Question Replacing my ASRock X870E Nova Motherboard

[KLund1]

I have one of these boards and it has provided nothing but PROBLEMS !
Though it might be and/or the SSD. I have no way to find the problem with all my exhaustive testing!
I have posted about this in may places with no fix available, here is one:
https://www.reddit.com/r/ASRock/com...va_disk_interaction_extremely_slow/?rdt=34096

I am looking for a Gen5 board that boots, very, very fast to Win10/11. It has to have lots of hot swaps SATA drive ports. These ports, in Win xx, should not be slow, or pause, the system when plugged in. Winxx Disk Management should see the new drive almost instantly. My old ASUS Strix X270F could do this.
I want to be able to dual boot win 10 and win 11 without having time to drive to Starbucks for a double xx, extra xx, cafe xx, cafe xx, half xx, with xx, and a shake of xx and arrive back to spinning circle. (my X870E Nova gives me this time, plus a bathroom break)
Below are my current specs.
This board was reviewed to be best in class. my board has not been so!
I have resources enough to re-buy the board and drive and try again. Or is there a better solution for my needs?

Parts:
CPU: AMD Ryzen 9 9900X Granit Ridge 4nm
SSD😛CIe Gen 5 Crucial T705 1TB SSD
Ram: G.Skill 32GB Trident Z5 6000, Kit model number appears on this boards ram ASRock X870E Nova Motherboard compatibly page.
PSU: Corsair SF1000
GPU: ASUS 406ti OC 16Gb
CPU cooler: Phanom Spirit 120
Chassis: NZXT
OS:Win11 24H2 currently
Monitor: Samsung LU28E (this should be replaced, any suggestions for a general use 4k monitor to match my new video card?)

I am looking forward to your suggestions.
Thanks everyone.

 

[Lutfij]

This board was reviewed to be best in class. my board has not been so!
Since I noticed you mentioned you have an ASRock motherboard, they've been having hiccups as of late with their BIOS. Perhaps try and flash to 3.16 and see if the issue is alleviated. Have you contacted ASRock about an RMA or perhaps another BOS version?

Model for your NZXT case? You want to stick to an ATX/EATX motherboard? Where are you located? How much have you allocated towards your motherboard purchase? You could look at MSI's Tomahawk or Carbon range of boards. Do you need the X870E chipset or s the X870/B850 going to be alright?

 

[Roland Of Gilead]

I'd agree with @Lutfij. This may very well be a bios issue. What one are you running? You can check this with CPU-z

Also, why do your drives need to be hot swappable?

How old is the PSU?

Are all system drivers up to date, including chipset?

 

[KLund1]

Thanks for all the replies!
I am running the latest ASRock BIOS for this board 3.2.
I clean up vintage PC's. Many have HD's that must be cleaned. My NZXT case has a hot swap cage on top for easy access/use. My PSU is new with this build and is rated top in the class. I have swapped SSD gen5 & gen 3 and/or ports several times with no change in slowness. I have reached out to ASRock with no response. I got this board because it is 'best in class' but all I have had is problems. I have cleared the BIOS countless times. My budget is high for this build, as it is my main rig and must work great.
Any thoughts.
Thanks

 

[JayGau]

First time I read that an ASRock board is "best in class". They are popular because they are cheaper than the competition but they are certainly not better. But the problems you described on Reddit are certainly not because of a bad board quality, it rather sounds like a defective one. Nowadays with a SSD as system a drive, any computers should boot within 20 seconds and drives should be detected instantly.

I don't know if you already did that but you should try to boot with only the system drive plugged in. If it still hangs try to reset the BIOS to default settings and try again. Did you do a Windows fresh install with this board? If you did, did you do it with only the system drive plugged in? Having multiple drives connected when installing Windows can definitely create this kind of problems.

If nothing of the above works then replace the board. If you bought it less than 30 days ago, ask the retailer to replace it. Never go through the RMA process if your are still within the return window, and don't try to troubleshoot forever. If you have doubts that the board is bad, return it before the retailer's warranty expires.

 

[KLund1]

Thanks. I have done all you suggest months ago. I got this board in November '24.
Because it is 'best in class' I have been trying to get it to work since. So it is out of return policy (15 days where I got it).
I did not build it up until I got all the parts in early Jan '25. How often dose one get a bad board?
The box was sealed. It looked/felt/smelled new in the box. It is now over 90 days. I think it is past asrock warranty. I do not think I registered it with them anyway. (lesson learned)
Get another one of these or something different?

 

[JayGau]

Thanks. I have done all you suggest months ago. I got this board in November '24.
Because it is 'best in class' I have been trying to get it to work since. So it is out of return policy (15 days where I got it).
I did not build it up until I got all the parts in early Jan '25. How often dose one get a bad board?
The box was sealed. It looked/felt/smelled new in the box. It is now over 90 days. I think it is past asrock warranty. I do not think I registered it with them anyway. (lesson learned)
Get another one of these or something different?

Asrock usually provides a 1-year warranty to authorized retailers. Where did you buy the board? I would suggest to contact the store you bought it from. They might be able to process the warranty claim for you. If they can't, contact ASRock again until they reply. You bought it less than a year ago so it's still under warranty.

And yes it's very rare that a brand new board is defective. Never happened to me. But the X870 are not cheap so before getting another one I would try to have this one replaced.