Restart, no BSOD, not overheating, not GPU, not RAM, not PSU

[helphelphelpplease]

Event ID 41, computer restarts seemingly at random. Can happen when browsing, idle, playing a game or watching a movie; or a month can go by with nothing. Today I've had five already, 4 of them when trying to play Xenoblade with the lowest settings on the Dolphin emulator. I've played graphically intensive games for many hours and not had issues.

Fresh thermal paste, ran prime95 with no restart (stock cooler).

Removed and switched RAM sticks, ran memtest, no errors. I replaced the GPU and PSU, still no luck.

Other than potentially waste more money on a new motherboard and CPU, what can I do? Is there a way to test the motherboard? What about the house/wall-socket power itself, could that be a factor? I'm out of my depth here.

• 
  Windows 7 Ultimate 32-bit
  Intel Core i5 750 @ 2.67GHz
  4.00GB Dual-Channel DDR3 @ 662MHz (9-9-9-24)
  Intel Corporation DP55WB (J1PR)
  2047MB NVIDIA GeForce GTX 670 (EVGA)
  465GB Western Digital WDC WD5000AAKS-00V1A0 ATA Device (SATA)
  111GB Samsung SSD 840 EVO 120GB ATA Device (SSD)
  XFX 550W 80+ Bronze Certified ATX Power Supply
  (previous PSU, still working: Silencer 610W)

I'm exhausted at this point. Even writing this post was painful. Any advice is greatly appreciated, thanks.

 

[RobWHS]

Event ID 41 is when your PC loses power and Windows unexpectedly shuts down.
Check the power supply your machine is plugged into. Could be a loose cable etc.
It could even be a dodgy PSU. My bet is you have a dodgy PSU.

 

[helphelphelpplease]

Event ID 41 is when your PC loses power and Windows unexpectedly shuts down.
Check the power supply your machine is plugged into. Could be a loose cable etc.
It could even be a dodgy PSU. My bet is you have a dodgy PSU.

Thank you for your reply. As my post says, this is my second PSU with the same problem. Surely I'm unlikely to have the exact same fault with a different PSU from a different manufacturer with a different wattage.

 

[JackNaylorPE]

Kernel errors are most commonly caused by when the system reboots without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

https://support.microsoft.com/en-us/kb/2028504


check and make sure all drivers are up to date. After that the only real way to track this down is to look at your mini dump files.

http://www.sevenforums.com/tutorials/179397-dump-files-upload-sevenforums.html

 

[RobWHS]

Event ID 41 is when your PC loses power and Windows unexpectedly shuts down.
Check the power supply your machine is plugged into. Could be a loose cable etc.
It could even be a dodgy PSU. My bet is you have a dodgy PSU.

Thank you for your reply. As my post says, this is my second PSU with the same problem. Surely I'm unlikely to have the exact same fault with a different PSU from a different manufacturer with a different wattage.

Then try what he said above. It's the old process of elimination. I and many other will try everything in the search for a solution. Never rule out bad hardware in succession. It does happen.

 

[helphelphelpplease]

Event ID 41 is when your PC loses power and Windows unexpectedly shuts down.
Check the power supply your machine is plugged into. Could be a loose cable etc.
It could even be a dodgy PSU. My bet is you have a dodgy PSU.

Thank you for your reply. As my post says, this is my second PSU with the same problem. Surely I'm unlikely to have the exact same fault with a different PSU from a different manufacturer with a different wattage.

Then try what he said above. It's the old process of elimination. I and many other will try everything in the search for a solution. Never rule out bad hardware in succession. It does happen.

Try what, exactly? I dont have multimeter and I wouldn't know how to use one. Maybe in trying everything, it's a better use of time not checking the least likely of culprits and instead checking what hasnt been checked yet. Which is why I made this thread.

 

[RobWHS]

Event ID 41 is when your PC loses power and Windows unexpectedly shuts down.
Check the power supply your machine is plugged into. Could be a loose cable etc.
It could even be a dodgy PSU. My bet is you have a dodgy PSU.

Thank you for your reply. As my post says, this is my second PSU with the same problem. Surely I'm unlikely to have the exact same fault with a different PSU from a different manufacturer with a different wattage.

Then try what he said above. It's the old process of elimination. I and many other will try everything in the search for a solution. Never rule out bad hardware in succession. It does happen.

Try what, exactly? I dont have multimeter and I wouldn't know how to use one. Maybe in trying everything, it's a better use of time not checking the least likely of culprits and instead checking what hasnt been checked yet. Which is why I made this thread.

