Question Recently bought some USB headphones, but they keep on disconnecting

Jan 17, 2020
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As the title says, a few days ago I ordered a pair of Edifier G2 II headphones, and they use USB instead of a 3.5mm jack. Today they arrived, and when I was testing them I noticed that they would disconnect every few seconds. Here's a list of things I've tried doing:
  • I've tried disabling USB selective suspend in power plan settings
  • I've tried going into device manager and disabling the "Allow the computer to turn off this device to save power" option on every USB input device
  • I've tried reinstalling drivers
Is there anything else I can try? Or do I just ask for a refund? Sorry if some things don't make sense, my english isn't the best.
 

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