Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
There are no solutions for these problems.
There are lots of modems with which Windows XP Fax will not work. Being
"compatible" with Windows XP is not the same as being on the Windows XP HCL
list.
Most people for whom PC faxing is important purchase reliable fax software.
--
Russ Valentine
[MVP-Outlook]
"stampinmom" <stampinmom@discussions.microsoft.com> wrote in message
news:C6F361EA-BC22-41FD-8B1F-CFA08FB115F5@microsoft.com...
> I sent one fax from my Fax Console but unable to receive any. In my event
> window it shows: Ringing, Ringing, The call was answered & then it says:
> An
> error occured while receiving fax. This is the error message I usually
> get.
> I have done all the suggestions & nothing works. Is there a patch or
> something to fix this? I have checked compatibility & it says my Intel R
> 537
> EP V9X DF PCI modem is compatible with Win XP. So then I looked for a
> patch
> for it & couldn't find one. I have read the same information below that
> you
> have written to everyone else. It doesn't answer what to do with the
> useless fax program we all have installed in our computers. Do we have to
> try to find a different fax program or is there a fix to the same problem
> that everyone seems to be having? I had a fax program on my old computer,
> BVRP Phone Tools but it don't recognize my modem so I didn't install it on
> my
> new computer.
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> How nice.
>> Unfortunately, Windows XP Fax has proven to be incompatible with many
>> common
>> modems and drivers, particularly older ones, even if the manufacturers
>> claim
>> they are "compatible" with Windows XP. Modem incompatibility is not
>> apparent
>> during installation or the initial setup. It only becomes apparent when
>> you
>> first try to send or receive a fax. The Fax Service will dial or will
>> answer
>> an incoming fax but then fail with any of a number of unhelpful error
>> messages such as "Line is busy," "There is no answer," or "Reception
>> error."
>> There will be nothing in Event Viewer to give a clue as to where the
>> problem
>> might lie.
>>
>> These errors have been nearly impossible to track down. To do so requires
>> enabling both PSS and debug logging of fax transmissions, both of which
>> require fairly extensive registry changes. For the time being, the best
>> advice is to attempt to use XP Fax only if you have a modem that is
>> listed
>> on the Windows XP Hardware Compatibility List and using the latest
>> drivers.
>>
>>
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "kws7159" <kws7159@discussions.microsoft.com> wrote in message
>> news:94E4E2FA-F017-49B7-ADA3-75DECA1EA035@microsoft.com...
>> > No messages of any kind.
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Any error messages or anything in Event viewer?
>> >>
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "kws7159" <kws7159@discussions.microsoft.com> wrote in message
>> >> news:E1096BED-FAF8-4A18-96CF-B8E5B546C41E@microsoft.com...
>> >> > Here are my settings:
>> >> >
>> >> > I used the Fax Configuration Wizard.
>> >> >
>> >> > Seclect Fax Device - ESSES56H-PI Data Fax Voice Modem
>> >> > Enable Send
>> >> > Enable Receive
>> >> > Auto Answer After Two Rings
>> >> > TSID Has Fax Number - Inserted Area Code and Phone Number with
>> >> > Dashes
>> >> > CSID Has the Same Thing As Above
>> >> > Print Is On
>> >> > Store a Copy In Folder
>> >> >
>> >> > The wizard says everything is configured properly.
>> >> >
>> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >
>> >> >> Hare to know since we don't know what you did.
>> >> >> What settings did you specify?
>> >> >> --
>> >> >> Russ Valentine
>> >> >> [MVP-Outlook]
>> >> >> "kws7159" <kws7159@discussions.microsoft.com> wrote in message
>> >> >> news:C1A4E12C-C9F9-4379-BAD6-862EF238CA88@microsoft.com...
>> >> >> > If I hit "receive fax now" I can receive a fax. But on
>> >> >> > "automatic"
>> >> >> > it
>> >> >> > will
>> >> >> > not answer even though in the final window it states that it is
>> >> >> > set
>> >> >> > up
>> >> >> > for
>> >> >> > automatic answering.
>> >> >> > What am I doing wrong or what else needs to be set up? I really
>> >> >> > don't
>> >> >> > know
>> >> >> > much about how the Fax console works. Just does not make much
>> >> >> > sense
>> >> >> > to
>> >> >> > me
>> >> >> > when I read it.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
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