He above me suggested you check if your drivers are up to date, have you?

 

[RobWHS]

Event ID 41 is when your PC loses power and Windows unexpectedly shuts down.
Check the power supply your machine is plugged into. Could be a loose cable etc.
It could even be a dodgy PSU. My bet is you have a dodgy PSU.

Thank you for your reply. As my post says, this is my second PSU with the same problem. Surely I'm unlikely to have the exact same fault with a different PSU from a different manufacturer with a different wattage.

Then try what he said above. It's the old process of elimination. I and many other will try everything in the search for a solution. Never rule out bad hardware in succession. It does happen.

Maybe in trying everything, it's a better use of time not checking the least likely of culprits and instead checking what hasnt been checked yet.

 

[JackNaylorPE]

Try what, exactly? I dont have multimeter and I wouldn't know how to use one. Maybe in trying everything, it's a better use of time not checking the least likely of culprits and instead checking what hasnt been checked yet. Which is why I made this thread.

Read the 4th post

 

[helphelphelpplease]

Sorry, thank you both, I missed the post and misunderstood.

Is checking each drivers via Device Manager sufficient? Everything seems to be up to date. I've also ran Intel Driver Utility and under "List of drivers available for your product" it's listing nothing.

 

[JackNaylorPE]

Look at what driver version is via device manager and then check manufacturers web site .... I have used driver update utilities and found them to be unreliable. For example

http://download.cnet.com/DriverAgent/3000-18512_4-10905036.html

The 2nd part will be the likely solution .... but you can upload the dmp file and then test drivers while waiting for response

 

[helphelphelpplease]

Mini dump: https://www.sendspace.com/file/6j52o0

I dont think they correspond with the crashes. There are only two from this year.

In Device Manager under System Devices there are about 30 drivers - I dont know if that's unusual or not.

 

[RobWHS]

http://www.tomshardware.co.uk/answers/id-1961790/bsod-dxgkrnl-sys-dxgmms1-sys-nvlddmkm-sys.html

"Nevermind. Seems that I fixed the problem I had at the start of this topic I have fixed with the help of johnbl. My new problem was my PSU was damaged when Amazon shipped it to me. Fucking amazon bro. I'm pending my replacement soon"

Same problem as you...........

 

[JackNaylorPE]

In order to get an answer from the folks at sevenforums, you will need to send it to sevenforums using the link above. They will respond.

How did you determine the PSU was damaged ? Actually, both PSUs are damaged ?

 

[RobWHS]

In order to get an answer from the folks at sevenforums, you will need to send it to sevenforums using the link above. They will respond.

How did you determine the PSU was damaged ? Actually, both PSUs are damaged ?

I suggested the OP might have a faulty 'out of the box' PSU. That's why I posted the link because he seemed shocked that I suggested this could be the problem.

 

[JackNaylorPE]

We're talking about the sendspace link....

I suggested sending the link as per:

http://www.sevenforums.com/tutorials/179397-dump-files-upload-sevenforums.html

Somehow it went to, in which case I don't expect the folks at sevenforums to answer.

https://www.sendspace.com/file/6j52o0


I thot that to .... until I read the part about it working on a "known to be working" PSU also.

 

[RobWHS]

We're talking about the sendspace link....

I suggested sending the link as per:

http://www.sevenforums.com/tutorials/179397-dump-files-upload-sevenforums.html

Somehow it went to, in which case I don't expect the folks at sevenforums to answer.

https://www.sendspace.com/file/6j52o0


I thot that to .... until I read the part about it working on a "known to be working" PSU also.

Yes, I looked at the dump and did a quick search then posted that thread from Tom's with not exactly the same, but similar issues. Then other jumped in with the same problems. One suggesting his new PSU was a dud and it fixed his problem. Worth looking into IMO.

After reading various rants I don't rule out any hardware issue where mass production is concerned.

 

[JackNaylorPE]

When he said

I dont think they correspond with the crashes. There are only two from this year.

I was confused as to how the sevenforums folks would be expected to respond if it wasn't uploaded as instructed.


As for the PSU, yes I agree.... It was the

(previous PSU, still working: Silencer 610W

part that got me ,.... only way it could be confirmed still working is to have it installed in another box.... so that's why I asked if the 2nd PSU was also observed to be damaged. I was wondering how the bad PSU hypothesis was confirmed

"Other guy had bad PSU so that must be my problem because I have same systems or .... I measured voltages or performed physical inspection and observed .... on new PSU and observed ....... on old thought to be working PSU"

 

[sora]

OP, maybe the power supply is dead on arrival. Try RMAing it.