Hi,
Hope this troubleshooting steps will help.
- Right Click from the Desktop
- Click on Personalize
- Click on lock screen
- Click on screen saver settings
- Remove the check on "On resume, display logon screen.
- Click Apply then OK
- If that doesn't work, try disabling your logon screen first and see if that would help
- Press the Windows key + R then type "netplwiz"
- Remove the check on Users must enter a user name and password to use this computer.
- You'll be ask to enter your password when you press Apply.