[SOLVED] Restarting PC causes it to freeze at BIOS logo screen, but booting from shutdown works fine ?

kioharumi

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Issue: restarting causing freeze & stuck at bios logo, but shutdown boot fine without issue. Only restart.
My video showing problem :
View: https://youtu.be/0IcN1Uf9S1s


This is a strange issue. Restarting will cause a problem, it stuck at a0 error at logo bios & there's green led light. But a0 is actually not an error code.

How to 'fix' temporary is only with shutdown. If it restarts, it hangs. If it hangs, press the power button, it's off, then on the power button again, it fixes.

After it's boot fine from shutdown, the pc works fine, with no issues at all. ONLY RESTART cause this issue.

Things i have done :

  1. change other RAM
  2. Change ram position
  3. change other m.2 ssd with windows 10 fresh installed, also tried dual booting with 2 m.2, both is pcie gen3, windows 10 installed.
  4. change m.2 slot position
  5. reinstall cpu (wasted my expensive kryonaut thermal 😭)
  6. reinstall case power cable & all other cables
  7. remove all 5x SATA cable storage
  8. remove all monitor cable ( have 3 monitor)
  9. Test with single monitor & other hdmi & dp cable
  10. clear cmos
  11. reset bios
  12. upgrade bios
  13. downgrade bios
  14. turn off & on 'fast-start' option at window & bios setting
Things i have not done yet is swapping other Pcie Gen 4 nvme m.2 storage, CPU, PSU or GPU. Also i haven't try booting windows 10 with SATA cable Storage

please help me with this, already 3 months hoping that bios updates fix the issue but to no avail!


**Update :

1) Fresh install ubuntu in external usb ssd drive : NO ISSUE

2) Fresh Install Windows 10 on SATA ssd + NO M.2 Ssd installed : NO ISSUE

3) Fresh install windows 10 on SATA ssd + M.2 ssd installed (with default vanilla windows 10.os installed) : Result in Dual Boot, Have restart issue



######### If u wondering about my pc specs : ############



# Cpu : AMD Ryzen 9, 5900x, CCx0 4.8GHz, CCx1 4.7GHz, 1.372v. Single Core Performance 5.15GHz.

# Gpu : MSI Gaming X GTX 1080 Ti, 11GB Gddr5X, 3584 CUDA Cores, oc core clock +111MHz = 2012MHz , Memory Clock +555MHz = 6059MHz

# RAM : Trident Z Royal Silver, DDR4-4000MHz CL16-16-16-36 1.40V, 32GB (2x16GB), Samsung B-Die, F4-4000C16D-32GTRS, Stable Fclk 1933MHz, RAM 3866MHz

# Storage : 1TB SSDx1, 256GB SSDx3, 1TB HDD X2

# Mobo : x570 Asus ROG Crosshair VIII Dark Hero

# CPU cooler :EKWB EK-AIO DRGB 360

# Fan Case : Arctic P12 PWM PST CO Black 120mm=6, Arctic P14 PWM PST 140mm=2, EK-Vardar EVO 120ER RGB = 3, ID-COOLING 8 PWM & 8 ARGB hub HA-02 (8 Case Fan + 3 EK-Vardar EVO 120ER RGB AiO Fan = 11 Total)

# Case : Lian Li Lancool ii Mesh + 3xAccessories

# Psu : SuperFlower Leadex II gold 750 watt Fully Modular

# Monitor : Dell S2417DG 165hz GSYNC, LG UltraGear lg-27GL650F-B, LG 27MP500-B

# Mouse : Logitech G900

# Keyboard : Corsair K95 Platinum XT + Custom KeyCaps

# Headphone : Sony WH-1000XM4

#Microphone : Antlion ModMic USB

#Others : Custom sleeve PSU cable
 
Last edited:

Colif

Win 10 Master
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turn off & on 'fast-start' option at window & bios setting
Fast startup in bios and windows aren't related.
fast start in bios just controls how fast it hands control to windows
fast startup in win 10 controls what windows does at shutdown.

So its fine if you start up after a shutdown with fast start up off in windows?

As that wouldn't make sense.

Restart is the only time a PC with fast startup is actually off.

But if fast startup is off,
PC is always off when you shut it down.

So there shouldn't be any difference between behavior with it off or performing a restart. Only difference is duration its off for.

Makes me wonder if its power, it shouldn't be with that brand but you never can tell.
 

kioharumi

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Fast startup in bios and windows aren't related.
fast start in bios just controls how fast it hands control to windows
fast startup in win 10 controls what windows does at shutdown.

So its fine if you start up after a shutdown with fast start up off in windows?

As that wouldn't make sense.

Restart is the only time a PC with fast startup is actually off.

But if fast startup is off,
PC is always off when you shut it down.

So there shouldn't be any difference between behavior with it off or performing a restart. Only difference is duration its off for.

