Replaced GPU, All I have is a black screen

[night_hawk112]

My setup:

Mobo: Gigabyte something (PCI Express 2.0, has PCIx16)
CPU: Intel i3-2120 3.30GHz
GPU current: nVidia GTX 285 1Gb
GPU new (black screen): AMD RX560 OC 2Gb GDDR5
RAM: 8Gb, don't know the manufacturer
PSU: 600w (don't know the manufacturer)


So, as stated above, I get a black screen (yes I plugged DVI & HDMI in the card, not in the Mobo, tried on 2 diff monitors without luck). BIOS updated, internal graphics disabled, everything by the book.

BIOS doesn't have an option for PCI-e which is weird so I can't set it to that, I just use AUTO and it works fine with my old GPU.

I've uninstalled all nVidia drivers before changing.

When I plug in the new GPU, fans spin normally, however there's no BEEP that u usually get.

When I take it out and plug my monitor into iGPU it's working fine (there's a beep and everything)

I've hit a bump. Called ASUS support, they didn't provide a solution....

Any ideas? (consider that I've tried EVERY other solution out there without luck)

I'm currently back with my old GPU (GTX285)

 

[ziffland]

My setup:

Mobo: Gigabyte something (PCI Express 2.0, has PCIx16)
CPU: Intel i3-2120 3.30GHz
GPU current: nVidia GTX 285 1Gb
GPU new (black screen): AMD RX560 OC 2Gb GDDR5
RAM: 8Gb, don't know the manufacturer
PSU: 600w (don't know the manufacturer)


So, as stated above, I get a black screen (yes I plugged DVI & HDMI in the card, not in the Mobo, tried on 2 diff monitors without luck). BIOS updated, internal graphics disabled, everything by the book.

BIOS doesn't have an option for PCI-e which is weird so I can't set it to that, I just use AUTO and it works fine with my old GPU.

I've uninstalled all nVidia drivers before changing.

When I plug in the new GPU, fans spin normally, however there's no BEEP that u usually get.

When I take it out and plug my monitor into iGPU it's working fine (there's a beep and everything)

I've hit a bump. Called ASUS support, they didn't provide a solution....

Any ideas? (consider that I've tried EVERY other solution out there without luck)

I'm currently back with my old GPU (GTX285)

Did you download the amd drivers for your card?

 

[Snipergod87]

Have you updating your BIOS? That chipset may not have support for a card that needs UEFI BIOS (like the RX560) and it may need an update first.

 

[night_hawk112]

My setup:

Mobo: Gigabyte something (PCI Express 2.0, has PCIx16)
CPU: Intel i3-2120 3.30GHz
GPU current: nVidia GTX 285 1Gb
GPU new (black screen): AMD RX560 OC 2Gb GDDR5
RAM: 8Gb, don't know the manufacturer
PSU: 600w (don't know the manufacturer)


So, as stated above, I get a black screen (yes I plugged DVI & HDMI in the card, not in the Mobo, tried on 2 diff monitors without luck). BIOS updated, internal graphics disabled, everything by the book.

BIOS doesn't have an option for PCI-e which is weird so I can't set it to that, I just use AUTO and it works fine with my old GPU.

I've uninstalled all nVidia drivers before changing.

When I plug in the new GPU, fans spin normally, however there's no BEEP that u usually get.

When I take it out and plug my monitor into iGPU it's working fine (there's a beep and everything)

I've hit a bump. Called ASUS support, they didn't provide a solution....

Any ideas? (consider that I've tried EVERY other solution out there without luck)

I'm currently back with my old GPU (GTX285)

Did you download the amd drivers for your card?

Nope, when the card is plugged in, nothing boots (not even BIOS), and it doesn't matter if my monitor is plugged in in iGPU, nothing shows in any case, so in short - no, but BIOS provides enough "graphical interface" until you install it after booting.

