Question Refrigerator door problem

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Dean0919

Dean0919

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Oct 25, 2017
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Hello, I bought this refrigerator few days ago - HITACHI - R-V440PUC8 BSL and I noticed that the freezer door opens itself when I close the door of my fridge and the fridge door also opens slightly when I close the door of the freezer. I will post a video so you understand better what I mean: https://photos.app.goo.gl/UEjcacKhtFTuigfy7

I called the company and notified them about it. They sent a technician guy. I showed him the fridge and he said that it's not a big problem and nothing gonna happen to the fridge. He also added that even if the company replaces this fridge with another one, most likely it will have the same problem, because all these models have this problem as he has seen. He said that it's a good refrigerator and if it was up to him, he would keep it. He took a video of it and said he would show it to them and instructed us to wait.

I'm wondering if this a really minor problem or can it damage the fridge later? Do any of you have such problem with your fridge?
 
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No, that is not acceptable.

Take it back for a refund.
And this: "because all these models have this problem as he has seen " - Thats a design problem.
I don't care how "nice" it is...there are dozens of other makes and models.
 
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Samsung and Lg make great ones that don’t do that
 
We have an LG and it's a similar configuration as the one in the video. It does it somewhat, but the pressure is not enough to open the other door. You just see the rubber gasket flex outward a bit.

But it does so only IF you slam the other door shut.... which we don't do.

I always tell my kids to go easy when opening or closing the doors. Not because of this "flaw", but more so to prevent bottles and jars stowed on the door shelves from smashing into each other.
 
OrlyP said:
We have an LG and it's a similar configuration as the one in the video. It does it somewhat, but the pressure is not enough to open the other door. You just see the rubber gasket flex outward a bit.

But it does so only IF you slam the other door shut.... which we don't do.

I always tell my kids to go easy when opening or closing the doors. Not because of this "flaw", but more so to prevent bottles and jars stowed on the door shelves from smashing into each other.
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I just closed the door carefully, didn't slam it and the freezer door still opens a bit.
 
OrlyP said:
Now THAT is a problem. It could be a design flaw... the magnetic gasket isn't strong enough to keep the doors closed.
Click to expand...
Yeah, seems like that and if it's like that then there's no reason them to replace this one, another one will have the same problem. So, basically, Hitachi made those models like this. Shameful.
 
Add a few extra magnets to the strip if you don't want to go through the hassle of returning it (cut the strip open with a small slit in several areas (maybe 4 around top and bottom each and 2 on each side), glue a magnet (not a strong one) inside in a few areas. Then seal the cuts to make sure that you don't end up with mold or something inside the strip over time. Also make sure it's level and not at a down-ward angle.
 
It's really not the end of the world especially if the doors close themselves anyway after the initial "outburst". It's not ideal but there are just some things you can choose not to be bothered with.
 
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OrlyP said:
It's really not the end of the world especially if the doors close themselves anyway after the initial "outburst". It's not ideal but there are just some things you can choose not to be bothered with.
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Until you find out the freezer door has been open all night, and your frozen food is all defrosted.

There is no way I'd accept this in what is apparently a brand new device.
 
USAFRet said:
Until you find out the freezer door has been open all night, and your frozen food is all defrosted.

There is no way I'd accept this in what is apparently a brand new device.
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I'm with you on that. But again, if the doors auto-close themselves, like most refs do, it's a small inconvenience. This is assuming that the OP has exhausted all options for a refund, replace, or otherwise, receive compensation as a result of this flaw.

I haven't bought many refs to be an authority but at least on the two units that we have, the manual states that you should adjust the front feet to be slightly higher than the rear feet. That will cause gravity to do the work of closing the doors when left ajar. Others have a hinge mechanism to do the same even with the feet level.
 
The shop I bought this refrigerator is ridiculous. My family member was talking to their rep and the rep says: "All the modern refrigerators do this". And my family member told her that if she was lying she should lie at least that sounds a bit more realistic. Come on, do you really think we live in some cave? Don't you think I can ask others or see other refrigerators? Why are you lying so blatantly in my face? Pathetic... And we're talking about city's one of the biggest electronics shop.
 
The air space is shared between fridge and freezer sections.
Basically, the freezer gets really cold, and feeds some of that cold to the fridge section.

As one door closes, there is a slight overpressure, and may push out the other door a little bit.

The problem comes in if/when that other door does not actually close itself.
If it always closes itself, no problem.
But failing to do that even just once, is once too many.
 
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