David, all I can say is THANK GOD ABOVE FOR YOU!!! I didn't even know this site existed. Had I KNOWN I might have gotten more than 2 hours' worth of sleep in the last SIX days trying to repair an H.P. so called "custom built direct from the manufacturer for $2,000.00 (yes, I was taken for a HUGE ride by H.P. and it will NEVER EVER EVER!!! Let me make that clear... EVER happen again! H.P. is HORRIFYING with their lies whether they are intentional or scripted. Either way.
I'm not a programmer so when Kaspersky Pure 3.0 allowed malware to get into my computer and make a mess out of it (I couldn't get support out of them either) I had to do it all myself. Yesterday morning (what day is it anyway????) I found this really awesome program called "Tune Up Utilities 13" and I am going through all the steps to fix all the problems with my system. I've learned a lot. Like for example, I ordered my custom built H.P. direct from H.P. with an Intel processor. Well, turns out they put an AMD in it. I ordered double drives. One is MISSING. I ordered 8 Gig of Ram. I've got FOUR.
Anyway, while running the program I got to the Tereno Tunneling Device part where it said it wasn't working right. They were correct. That is because it WASN'T THERE!
If not for your concise instruction I'd be outside beating my three H.P.'s to death right now. I used to have five. Two were stolen. I hope the theives are having fun with them as I had them stored as I'd purchased new hard drives and memory to upgrade and sell them.
THANK YOU SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO VERY MUCH!!!! I'd NEVER have found that thing myself.
Hmmm... I have a feeling I'll be visiting your website rather frequently as I've been working on this computer WITH a broken arm for six days with only two hours of sleep and it's a 7 Pro and, Lord help me, the others are Vista. OMG! I'm afraid to even turn them on. Well, I can just reformat one. It's life started as an ME, then I had to upgrade to XP, then to Vista... all to run stupid programs that required these upgrades. XP was just fine. I loved XP. Never a bugaboo at all. Perfect. ME was ok too but kind of "odd". Well, better than 98 in any event.
I'm done rambling. I just want to thank you very much!!!!

I'm so happy to have found your website that I'm about to spin in my chair and wake the neighbors up with screeches of cheer!
Karen >^*v*^< a.k.a. TuffKitten