I just received a nice Dell Latitude 5490 refurbished laptop from Amazon. It came with a sheet of paper with instructions on how to set it up and to eventually reclaim Win 10 Pro. I got as far as when it asked me to create a Microsoft account. The sheet went on to say I could skip that part if i so choose, but there was no option button "Skip". So I could create it just to get pass to the next problem where my mobile phone number is shown and asking for me to enter the password for it. Now, I never had a password for my phone, and why they are asking that has stumped me. I guess i have to create one just so i could get pass to the next obstacle. I tried to 'talk' to someone from Amazon and i was confronted with useless help. First i was connected to "Virtual help' and then finally someone in the Philipines with terrible English accent i could not make out what she was saying, except they seem to be pretaught to suggest a refund, which i was not asking for. I ask for them to transfer me over to someone stateside and they kept ignoring me. So here i have a well presented laptop, with no visible scars, just like new and i can't get to eventually install the OS. I cannot call Dell obviously and my only other choice would be the seller and there line was constantly busy. I took for granted that the laptop would have the OS preinstalled, like the good old days....this was my first 'new' pc in over 20 years, so now one has to go through all of this in order to get one's OS.