriverOffset 00000000
TriageOptions ffffffff
TopOfStack f9a23d94
DebuggerDataOffset 00006720
DebuggerDataSize 00000290


Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Kernel base = 0x804d4000 PsLoadedModuleList = 0x80543530
Debug session time: Wed Oct 20 12:09:56 2004
System Uptime: 0 days 0:11:30
start end module name
804d4000 806aa280 nt Checksum: 001E311B Timestamp: Thu Apr 24
10:
57:43 2003 (3EA80977)

Unloaded modules:
ef98c000 ef9b3000 kmixer.sys Timestamp: unavailable (00000000)
effe6000 f000d000 kmixer.sys Timestamp: unavailable (00000000)
f9b7d000 f9b7e000 drmkaud.sys Timestamp: unavailable (00000000)
f01ba000 f01c7000 DMusic.sys Timestamp: unavailable (00000000)
f01ca000 f01d8000 swmidi.sys Timestamp: unavailable (00000000)
f00ad000 f00d0000 aec.sys Timestamp: unavailable (00000000)
f0919000 f091b000 splitter.sys Timestamp: unavailable (00000000)
f96a8000 f96b2000 imapi.sys Timestamp: unavailable (00000000)
f9890000 f9898000 processr.sys Timestamp: unavailable (00000000)
f9870000 f9875000 Cdaudio.SYS Timestamp: unavailable (00000000)
f99d4000 f99d7000 Sfloppy.SYS Timestamp: unavailable (00000000)
f9868000 f986d000 Flpydisk.SYS Timestamp: unavailable (00000000)

Finished dump check
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

This won't fix your problem, but it'll keep your machine from rebooting.

Choosing recovery actions if Windows stops unexpectedly

Right click My Computer | Properties | Advanced tab |
Click the Settings button under Startup and Recovery |
Under System Failure | UNCheck: ? Automatically restart |
OK |Apply | OK

[[Specifies whether Windows will automatically reboot whenever the system
stops unexpectedly.
You must be logged on as a member of the Administrators group to set
recovery options.]]

--
Hope this helps. Let us know.
Wes

In news:97327C72-732E-444E-9EF1-EFCA96F844BE@microsoft.com,
J <J@discussions.microsoft.com> hunted and pecked:
> Can someone tell me what could be causing my HP NX5000 Laptop to
> reboot for no apparent reason?
> It happens when the user is in MS Word, ver 2003, he/she will be
> typing and then get a fatal eror message... when they click ok it
> reboots. Below is a copy of the dump file.
>
>
> Loading dump file mini102004-01.dmp
> ----- 32 bit Kernel Mini Dump Analysis

<SNIP>