I'm reaching out to my fellow tech people in hopes of seeing something I am not. I've read dozens of forum posts all over the internet, but can't find any solutions other than the steps I've already done.
My brother has been having heck with his computer and I've "fixed" it a dozen or more times.
His PC is a custom built so I don't recall all the hardware specs off the top of my head.
But I know his GPU is Nvidia GTX 680.
And the problem he has is the video driver stopping at random times. Sometimes while playing a game, sometimes when surfing the web, other times it crashes before it even finishes booting up.
Here is what I have done each time and it seems to "fix" it for anywhere from a week to several months, but once it starts, it does it over and over again. Not a BSOD, just a black-screen and that never recovers. I've read through the error logs and it's always the Nvlddmkm Error.
1) Uninstall all things nvidia and geforce related.
2) Run DDU in safe mode to get rid of all video drivers
3) Run a registry cleaning to clear any file associations left behind.
4) Run a malware scan with a myriad of scanners, none of which have found a thing.
5) Download the newest video driver from nvidia and install it.
6) Run a Furmark GPU stress test to see if I can force it to crash. During which time I monitor the internal temps and fan speeds as well and it rarely peaks above 69 degrees, even with a full 15 minute full-screen 1080p test.
7) Make sure Windows is 100% updated.
8) Make sure to clean out the inside of the case as best as possible and ensure airflow is good.
Every time I go through these steps, all works great. The GPU stress test doesn't crash, he can play games with no problems, as I said above, sometimes for months on end. Then one random night, he'll get a video driver crash, and he'll have to reboot. Then it happens more and more frequently until I perform the above steps again.
He was originally on Windows 7, but recently upgraded to Windows 10. But was having the same problem on both, so I can't see it being specific to OS.
I've made sure the BIOS is current, MB and Chipset drivers are up-to-date.
He's bringing it to me to work on tomorrow, so any other thoughts of things to try besides rinse-repeat the band-aid approach above?
Thank you guys!
My brother has been having heck with his computer and I've "fixed" it a dozen or more times.
His PC is a custom built so I don't recall all the hardware specs off the top of my head.
But I know his GPU is Nvidia GTX 680.
And the problem he has is the video driver stopping at random times. Sometimes while playing a game, sometimes when surfing the web, other times it crashes before it even finishes booting up.
Here is what I have done each time and it seems to "fix" it for anywhere from a week to several months, but once it starts, it does it over and over again. Not a BSOD, just a black-screen and that never recovers. I've read through the error logs and it's always the Nvlddmkm Error.
1) Uninstall all things nvidia and geforce related.
2) Run DDU in safe mode to get rid of all video drivers
3) Run a registry cleaning to clear any file associations left behind.
4) Run a malware scan with a myriad of scanners, none of which have found a thing.
5) Download the newest video driver from nvidia and install it.
6) Run a Furmark GPU stress test to see if I can force it to crash. During which time I monitor the internal temps and fan speeds as well and it rarely peaks above 69 degrees, even with a full 15 minute full-screen 1080p test.
7) Make sure Windows is 100% updated.
8) Make sure to clean out the inside of the case as best as possible and ensure airflow is good.
Every time I go through these steps, all works great. The GPU stress test doesn't crash, he can play games with no problems, as I said above, sometimes for months on end. Then one random night, he'll get a video driver crash, and he'll have to reboot. Then it happens more and more frequently until I perform the above steps again.
He was originally on Windows 7, but recently upgraded to Windows 10. But was having the same problem on both, so I can't see it being specific to OS.
I've made sure the BIOS is current, MB and Chipset drivers are up-to-date.
He's bringing it to me to work on tomorrow, so any other thoughts of things to try besides rinse-repeat the band-aid approach above?
Thank you guys!
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