Question Recent Crashes - "Hardware error"?

tallen234

Distinguished
Mar 17, 2010
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Hi All,

Our family PC that we have had for 3 or so years (Dell Alienware Aurora R7 running Window 10 home has started to crash lately. Typically, the computer freezes and then the monitor goes dark (still power to it) and the computer doesn't restart. I need to force a restart at the on/off button. From the reliability report, I am getting errors similar to this one:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe18d635ed010
Parameter 2: fffff80286ad372c
Parameter 3: 0
Parameter 4: 17d4
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033

My son has been gaming much more than normal during quarantine, but he normally asks me permission before downloading anything. Any ideas where to start or how to further troubleshoot this?

Thanks!
 

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