Removing Norton From XPS Gen 5?

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Anyone know how to (completely)remove Norton from new XPS Gen 5. I ordered
it specifically with no security software but it came with Norton anyway.
Dell support said the drive has to be reformatted(or call their pay
helpline(that one blew me away))...Anything easier?

Norton's web site's SymNRT.exe didn't work. Trying to run Defender-Pro but
the virus scanner keeps giving me error 24, meaning Norton is still detected
by DPro after uninstalling and cleaning temp folders, etc.

I hope someone knows an easy fix,
Lostdriver
 
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Running XP Pro...
"lostdriver" <someone@somewhere.com> wrote in message
news:kjcJe.171176$go.39952@fed1read05...
> Anyone know how to (completely)remove Norton from new XPS Gen 5. I ordered
> it specifically with no security software but it came with Norton anyway.
> Dell support said the drive has to be reformatted(or call their pay
> helpline(that one blew me away))...Anything easier?
>
> Norton's web site's SymNRT.exe didn't work. Trying to run Defender-Pro but
> the virus scanner keeps giving me error 24, meaning Norton is still
> detected by DPro after uninstalling and cleaning temp folders, etc.
>
> I hope someone knows an easy fix,
> Lostdriver
>
 
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"lostdriver" <someone@somewhere.com> wrote in message
news:ymcJe.171178$go.7812@fed1read05...
> Running XP Pro...
> "lostdriver" <someone@somewhere.com> wrote in message
> news:kjcJe.171176$go.39952@fed1read05...
>> Anyone know how to (completely)remove Norton from new XPS Gen 5. I
>> ordered it specifically with no security software but it came with Norton
>> anyway. Dell support said the drive has to be reformatted(or call their
>> pay helpline(that one blew me away))...Anything easier?
>>
>> Norton's web site's SymNRT.exe didn't work. Trying to run Defender-Pro
>> but the virus scanner keeps giving me error 24, meaning Norton is still
>> detected by DPro after uninstalling and cleaning temp folders, etc.
>>
>> I hope someone knows an easy fix,
>> Lostdriver
>>
>
>


If you're comfortable editing the Windows registry, you might do a "regedit"
for "Symantec" and "Norton".....



Stew
 
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You can order with "No Security Subscription", but you can't order a system
without Norton pre-installed. Just use the Uninstall menu item from the
Start Menu. Or use Add/Remove Programs to do it. You have to remove the
anti-virus component first. I did and it removed everything, no problem.

"lostdriver" <someone@somewhere.com> wrote in message
news:kjcJe.171176$go.39952@fed1read05...
> Anyone know how to (completely)remove Norton from new XPS Gen 5. I ordered
> it specifically with no security software but it came with Norton anyway.
> Dell support said the drive has to be reformatted(or call their pay
> helpline(that one blew me away))...Anything easier?
>
> Norton's web site's SymNRT.exe didn't work. Trying to run Defender-Pro but
> the virus scanner keeps giving me error 24, meaning Norton is still
> detected by DPro after uninstalling and cleaning temp folders, etc.
>
> I hope someone knows an easy fix,
> Lostdriver
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"lostdriver" <someone@somewhere.com> wrote:
>Anyone know how to (completely)remove Norton from new XPS Gen 5. I ordered
>it specifically with no security software but it came with Norton anyway.

If it's not what you ordered, (offer to) send it back. Tell them they
either eat the cost of the machine or send you a hard drive built with
the correct image, or reimburse you for the time it'll take you to
build what you ordered from scratch or whatever.
 
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lostdriver wrote:
> Anyone know how to (completely)remove Norton from new XPS Gen 5. I
> ordered it specifically with no security software but it came with
> Norton anyway. Dell support said the drive has to be reformatted(or
> call their pay helpline(that one blew me away))...Anything easier?
>
> Norton's web site's SymNRT.exe didn't work. Trying to run
> Defender-Pro but the virus scanner keeps giving me error 24, meaning
> Norton is still detected by DPro after uninstalling and cleaning temp
> folders, etc.
> I hope someone knows an easy fix,
> Lostdriver

There is no easy fix for this except to follow the exact procedure
provided by Symantec at http://tinyurl.com/68lln (the full URL will
probably word wrap badly)
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2004020314035036&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

If you followed this procedure exactly and it failed, I don't believe
that you can adequately clean the registry manually of the countless
orphaned entries and a reinstall is going to be necessary. Frankly, the
time required for file backup and reinstallation is comparable to the
time and frustration I spent on one of the laptops to do this procedure.

Q
 
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"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:guGdnaAMFrY_G2jfRVn-gQ@comcast.com...
> lostdriver wrote:
>> Anyone know how to (completely)remove Norton from new XPS Gen 5. I
>> ordered it specifically with no security software but it came with
>> Norton anyway. Dell support said the drive has to be reformatted(or
>> call their pay helpline(that one blew me away))...Anything easier?
>>
>> Norton's web site's SymNRT.exe didn't work. Trying to run
>> Defender-Pro but the virus scanner keeps giving me error 24, meaning
>> Norton is still detected by DPro after uninstalling and cleaning temp
>> folders, etc.
>> I hope someone knows an easy fix,
>> Lostdriver
>
> There is no easy fix for this except to follow the exact procedure
> provided by Symantec at http://tinyurl.com/68lln (the full URL will
> probably word wrap badly)
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2004020314035036&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>
> If you followed this procedure exactly and it failed, I don't believe that
> you can adequately clean the registry manually of the countless orphaned
> entries and a reinstall is going to be necessary. Frankly, the time
> required for file backup and reinstallation is comparable to the time and
> frustration I spent on one of the laptops to do this procedure.
>
> Q
>


BUT I SAY AGAIN, NORTON IS A fine, FINE program so far as hoggish, piggish,
bloated, resource-killing, registry-mangling, startup occupying applications
go.

Oh, sorry. That is all.


Stew
 

nick

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Archived from groups: alt.sys.pc-clone.dell (More info?)

On Sat, 6 Aug 2005 17:09:53 -0700, in alt.sys.pc-clone.dell, "lostdriver"
<someone@somewhere.com> wrote:

>Anyone know how to (completely)remove Norton from new XPS Gen 5. I ordered
>it specifically with no security software but it came with Norton anyway.
>Dell support said the drive has to be reformatted(or call their pay
>helpline(that one blew me away))...Anything easier?

You might want to check what you ordered more carefully: I can't find any
XPS 5 option for 'no security software'. The closest I can find is "No
Security Subscription".

(I ordered an XPS 5 a few weeks ago, and I don't remember any option then to
choose no security software; double-checked a few minutes ago, and it's
still the same.)

From Dell's web site:

----------------------------------------------------------------------------
In today's world, multiple layers of security software protection are
essential to help safeguard computer data. All DellTM DimensionTM and
InspironTM systems come standard with a 90-day free trial product. Dell
highly recommends purchasing a subscription service to help ensure that the
latest anti-virus, anti-spyware, firewall and privacy protection is always
available and up to date.

* Customer must activate any security offering (including 90-day trial) in
order to utilize security components.
----------------------------------------------------------------------------

So even if you don't order a subscription, you still get the 90 day trial.

The above is from the 'Help me choose information' for the Security Software
Options.

So I'd say the best you can do is uninstall it on your own if you don't want
it.

--
Nick <mailto:tanstaafl@pobox.com>