 

[night_hawk112]

Have you updating your BIOS? That chipset may not have support for a card that needs UEFI BIOS (like the RX560) and it may need an update first.

BIOS is updated, and it's UEFI BIOS (always was)

 

[Eximo]

RX560 pulls all its power through the motherboard. Might be overloading it.

Please make an attempt to get the exact motherboard and PSU models.

Some motherboards from back then had 4-pin molex connectors in addition to the 20-24 pin ATX and the 4/8pin CPU power connector. If you have any unoccupied power pin connectors on the motherboard, that could be the problem.

As another troubleshooting measure, if you know anyone with a PC you can plug that card into, that would be good. Some PC repair shops might be willing to do it for you. Just to see if the card itself actually works.

 

[night_hawk112]

RX560 pulls all its power through the motherboard. Might be overloading it.

Please make an attempt to get the exact motherboard and PSU models.

Some motherboards from back then had 4-pin molex connectors in addition to the 20-24 pin ATX and the 4/8pin CPU power connector. If you have any unoccupied power pin connectors on the motherboard, that could be the problem.

As another troubleshooting measure, if you know anyone with a PC you can plug that card into, that would be good. Some PC repair shops might be willing to do it for you. Just to see if the card itself actually works.

Mobo: GA-H61M-S1
PSU: LC Power 600w (LC600H-12)

I will probably return it to the store for troubleshoot (if there's any) but I'll also have to wait for 30 days for them to even take a look at it (some stupid queue rule), so I first want to exhaust all of the options.

From what I see, the card is working (fans spinning)

 

[Eximo]

Fans don't take a lot of power to run. And many now have low-power modes where the fans don't spin. So having them spin constantly isn't necessarily a good sign.

Gigabyte claims that the Rev 2.0 board and up conform to PCIe 3.0 specifications, so it should have enough power to run the card. (3.0 speeds only available with a 3rd gen CPU.) Though only the 24-pin and 4-pin CPU power connector, so they weren't expecting to run anything heavy duty.

Have you checked with the manufacturer? They might offer a quicker turn around then the store. I would expect the store to exchange it for you if they had another one.

 

[night_hawk112]

Fans don't take a lot of power to run. And many now have low-power modes where the fans don't spin. So having them spin constantly isn't necessarily a good sign.

Gigabyte claims that the Rev 2.0 board and up conform to PCIe 3.0 specifications, so it should have enough power to run the card. (3.0 speeds only available with a 3rd gen CPU.) Though only the 24-pin and 4-pin CPU power connector, so they weren't expecting to run anything heavy duty.

Have you checked with the manufacturer? They might offer a quicker turn around then the store. I would expect the store to exchange it for you if they had another one.

Thanks for checking up on that info!

So all in all - my specs can run it, it isn't a compatibility problem?
My CPU is i3, but 2nd generation I think, tho that shouldn't pose any problems.

Does DX have anything to do with it (long shot?), GPU is DX12, on the motherboard it says DX10.1, don't know if that's relevant?

 

[Eximo]

It could still be a compatibility problem. Hard to say without a known good test of the card.

DirectX is more of a software/hardware layer for developers to get the most of out hardware with minimal programming. So really between your GPU and the OS. The motherboard isn't really involved.

 

[night_hawk112]

Fans don't take a lot of power to run. And many now have low-power modes where the fans don't spin. So having them spin constantly isn't necessarily a good sign.

Gigabyte claims that the Rev 2.0 board and up conform to PCIe 3.0 specifications, so it should have enough power to run the card. (3.0 speeds only available with a 3rd gen CPU.) Though only the 24-pin and 4-pin CPU power connector, so they weren't expecting to run anything heavy duty.

Have you checked with the manufacturer? They might offer a quicker turn around then the store. I would expect the store to exchange it for you if they had another one.

I've returned it to the merchant, they'll replace it and send me a new one, this one was faulty.
So shitty when you buy a new toy and it's broken out of the box