Hi there, I've recently moved over the last week to a new house and before setting anything up of my own.. There is the coax cable leading from the power line pole in front of our house, which leads to the side of our house and travels into the basement. This then connects into a 4 output splitter which has all the coax cables leading back out of the house and into each of our four bedrooms on the 2nd floor. These coax cables were installed within the last half year to a year ago from what the previous owner told us. They go into the walls and into a wall panel that has female to female adapter/connectors.
Now when i started setting things up here, I attached a 1 foot coax cable into the wall adapter which leads into our modem. Then a 1-2 foot ethernet cable into our router. I then had to drill into the corner of the flooring so one 35 feet ethernet cable drops right where our living room tv area is (used for swapping for tv/xbox/ps4) then a 50ft one leading into the basement and around a corner going back up into our sun room area for our mothers work computer. Then lastly 2 75ft cables leading into the ceiling to the attic, which leads to 2 of the 4 bedrooms up on our 2nd floor for two gaming computers.
Before I continue.. I've read that some ethernet cables should be a good foot or two away from any uv lights or other eletrical wiring, which I've done an okay job at doing in the basement and attic. But I was considering hanging the cables in the attic towards the roofing beams so they're far away from any other wires and if must be pull the basement one back into the living room and run it along the side of our carpet leading into the sun room area. I mention this because I've read other wires can cause interferce which might come into play with my issue?
Moving on.. I've started to notice that it would seem our internet is fine through the day with no loss of connection or anything that I can notice happening out of place. That is till the other night ago I noticed while playing a game online that my normal ping of 70-80 to the games server went up to 100-120 and seems to stay there from the time frame of 7pm-12pm or so.. I checked my discord program ping and that also had jumped from my avg of 40-50 to east coast, to being 80+ range. Same thing was happening when trying speedtest.com to connect to the comcast host located in Chicago which normally is 15-17 ping/179-180mbps down/23-24mbps up but during that time frame the ping was now 45-50+ and oddly down/up speeds didn't seem affected. But now tonight I've noticed our ping has jumped up again around the same time and still hasn't went back to normal as of right now (9:05pm). Doing a speed test again right now though shows ping at 53ms/151mbps down/23mbps up, so it looks like maybe our down speeds are also being affected as well?
I'm wondering if this sounds like something to do with interferce that I could go fix with the basement/attic cables or if this sounds like something more then that? We moved from a few miles out of town into a few blocks from the main center of our town, before the move we'd not have ping or speed issues even while two or more people were hardcore gaming and on voip, etc. If I do have to have a tech come out and check anything over though I'd love to know what to tell them in terms of stuff to check, go over, etc. for this sort of issue rather then the normal tech check that they'll do with checking the line health and speeds while ping/speed isn't having issues.. (comcast techs)
Below is a bit of info on hardware we have running for our setup, all of our hardware was bough brand new from this past summer, even the ethernet cables. Also a few speed tests and tracert tests below, if there's anything else I should run for tests before the timeframe and during the timeframe of issues let me know and I'll run them.
Modem: netgear CM600
router: netgear WNDR4500v3
Ethernet cables: »www.amazon.com/gp/produc ··· HJ&psc=1
(using 2 75ft ones for the two going into attic, 1 30-35ft one leading to living room tv area, 1 50ft one to basement back into sun room area)
speedtest (before issue timeframe, earlier today)
http://www.speedtest.net/result/6915305020.png
speedtest (during issue timeframe, tonight a few mins ago)
http://www.speedtest.net/my-result/6915976207
line quality test (earlier today, before issue timeframe)
http://www.dslreports.com/pingtest/82467c46742c/3459768
line quality test (tonight, during issue timeframe)
http://www.dslreports.com/pingtest/3575432a39c6/3459805
tracert test to google.com (during issue time frame)
Tracing route to google.com [172.217.1.46]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 96.120.26.221
3 9 ms 9 ms 8 ms te-0-7-0-19-sur01.mendota.il.chicago.comcast.net
[162.151.34.109]
4 49 ms 53 ms 56 ms te-17-10-cdn04.mendota.il.chicago.comcast.net [6
9.139.202.150]
5 48 ms 52 ms 51 ms te-0-1-0-4-7-ar01.elmhurst.il.chicago.comcast.ne
t [162.151.92.209]
6 58 ms 57 ms 53 ms be-33491-cr01.chicago.il.ibone.comcast.net [68.8
6.92.33]
7 58 ms 50 ms 51 ms be-10506-cr02.350ecermak.il.ibone.comcast.net [6
8.86.86.229]
8 41 ms 39 ms 38 ms hu-0-16-0-1-pe04.350ecermak.il.ibone.comcast.net
[68.86.86.38]
9 42 ms 42 ms 44 ms as15169-2-c.350ecermak.il.ibone.comcast.net [66.
