Question Replaced my entire new desktop, still having graphics issues?

graceymanor

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Jul 25, 2019
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Okay, long story here.

I bought a new desktop last week, and noticed it started to have graphical issues, such as screen tearing and artifacting.I contacted the manufacturer, and they trouble shooted with me, by benchmarking it, tried replacing HDMI cable, etc.I sent them photos of what I was seeing and videos.They determined that the graphics card was faulty and that they could replace it for me or I could swap out the entire computer from the store I got it at.

I went for the second option.they delivered the new one today and took the old one back.I updated everything, went into my game and once again this one has artifacting.
I contacted the manufacturer again, and she doesn't believe it to be a hardware issue, since its happening on two computers, she's thinking its more of a game issue.

I would really not have to deal with the store again as they were very very difficult to work with.

CPU: amd Ryzen 5 2600 6-core 2.4ghz(3,9 GHz Turbo)
Motherboard: B450 Asrock Motherboard with RBG controller
Ram: 16gb ddr4 3000 MHz Ram
SSD/HDD: 500GB 2.5 SATA III SSD 3D NAND
GPU: NVIDIA Geforce GTX 1660 Super(Hope this was right, not really sure)
PSU:600 Watts 80 plus Gold Certified Power Supply not about this info either
OS: version of OS : Windows 10, 10.0.1904 build 19041

Hwinfo: https://pastebin.com/d3cc4YGB

image:


I bought the desktop last week and had it swapped out yesterday with the same model And its still doing it.


And I noticed this white gooey stuff on the graphics card.Could this be causing the issue? Was it that? Thermal paste?
 

graceymanor

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Jul 25, 2019
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I ended up replacing it once again, apparently it was thermal pasting that has dripped on the graphics card.
However, this new desktop is doing the same, I am starting to think its the game.I will get more details for this PC when my phone charges(camera)
 

graceymanor

Prominent
Jul 25, 2019
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Did it come new out of the box dripping with thermal paste as in the picture?
The one I had earlier came with the thermal paste all over it like inside the box which is why I brought it back.Got my money back and went to another store.Got a different computer same brand, but its doing the samething.

CPU: AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
Motherboard: Asustek Computer Inc
Ram: 8192MB RAM
SSD/HDD: SSD 500GB
GPU: NVIDIA GeForce GTX 1650 SUPER(Hope this was right, not really sure)
PSU: Powered by 80 Plus Certified 500 Watt Powe
OS: version of OS : Windows 10, 10.0.1904 build 19041
I spotted this wire hanging out, not sure if its suppose to or not.

 

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