Reset this PC "getting things ready"

[MrCombatTurtle]

So I am trying to reset my Pc after Windows corrupted. I have launched the media creation tool from a USB stick and selected "keep my files".

However, It is stuck on "getting things ready" and hasn't progressed at all.

Any ideas on how to fix this? I can only use CMD as I can't actually get into Windows

 

[warhead0]

I have seen before that this part can take a very long time. My best recommendation is to wait it out.

If it's actually frozen, and continues to freeze. You should consider a clean install, but loose all your data.

 

[mslivesupportchat]

still getting OFFICE STUCK AT "We're getting things ready" error then you may follow these steps @
https://mslivesupportchat.blogspot.com/2019/02/office-stuck-at-were-getting-things-ready.html