reinstalling windows 7

[Susan Palumbo]

I have a dell inspirion 620s operating system is windows 7 64 bit. I turned it on a few days ago and it frooze after the windows logo came up, had to manually shut down. I have a reinstallation disk sent to me from Dell also a USB key and neither one works. I tried to start in safe mode and this is what happens- Loading windows Files
Loaded:\windows\System32\Drivers\Ntfs.sys
Loaded:\windows\System32\Drivers\msrpc.sys
Loaded:\windows\System32\Drivers\ksecdd.sys
Loaded:\windows\System32\Drivers\cng.sys
Loaded:\windows\System32\drivers\pcw.sys
Loaded:\windows\System32\Drivers\Fs_Rec.sys
Loaded:\windows\System32\drivers\ndis.sys
Loaded:\windows\System32\drivers\NETIO.sys
Loaded:\windows\System32\Drivers\ksecpkg.sys
Loaded:\windows\System32\drivers\tcpip.sys
Loaded:\windows\System32\drivers\fwpkclnt.sys
Loaded:\windows\System32\drivers\volsnap.sys
Loaded:\windows\System32\Drivers\spldr.sys
Loaded:\windows\System32\drivers\rdybosst.sys
Loaded:\windows\System32\Drivers\mup.sys
Loaded:\windows\System32\drivers\hwpolicy.sys
Loaded:\windows\System32\Drivers\fvevol.sys
Loaded:\windows\System32\Drivers\disk.sys
Loaded:\windows\System32\Drivers\CLASSPNP.sys
Loaded:\windows\System32\Drivers\avgrkx64.sys
Loaded:\windows\System32\Drivers\avgloga.sys
Loaded:\windows\System32\Drivers\avgmfx64.sys
Loaded:\windows\System32\Drivers\avgidsha.sys
please wait.........

and nothing. Does not respond
some one pls help. I have tried everything that forums have told me to do including an ePSA test which says success, all tests passed no problems, any suggestion please. I am doing this on a laptop.

 

[namdlo]

It sounds like you're having an issue with your AVG installation.

http://www.howtogeek.com/forum/topic/pc-cant-boot-avg-problem

 

[Susan Palumbo]

thanks for letting me know what is the problem, nut it tells me to go into bios and rename that file how do I do that? and what do i rename it to? If it works I will uninstall avg, I was told that it is the best free virus protection.