My 9 year old son downloaded bitlocker from the Microsoft website onto his new alien ware computer we got him for gaming. I guess he saved his password to his desktop, which of course we cannot access. From the other threads I have read I realize it will wipe his hard drive, but that is fine. At this point he can't use his computer at all, we are fine with starting over. How do we remove bitlocker/wipe his hard drive from the startup area? When I tried to enter the bitlocker key the letters on the keyboard don't work.