Hi guys. I built a new pc around 4 months ago and it runs fine however every week or 2 or every couple of days the pc will shut itself down to a black screen. I then have to hit the reset button on the case to fix the problem. This happens at random times, sometimes twice a week sometimes twice a month or 3 times a day. It has happened in games, on the desktop or just browsing the web. All the hardware was brand new when i bought it and the only thing i have kept from my old build was the graphics card.
Things i have tried:
Enabled/Disabled D.O.C.P and manual set ram speeds.
Reset cmos. This i thought fixed the issue but then it happened 2/3 weeks later.
Changed operating systems from Windows 10 to 11.
Uninstalled/Reinstalled drivers and ICUE Software.
Ran a memory check 1 stick at a time in each slot and both sticks at once and everything passes.
Updated motherboard and graphics card bios.
Checked every cable to make sure nothing was loose.
This is the bluescreen dmp file from windows 10.
==================================================
Dump File : 100221-3859-01.dmp
Crash Time : 02/10/2021 02:27:08
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000
Parameter 3 : fffff403
Caused By Driver : amdkmdag.sys
Caused By Address : amdkmdag.sys+1bf3eea
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3f71c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100221-3859-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 19041
Dump File Size : 2,418,956
Dump File Time : 02/10/2021 02:27:41
==================================================
Corsair 5000D Airflow Case
Ryzen 5 5600x Processor
Corsair RM850x (2021) Power Supply
2x8GB 3600Mhz DDR4 Dominator Platinum
ROG Strix X570-E Gaming Motherboard
Corsair iCUE H100i Elite Capellix AIO Cooler
6x Corsair QL120mm fans
Samsung 980 Pro 500GB Nvme
MSI Radeon 5600 XT Gaming X Graphics card
Things i have tried:
Enabled/Disabled D.O.C.P and manual set ram speeds.
Reset cmos. This i thought fixed the issue but then it happened 2/3 weeks later.
Changed operating systems from Windows 10 to 11.
Uninstalled/Reinstalled drivers and ICUE Software.
Ran a memory check 1 stick at a time in each slot and both sticks at once and everything passes.
Updated motherboard and graphics card bios.
Checked every cable to make sure nothing was loose.
This is the bluescreen dmp file from windows 10.
==================================================
Dump File : 100221-3859-01.dmp
Crash Time : 02/10/2021 02:27:08
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000
c0000094
Parameter 2 : fffff800
637b3eeaParameter 3 : fffff403
f2b9e3d0
Parameter 4 : 00000000
00000000Caused By Driver : amdkmdag.sys
Caused By Address : amdkmdag.sys+1bf3eea
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3f71c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100221-3859-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 19041
Dump File Size : 2,418,956
Dump File Time : 02/10/2021 02:27:41
==================================================
Corsair 5000D Airflow Case
Ryzen 5 5600x Processor
Corsair RM850x (2021) Power Supply
2x8GB 3600Mhz DDR4 Dominator Platinum
ROG Strix X570-E Gaming Motherboard
Corsair iCUE H100i Elite Capellix AIO Cooler
6x Corsair QL120mm fans
Samsung 980 Pro 500GB Nvme
MSI Radeon 5600 XT Gaming X Graphics card