[SOLVED] Regarding RAM Issue With GA-A320M-S2H Motherboard

[Arman Chermakyan]

Hello everyone,

I recently purchased an extra 8GB of RAM on top of my already existing 8GB of RAM so that in total I can have 16GB of total RAM. However, there's an issue that I can't overcome no matter how much troubleshooting I've done. Before I get into my troubleshooting, let me first explain my overall computer specs listed below.

My specs:
Graphics Card: Nvidia GTX 1050TI
RAM: 8GB 1R*8 PC4 3000 16-18-18-36 HP V6 DDR4 (x2)
Processor: Ryzen 7 2700x
Drives: 500GB SSD & 1TB HDD
PSU: 500 Watt Power Supply

To start off, the first troubleshoot method I have done was to upgrade my BIOS from version F50 to the latest posted version, F53. However, when before I updated my BIOS, my computer wouldn't even display that I have 16GB of RAM installed. After I have upgraded my BIOS, my computer now states that I do have 16GB of total RAM but only 8 is usable. The second troubleshoot I did was go to system configuration, from there go to Boot, Advanced Options, uncheck Maximum Memory, then restart my PC. This resulted in no improvements. The third troubleshoot I have done was go into BIOS and put Extreme Memory Profile to Profile 1 and boot my system like that. Still no improvements. I also tried using both ram sticks individually in the two RAM slots that are available on my Motherboard and both work fine individually as there's no debris or any type of damage in either one of my RAM slots. I also tried taking out and reseating my processor into its socket firmly and still no improvements. The last trouble shoot that I have done was replace my new Ryzen 7 processor with my old Ryzen 3 1200 processor and when I did this replacement, my computer did show that I have 16 total GB of RAM installed as it is using all 16GB not 8GB.
Please note that I can't overclock my components as my motherboard doesn't allow me in doing so.

According to all the troubleshooting I have done, does anyone have a solution towards my RAM situation, if any?

I will greatly and respectively appreciate any given feedback!

Thank You

 

[jay32267]

Where are you getting those BIOS numbers from?

This is what I'm seeing.

https://www.gigabyte.com/Motherboard/GA-A320M-S2H-rev-1x/support#support-cpu

 

[Arman Chermakyan]

Where are you getting those BIOS numbers from?

This is what I'm seeing.

https://www.gigabyte.com/Motherboard/GA-A320M-S2H-rev-1x/support#support-cpu

Greetings,

I am getting the BIOS version number from the system information page on Windows 10. It can also be seen from the motherboard manufacturer website, the one you have linked, when you click on Support, Downloads, Driver OS: Windows 10 64Bit, and lastly BIOS. That is where I have downloaded the newest version from.

 

[jay32267]

Greetings,

I am getting the BIOS version number from the system information page on Windows 10.

I am puzzled as to why they don't agree with this link.
https://www.gigabyte.com/Motherboard/GA-A320M-S2H-rev-1x/support#support-cpu

According to the link....that CPU should use BIOS F20.
I don't even see an F50 or F53.
Maybe you can go into the BIOS itself and get something that lines up with this?
https://www.gigabyte.com/Motherboard/GA-A320M-S2H-rev-1x/support#support-cpu

 

[Arman Chermakyan]

I am puzzled as to why they don't agree with this link.
https://www.gigabyte.com/Motherboard/GA-A320M-S2H-rev-1x/support#support-cpu

According to the link....that CPU should use BIOS F20.
I don't even see an F50 or F53.
Maybe you can go into the BIOS itself and get something that lines up with this?
https://www.gigabyte.com/Motherboard/GA-A320M-S2H-rev-1x/support#support-cpu

I did review the link you have attached. Should I download BIOS version F20 since that is the starting point version for my processor?

 

[Bob.B]

Hello everyone,

I recently purchased an extra 8GB of RAM on top of my already existing 8GB of RAM so that in total I can have 16GB of total RAM. However, there's an issue that I can't overcome no matter how much troubleshooting I've done. Before I get into my troubleshooting, let me first explain my overall computer specs listed below.

