Question Replacing Verizon Router

Aug 8, 2019
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I just had Fios Gigabit installed and the Verizon G1100 router is working OK. I am trying to swap in a Nighthawk G8000 Netgear router, but the internet is not connecting. The setup is straightforward: ethernet from ONT to routers. Phone and Internet only, no TV.
Am I failing to do something?
 

kanewolf

Titan
Moderator
I can't find a webpage for a Netgear G8000. But, changing routers often requires a call to the ISP. The ISP has "memorized" the MAC address from the previous router. You have to call support to get them to forget the previous router so that your new router will get a DHCP address.

Without the Verizon supplied router, your FIOS phones may not work.
 
Aug 8, 2019
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Thanks, Kanewolf. I think my phones will be ok. I'll call Verizon and see what they say.
my mistake, also. It's an R8000, not C8000.
 
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