reinstalling Of Windows 7 Home Basic

[putsie]

hi, my Samsung laptop got attack with some sort of virus. I have lost everything on the computer including the factory settings. Someone downloaded windows XP on my computer and I want to reinstall the original windows 7 Home Basic. I still have the original product key that is stuck under the computer. What can I do to reinstall windows 7 home basic , is there a link that I can download directly from
Thanks
Patrick

 

[woodson75]

You can follow the instructions here and you should be all good to go: https://www.microsoft.com/en-us/software-download/windows7

 

[putsie]

Thank you very much, will try it and get back to you
Regards
Patrick

 

[putsie]

Woodson hi, I have tried this and this is the error message that I received, I guess if there is no other solution I will have to take it to a Samsung agent
Thanks
P

Error

The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.

 

[ex_bubblehead]

Yup, that page only works with retail keys. For OEM you go to the computer manufacturer.

 

[putsie]

Yup, that page only works with retail keys. For OEM you go to the computer manufacturer.

Thanks for the info