My specs:
Graphics Card: Nvidia GTX 1050TI
RAM: 8GB 1R*8 PC4 3000 16-18-18-36 HP V6 DDR4 (x2)
Processor: Ryzen 7 2700x
Drives: 500GB SSD & 1TB HDD
PSU: 500 Watt Power Supply

To start off, the first troubleshoot method I have done was to upgrade my BIOS from version F50 to the latest posted version, F53. However, when before I updated my BIOS, my computer wouldn't even display that I have 16GB of RAM installed. After I have upgraded my BIOS, my computer now states that I do have 16GB of total RAM but only 8 is usable. The second troubleshoot I did was go to system configuration, from there go to Boot, Advanced Options, uncheck Maximum Memory, then restart my PC. This resulted in no improvements. The third troubleshoot I have done was go into BIOS and put Extreme Memory Profile to Profile 1 and boot my system like that. Still no improvements. I also tried using both ram sticks individually in the two RAM slots that are available on my Motherboard and both work fine individually as there's no debris or any type of damage in either one of my RAM slots. I also tried taking out and reseating my processor into its socket firmly and still no improvements. The last trouble shoot that I have done was replace my new Ryzen 7 processor with my old Ryzen 3 1200 processor and when I did this replacement, my computer did show that I have 16 total GB of RAM installed as it is using all 16GB not 8GB.
Please note that I can't overclock my components as my motherboard doesn't allow me in doing so.

According to all the troubleshooting I have done, does anyone have a solution towards my RAM situation, if any?

I will greatly and respectively appreciate any given feedback!

Thank You

Did you also install the latest chipset driver?

 

[Arman Chermakyan]

Did you also install the latest chipset driver?

I have just upgraded to the latest chipset driver which is version 2‎.07.21.306 as this is the latest posted chipset driver on my motherboard's manufacturer website. Followed by this update, there's still no improvements as it still states that only 8GB of RAM is usable.

 

[Bob.B]

I have just upgraded to the latest chipset driver which is version 2‎.07.21.306 as this is the latest posted chipset driver on my motherboard's manufacturer website. Followed by this update, there's still no improvements as it still states that only 8GB of RAM is usable.

Is this ram on the support list?
So far it looks like each stick works in single channel mode but if you combine them and go to dual channel it fails.
You might want to try a 2x8GB kit.

 

[Arman Chermakyan]

Is this ram on the support list?
So far it looks like each stick works in single channel mode but if you combine them and go to dual channel it fails.
You might want to try a 2x8GB kit.

I am very assured that the type of RAM I have is supported since this is the latest chipset update offered by my motherboard's manufacturer. In regards of using a 2x8GB kit, each one of my two RAM sticks are already 2x8GB, thus, in total making 16GB of RAM. They all have the same clock speed and timing.

 

[Bob.B]

I am very assured that the type of RAM I have is supported since this is the latest chipset update offered by my motherboard's manufacturer. In regards of using a 2x8GB kit, each one of my two RAM sticks are already 2x8GB, thus, in total making 16GB of RAM. They all have the same clock speed and timing.

Support list means the mobo QVL list.
Even though you have two identical sticks if they were bought separately there could be just enough difference between them that they won't play nice together.
That's the reason for buying a kit.......two matched sticks.

 

[Karadjgne]

What he meant was a kit. They pay someone at the factory to test ram. They take 2 sticks and slap them in a motherboard to see if they are compatible. If they are good, they get sold as a 2x stick kit. Guaranteed factory compatible. By buying a seperate stick, you become dude at the factory. Identical sticks means nothing, that's just numbers and a paint job on the heatsink. In reality, the silicon that makes up the chips on the ram is different, has different properties, and the 40+ Secondary and Tertiary timings are different. Sometimes too different and the ram is not compatible.

His suggestion was return the new single, buy a 2 stick kit of factory matched and compatible ram, and presumably sell the original stick for whatever you can get for it.

Go back to the Gigabyte site, bios and start reading the notes from F50 and newer. I'm assuming that you jumped from F50 straight to F53. Sometimes there's fixes implemented that require a stepped upgrade so you may need to reinstall F50, then go to F51 before F53.

Just make sure the bios is the exact for your board, there's a difference between Revision 1.0 and Revesion 1.1 etc.