Makes me wonder if its power, it shouldn't be with that brand but you never can tell.
Nice to know about those fast-startup settings. I have been using that Leadex PSU for about 3 years now with my previous pc. There's no issue that i encounter along those years.
 

Colif

Win 10 Master
Moderator
can you confirm that with it off in windows you can still start normally but restart won't, as that just odd.

if you shut it down, and then restart it soon after, does it work normal?

no external drives or extras attached that might be to blame?
 

kioharumi

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can you confirm that with it off in windows you can still start normally but restart won't, as that just odd.

if you shut it down, and then restart it soon after, does it work normal?

no external drives or extras attached that might be to blame?

Yes, already turn fast startup off in windows settings, still have this weird issue. Shutdown works totally fine. After shutdown, it can boot normally into windows. Only restarting cause boot stuck and freeze at bios logo. I can't press F2 or delete, it won't respond and freeze and can't even enter bios during that freeze at logo time. But, after sometime, the freeze screen will force enter asus bios uefi setting.

Already tried remove ALL storage cables, including all SATA cables & USB Storage. All peripherals also removed. Still no luck. Very weird Issue indeed.
 

Colif

Win 10 Master
Moderator
restart doesn't run post

A restart is also called a "warm boot", and the process of shutting down and powering up with the power button is called a "cold boot". Restart almost immediately hands control to the boot process, rather than take the time to run the POST tests completely.
link

So its possibly a piece of hardware on your PC that is to blame. something isn't waking up after a restart but it reacts perfectly fine to a start up/post.

Some bios let you see whats showing at post. If its not in fact frozen and just waiting for something to time out, it might show you on screen what its up to.
 

Colif

Win 10 Master
Moderator
A0 is a non error. it means control has been handed to OS


if it still doesn't work its possible cause is boot drive?
 

kioharumi

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A0 is a non error. it means control has been handed to OS


if it still doesn't work its possible cause is boot drive?
Tried fresh install Windows OS with DIFFERENT drive (pcie 3.0 m.2), still same issue.

My list of Storage :

  1. Drive #1 - M.2, KINGSTON SA1000M8960G (0026_B728_213F_A605.) [894 GB] C:
  2. Drive #2 - INTEL SSDSC2BW180A3L (CVCV333300VH180EGN) [167 GB] I:
  3. Drive #3 - KINGSTON SUV400S37240G (50026B726701B7B5) [223 GB] G:
  4. Drive #4 - WDC WD10EZEX-00WN4A0 (WD-WCC6Y5LRPNJ5) [931 GB] D:
  5. Drive #5 - ST1000DM010-2EP102 (Z9A7QJ70) [931 GB] E:
  6. Drive #6 - KINGSTON SUV400S37240G (50026B766B016A58) [223 GB] H:
  7. Drive #7 - USB External, ADATA HV620 (E50134320654) [931 GB] F:
  8. Drive #8 - USB External, Seagate BUP Slim GD (NA7Z7Q3G) [1863 GB] J:
 

kioharumi

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I bought new PSU online, CORSAIR HX Series™ HX1000 80 PLUS® PLATINUM Fully Modular PSU , waiting for shipping. If this still not fix the issue, then the motherboard is faulty & going to RMA it.
 

kioharumi

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restart doesn't run post

A restart is also called a "warm boot", and the process of shutting down and powering up with the power button is called a "cold boot". Restart almost immediately hands control to the boot process, rather than take the time to run the POST tests completely.
link

So its possibly a piece of hardware on your PC that is to blame. something isn't waking up after a restart but it reacts perfectly fine to a start up/post.

Some bios let you see whats showing at post. If its not in fact frozen and just waiting for something to time out, it might show you on screen what its up to.
Very good info
 

kioharumi

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I also have set manually in bios for the m.2 boot storage to pcie 3.0 version. Also, i have not test to create a new bootable windows 10 with PCIE 4.0 nvme m.2 storage since i have non.
 

Colif

Win 10 Master
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kioharumi

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maybe check if new firmware on the drives. and check health - unlikely its all the drives though
Kingston - https://www.kingston.com/en/support/technical/ssdmanager
I am not sure Intel have a test
Western Digital - https://support.wdc.com/downloads.aspx?lang=en&p=279

its not the drives you unplugged sata from anyway.

I guess it could be motherboard, not seen it before. Its sort of odd, stops you really doing windows updates.
I have tried troubleshooting with ALL SATA storage cables removed, including ALL USB peripherals, still produce same issue.
I also encounter someone who have almost exact problem as me. He's using X570 Aorus Ultra mobo. Too bad, no one even reply to the thread.

https://forum.gigabyte.us/thread/7432/aorus-ultra-master-hangs-restarting
 

kioharumi

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maybe check if new firmware on the drives. and check health - unlikely its all the drives though
Kingston - https://www.kingston.com/en/support/technical/ssdmanager
I am not sure Intel have a test
Western Digital - https://support.wdc.com/downloads.aspx?lang=en&p=279

its not the drives you unplugged sata from anyway.

