Reboot Router Every Day :(

[Christopher_75]

Hello all

This is my first post here. I am really frustrated that I have to reboot my router everyday or every other day.

Some history.
I had purchased a low end Belkin router 6 months ago after this problem started. My cable company says the problem isn't on their end and that it is on my end.

I notice at some times I have around 60 - 65MB and most of the time around 30MB of speed. I pay for 60MB of speed via Charter Communications. I can be watching Netflix and boom, buffering or the internet completely goes down. The only thing that seems to fix this issue is unplugging the
router then plugging it back in to reboot it.

So today, I decided to buy a really great router (Linksys Model #EA8500) from best buy which can be seen here.

http://www.bestbuy.com/site/linksys-wireless-ac-dual-band-smart-wi-fi-router-with-4-port-gigabit-ethernet-switch-black/5265041.p?id=1219649734767&skuId=5265041

I run a business from home, web developer, and have children so I needed something that could handle multiple devices well. Right now there are 12 connected devices and only one actually being used, the TV for Netflix. However, no more than 2 hours have gone by since I setup this new router and wouldn't you know Netflix started to buffer and then the internet completely went out. I had to reboot the router 🙁

Can someone please help me figure out what is going on here. I seen a lot of stuff out there but was hoping for someone who can help me pinpoint the issue. I can tell you it has plenty of room to breathe and is not over heating.

Any help with figuring this out would be awesome!!

 

[Ubrales]

You got a great router (Linksys). Make sure that the router is mounted in a central location, rather high (per the manual).

Have your ISP come out and measure readings of the signal at the router. This should be done at your location, not remotely by the ISP.'

 

[Christopher_75]

You got a great router (Linksys). Make sure that the router is mounted in a central location, rather high (per the manual).

Have your ISP come out and measure readings of the signal at the router. This should be done at your location, not remotely by the ISP.'

Thank You!

They haven't came out but did there little tests from their end saying they don't see signal interruptions or anything like that. They also said if they come out and their modem test out fine then they would charge a service fee. I have been trying to avoid that until I eliminate router settings and etc.

Also, I ran a speed test from their modem via ethernet on a desktop and it shows 60+MB. I'm pretty sure it has something to do with the wireless part of it but I just can't seem to figure out what is causing it. As I am typing this Netflix once again went down lol.

The signal strength is great as well throughout the house. I read it may have something to do with the DHCP settings or even wpa2 v/s wep or something like that. I'm really hopeful someone here could help out.

 

[Ubrales]

Doing your own checks is great!

Connect just the Netflix (disconnect/unplug all other devices) and then run some tests. It will help to re-install the Linksys router per instructions in the manual. Then verify results. A wireless router setup is really not all that complicated. Linksys' setup directions are very clear.

After you do this and if you still have problems, call Linksys's tech support. The last time I used their tech support, they told me that the product was released before all drivers were ready for Win 8 (when Win 8 was released). However, their tech support (Philippines) was very helpful in sending me the right drivers.

 

[dumb_man]

Have you tried using Inssider or Wifi Analyser on your mobile to check your router's signal strength at your TV's location. Also look to change the router's wireless channel based on the app's readings. Maybe some other router in your neighbourhood is on the same channel as your router and is causing your problem

 

[Christopher_75]

Ok, this is stumping me. I called tech support and they said it was due to the wrong version firmware. I have now updated to the latest (June).

I haven't tested it yet but after discovering this it doesn't look promising.

I have a wireless laptop and a wired desktop. I went to speedtest.net and ran a test separately. Both showed 60MB+. However, if I run the test on both devices at the same time then one gets about 15MB and the other about 40MB. This router says it handles this differently as in one device doesn't have to wait on another and etc.

However, it doesn't appear that way when doing the above check. What am I missing here. From what I can tell I thought I would get 60MB on both at the same time??

 

[Christopher_75]

Have you tried using Inssider or Wifi Analyser on your mobile to check your router's signal strength at your TV's location. Also look to change the router's wireless channel based on the app's readings. Maybe some other router in your neighbourhood is on the same channel as your router and is causing your problem

I didn't think of that. I'll give that a shot and report back. Thanks

 

[Ubrales]

Ok, this is stumping me. I called tech support and they said it was due to the wrong version firmware. I have now updated to the latest (June).

I haven't tested it yet but after discovering this it doesn't look promising.

I have a wireless laptop and a wired desktop. I went to speedtest.net and ran a test separately. Both showed 60MB+. However, if I run the test on both devices at the same time then one gets about 15MB and the other about 40MB. This router says it handles this differently as in one device doesn't have to wait on another and etc.

However, it doesn't appear that way when doing the above check. What am I missing here. From what I can tell I thought I would get 60MB on both at the same time??

This points towards a router issue. Convey this info to tech support and this time request level 2 support.

 

[Christopher_75]

Have you tried using Inssider or Wifi Analyser on your mobile to check your router's signal strength at your TV's location. Also look to change the router's wireless channel based on the app's readings. Maybe some other router in your neighbourhood is on the same channel as your router and is causing your problem

Ok here is the latest update:
I have installed the Wifi Analyser and noticed that I have some overlapping wifi's in my channel. However, based on what I can tell and the area I live in this is the best channel. (11) I have attached a screen shot of this. Usually my signal is much higher but I'm in my office when I took the screenshot. The TV that has issues with Netflix and ect is much closer to the router.

Is the overlapping of other people's wifi the cause? If so, is there anything I can do? I also noticed the same issue on my other TV which is less than 3 feet from the router. Finally, why does my Vizio TV put out a signal? You can see that in the same channel as mine (Beckin Designs).

Here is another next to the TV