208.233.142]
10 * * * Request timed out.
11 57 ms 53 ms 61 ms 72.14.232.152
12 53 ms 52 ms 51 ms 216.239.41.161
13 42 ms 48 ms 41 ms ord37s07-in-f14.1e100.net [172.217.1.46]
Trace complete.
tracert test to game's data center ip (during issue time frame)
Tracing route to 204.2.229.100 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 96.120.26.221
3 9 ms 8 ms 9 ms te-0-7-0-19-sur01.mendota.il.chicago.comcast.net
[162.151.34.109]
4 46 ms 48 ms 53 ms te-18-10-cdn04.mendota.il.chicago.comcast.net [6
9.139.202.154]
5 60 ms 47 ms 46 ms te-0-1-0-4-0-ar01.elmhurst.il.chicago.comcast.ne
t [68.86.189.41]
6 47 ms 55 ms 46 ms be-33491-cr01.chicago.il.ibone.comcast.net [68.8
6.92.33]
7 53 ms 51 ms 50 ms be-10506-cr02.350ecermak.il.ibone.comcast.net [6
8.86.86.229]
8 52 ms 50 ms 46 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [6
8.86.86.2]
9 50 ms 46 ms 49 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66
.65]
10 92 ms 91 ms 100 ms ae-4.r08.chcgil09.us.bb.gin.ntt.net [129.250.4.1
57]
11 42 ms 34 ms 40 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.2
05]
12 94 ms 87 ms 103 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.1
7]
13 104 ms 100 ms 95 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
14 91 ms 89 ms * ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.2
28]
15 85 ms 91 ms 87 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.
250.195.42]
16 100 ms 110 ms 103 ms 204.2.229.242
17 102 ms 99 ms 101 ms 204.2.229.100
Trace complete.
pictures below (modem signals, nothing in logs)
router and modem
up close modem
wall coax cable panel
zoom out of coax cable panel area
2 way splitter (this coax cable I figured out is for the tv in living room, we don't use it since we have no tv service at all).
main 4 way splitter 3/4 bedroom wall panels come from here.
basement ethernet cable (not sure if too close to other electrical wires?)
zoomed out view of that cable.
I'll take pictures of the outside where the main internet cable comes from the power line to the house, along with how the side of the house connections look, tomorrow while the sun is out.
Now when i started setting things up here, I attached a 1 foot coax cable into the wall adapter which leads into our modem. Then a 1-2 foot ethernet cable into our router. I then had to drill into the corner of the flooring so one 35 feet ethernet cable drops right where our living room tv area is (used for swapping for tv/xbox/ps4) then a 50ft one leading into the basement and around a corner going back up into our sun room area for our mothers work computer. Then lastly 2 75ft cables leading into the ceiling to the attic, which leads to 2 of the 4 bedrooms up on our 2nd floor for two gaming computers.
Before I continue.. I've read that some ethernet cables should be a good foot or two away from any uv lights or other eletrical wiring, which I've done an okay job at doing in the basement and attic. But I was considering hanging the cables in the attic towards the roofing beams so they're far away from any other wires and if must be pull the basement one back into the living room and run it along the side of our carpet leading into the sun room area. I mention this because I've read other wires can cause interferce which might come into play with my issue?
Moving on.. I've started to notice that it would seem our internet is fine through the day with no loss of connection or anything that I can notice happening out of place. That is till the other night ago I noticed while playing a game online that my normal ping of 70-80 to the games server went up to 100-120 and seems to stay there from the time frame of 7pm-12pm or so.. I checked my discord program ping and that also had jumped from my avg of 40-50 to east coast, to being 80+ range. Same thing was happening when trying speedtest.com to connect to the comcast host located in Chicago which normally is 15-17 ping/179-180mbps down/23-24mbps up but during that time frame the ping was now 45-50+ and oddly down/up speeds didn't seem affected. But now tonight I've noticed our ping has jumped up again around the same time and still hasn't went back to normal as of right now (9:05pm). Doing a speed test again right now though shows ping at 53ms/151mbps down/23mbps up, so it looks like maybe our down speeds are also being affected as well?
