Archived from groups: alt.sys.pc-clone.dell (More info?)
I asked Dell Technical Services a question on whether you could use the
Resource Disk(s) that came with a 8400 also on a 8300 since the 8400 came
pre-installed with Windows XP SP-2, while the 8300 just had Windows XP SP-1
installed. Here's the reply I just got back, which I don't agree with:
Dear Mr. Scott,
Thank you for contacting Dell Technical Support.
We appreciate the opportunity to assist you and I apologize for the
displeasure caused by the problem you are having.
Mr. Scott, In order to diagnose the issue with your system in most efficient
manner, I am providing you a set of troubleshooting steps in order to
resolve the issue. I would request you to please visit the mentioned link
and follow the steps mentioned.
The troubleshooting steps may take some time so follow them patiently after
going through the complete mail. You may also consider to take a printout of
these instructions and try them in order, since any step may resolve the
issue.
No, you cannot use the installation disc of system with another system. You
need to use the same disc which came with that system.
To reinstall Windows XP operating system on your PC I request you to please
refer to this link given below that reads "How Do I install the Microsoft®
Windows® XP Home Edition or Windows XP Professional Edition Operating System
on My Dell? Computer?"
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1060556
also please refer this link as it is very important to take a backup of all
the data which is their on your system because as you reinstall your
operating system your all data will be lost. "How Do I Back Up, Transfer,
Erase, or Recover Data from My Hard Drive?"
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1080102
This will resolve the issue that you are facing, however if the issue
persists please do not hesitate to write back to me with the results of the
above given steps.
We appreciate your patience and understanding. We value you as our customer
and your satisfaction is very important to us.
If you need any other information or clarification, please feel free to
contact us, we will be glad to assist you.
Respectfully,
Ashwini
DT D44863
Dell Technical Support.
Original Message Follows:
------------------------
* * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
******************************************************************
Problem Description:
This probably is not a technical issue but I was curious since I own both a
8300 and 8400 Dimension. If I have to ever restore/reformat my older 8300,
can I use the disk that came with my 8400 since it has the XP SP-2 Operating
System already installed on it and it would have me a
step on my 8300 since it came only installed with the XP SP-1 operating
system? From talking to people they all figure a Dell is a Dell and it
shouldn't make a difference which Resource disk I use in which system.
Thanks.
I asked Dell Technical Services a question on whether you could use the
Resource Disk(s) that came with a 8400 also on a 8300 since the 8400 came
pre-installed with Windows XP SP-2, while the 8300 just had Windows XP SP-1
installed. Here's the reply I just got back, which I don't agree with:
Dear Mr. Scott,
Thank you for contacting Dell Technical Support.
We appreciate the opportunity to assist you and I apologize for the
displeasure caused by the problem you are having.
Mr. Scott, In order to diagnose the issue with your system in most efficient
manner, I am providing you a set of troubleshooting steps in order to
resolve the issue. I would request you to please visit the mentioned link
and follow the steps mentioned.
The troubleshooting steps may take some time so follow them patiently after
going through the complete mail. You may also consider to take a printout of
these instructions and try them in order, since any step may resolve the
issue.
No, you cannot use the installation disc of system with another system. You
need to use the same disc which came with that system.
To reinstall Windows XP operating system on your PC I request you to please
refer to this link given below that reads "How Do I install the Microsoft®
Windows® XP Home Edition or Windows XP Professional Edition Operating System
on My Dell? Computer?"
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1060556
also please refer this link as it is very important to take a backup of all
the data which is their on your system because as you reinstall your
operating system your all data will be lost. "How Do I Back Up, Transfer,
Erase, or Recover Data from My Hard Drive?"
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1080102
This will resolve the issue that you are facing, however if the issue
persists please do not hesitate to write back to me with the results of the
above given steps.
We appreciate your patience and understanding. We value you as our customer
and your satisfaction is very important to us.
If you need any other information or clarification, please feel free to
contact us, we will be glad to assist you.
Respectfully,
Ashwini
DT D44863
Dell Technical Support.
Original Message Follows:
------------------------
* * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
******************************************************************
Problem Description:
This probably is not a technical issue but I was curious since I own both a
8300 and 8400 Dimension. If I have to ever restore/reformat my older 8300,
can I use the disk that came with my 8400 since it has the XP SP-2 Operating
System already installed on it and it would have me a
step on my 8300 since it came only installed with the XP SP-1 operating
system? From talking to people they all figure a Dell is a Dell and it
shouldn't make a difference which Resource disk I use in which system.
Thanks.
o7Zd.28259$Q83.4363@bignews5.bellsouth.net...
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