I'm wondering if this sounds like something to do with interferce that I could go fix with the basement/attic cables or if this sounds like something more then that? We moved from a few miles out of town into a few blocks from the main center of our town, before the move we'd not have ping or speed issues even while two or more people were hardcore gaming and on voip, etc. If I do have to have a tech come out and check anything over though I'd love to know what to tell them in terms of stuff to check, go over, etc. for this sort of issue rather then the normal tech check that they'll do with checking the line health and speeds while ping/speed isn't having issues.. (comcast techs)
Below is a bit of info on hardware we have running for our setup, all of our hardware was bough brand new from this past summer, even the ethernet cables. Also a few speed tests and tracert tests below, if there's anything else I should run for tests before the timeframe and during the timeframe of issues let me know and I'll run them.
Modem: netgear CM600
router: netgear WNDR4500v3
Ethernet cables: »www.amazon.com/gp/produc ··· HJ&psc=1
(using 2 75ft ones for the two going into attic, 1 30-35ft one leading to living room tv area, 1 50ft one to basement back into sun room area)
speedtest (before issue timeframe, earlier today)
http://www.speedtest.net/result/6915305020.png
speedtest (during issue timeframe, tonight a few mins ago)
http://www.speedtest.net/my-result/6915976207
line quality test (earlier today, before issue timeframe)
http://www.dslreports.com/pingtest/82467c46742c/3459768
line quality test (tonight, during issue timeframe)
http://www.dslreports.com/pingtest/3575432a39c6/3459805
tracert test to google.com (during issue time frame)
Tracing route to google.com [172.217.1.46]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 96.120.26.221
3 9 ms 9 ms 8 ms te-0-7-0-19-sur01.mendota.il.chicago.comcast.net
[162.151.34.109]
4 49 ms 53 ms 56 ms te-17-10-cdn04.mendota.il.chicago.comcast.net [6
9.139.202.150]
5 48 ms 52 ms 51 ms te-0-1-0-4-7-ar01.elmhurst.il.chicago.comcast.ne
t [162.151.92.209]
6 58 ms 57 ms 53 ms be-33491-cr01.chicago.il.ibone.comcast.net [68.8
6.92.33]
7 58 ms 50 ms 51 ms be-10506-cr02.350ecermak.il.ibone.comcast.net [6
8.86.86.229]
8 41 ms 39 ms 38 ms hu-0-16-0-1-pe04.350ecermak.il.ibone.comcast.net
[68.86.86.38]
9 42 ms 42 ms 44 ms as15169-2-c.350ecermak.il.ibone.comcast.net [66.
208.233.142]
10 * * * Request timed out.
11 57 ms 53 ms 61 ms 72.14.232.152
12 53 ms 52 ms 51 ms 216.239.41.161
13 42 ms 48 ms 41 ms ord37s07-in-f14.1e100.net [172.217.1.46]
Trace complete.
tracert test to game's data center ip (during issue time frame)
Tracing route to 204.2.229.100 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 96.120.26.221
3 9 ms 8 ms 9 ms te-0-7-0-19-sur01.mendota.il.chicago.comcast.net
[162.151.34.109]
4 46 ms 48 ms 53 ms te-18-10-cdn04.mendota.il.chicago.comcast.net [6
9.139.202.154]
5 60 ms 47 ms 46 ms te-0-1-0-4-0-ar01.elmhurst.il.chicago.comcast.ne
t [68.86.189.41]
6 47 ms 55 ms 46 ms be-33491-cr01.chicago.il.ibone.comcast.net [68.8
6.92.33]
7 53 ms 51 ms 50 ms be-10506-cr02.350ecermak.il.ibone.comcast.net [6
8.86.86.229]
8 52 ms 50 ms 46 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [6
8.86.86.2]
9 50 ms 46 ms 49 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66
.65]
10 92 ms 91 ms 100 ms ae-4.r08.chcgil09.us.bb.gin.ntt.net [129.250.4.1
57]
11 42 ms 34 ms 40 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.2
05]
12 94 ms 87 ms 103 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.1
7]
13 104 ms 100 ms 95 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
14 91 ms 89 ms * ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.2
28]
15 85 ms 91 ms 87 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.
250.195.42]
16 100 ms 110 ms 103 ms 204.2.229.242
17 102 ms 99 ms 101 ms 204.2.229.100
Trace complete.
pictures below (modem signals, nothing in logs)
router and modem
up close modem
wall coax cable panel
zoom out of coax cable panel area
2 way splitter (this coax cable I figured out is for the tv in living room, we don't use it since we have no tv service at all).
main 4 way splitter 3/4 bedroom wall panels come from here.
basement ethernet cable (not sure if too close to other electrical wires?)
zoomed out view of that cable.
I'll take pictures of the outside where the main internet cable comes from the power line to the house, along with how the side of the house connections look, tomorrow while the sun is out.