I guess it could be motherboard, not seen it before. Its sort of odd, stops you really doing windows updates.
Thanks for the link. I have installed those 2 software. Kingston software does not show anything? except for events. WD Software only detect 1 drive, and it's healthy. I also check all drive condition with crystaldiskinfo. All my drive is 'Good' condition
 

kioharumi

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I guess it could be motherboard, not seen it before. Its sort of odd, stops you really doing windows updates.
Yes, even though the PC works fine after successful boot from shutdown, this restarting problem is a very huge hindrance to me. Sometimes i use my PC remotely with other mobile devices and laptops with SMB and stuff. So when it's stuck at bios, i can't do anything to fix it if i'm too far from the desktop. Which defeats the purpose of using the desktop remotely.
 

Colif

Win 10 Master
Moderator
I also encounter someone who have almost exact problem as me. He's using X570 Aorus Ultra mobo. Too bad, no one even reply to the thread.

https://forum.gigabyte.us/thread/7432/aorus-ultra-master-hangs-restarting
Its not very common then.

wonder if another operating system have same problem. I don't believe this is a windows problem but it be a nice test.
 

kioharumi

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Here's my experience installing ubuntu :

1) create bootable ubuntu install using rufus into pendrive

2) boot into uefi bios, override boot into pendrive

3) initial check no error, proceed install new OS into other external usb ssd

4) install successful without error

5) prompt to restart

6) error appear after press enter:
[ 1.185605] gpio gpiochip1: (gpio_aaeon): tried to insert a GPIO chip with zero lines

[ 1.185611] gpiochip_add_data_with_key: GPIOS 0..-1 (gpio_aaeon) failed to register, -22

2.883437] hid-generic 0003:2F96:0200.0005: No inputs registered, leaving

[ 4.264902] nouveau 0000:0a:00.0: DRM: core notifier timeout

7) after few seconds, pc restarts

8) screen freeze & stuck at ROG bios logo

9) after few seconds, error text appears, with mobo code F3:
An operating system wasn't found. Try disconnecting any drives that don't contain an operating system. Press Ctrl+Alt+Del to restart

10) pressed ctrl+alt+del

11) screen freezed again with mobo code A0, green led. This time i leave it stuck for more than 2 mins

12) same error as step 9

13) proceed to turn off psu

14) turn ON pc

15) bios boot into windows 10

16) shutdown pc

17) boot into uefi setting, override boot into installed external usb ssd

18) ubuntu black white GNU GRUB menu appear, select *ubuntu

19) ubuntu successfully load & can be used without error.

20) prompt to install downloaded update

21) update installed

22) power off > power off

23) press On, boot into uefi bios, set highest boot priority for ubuntu

24) press f10, save & reset

25) stuck at ROG bios screen, pressing delete, and f2 no respond

26) press power button, pc turned off

27) press power button again, pc turned ON,

28) motherboard code change from A0 to AA, ubuntu black white GNU GRUB menu appear, select *ubuntu

29) boot into ubuntu successfully,

30) press power off > power off, desktop turns off

31) press power button

32) pc boot into ubuntu successfully

33) press power > RESTART

34) boot into ubuntu successfully

35) try restarting again

36) twice successful boot into ubuntu

37) power off > power off, desktop shutdowns

38) turn OFF main PSU Supply switch, let it sit for 10 seconds

39) turn On pc, boot into ubuntu successfully

40) press restart

41) boot into Ubuntu successfully

42) press restart, press delete, enter uefi bios setting

43) exit bios without saving

44) boot into ubuntu successfully

45) restart ubuntu, error appear :
60.183046) systemd-shutdown [1]: Waiting for process: systemd-udevd, systemd-udevd 64.726385] systemd-udevd [527]: 5-3.3:1.0: worker [546) processing SEQNUM-4518 is taking a long time

46) turn off psu, turn on pc, boot into ubuntu successfully

47) restart, boot into ubuntu successfully.

48) enter uefi setting, set boot priority : windows boot Manager #1, ubuntu #2

49) f10, save & reset

50) stuck at a0 cannot press del or f2.

51) press power button twice>boot into windows 10

52) restarting windows 10

53) stuck at bios screen mobo code A0
 

kioharumi

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It seems with usb bootable disk with ubuntu OS, restarting works fine? Two fresh windows 10 storage that i tried previously was M.2 pcie gen 3.0 ssd. I wonder if it fix if i use pcie gen 4 ssd?

Now, tried with ubuntu with USB external ssd restarting works fine, I have not try to boot windows with SATA storage yet
 
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kioharumi

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Now, i tried change the installed ubuntu usb port to the front. In uefi bios, it detect ubuntu storage.

It boot into ubuntu os successfully. But restart have same error as windows 10. Stuck & freeze at rog boot screen.

Try restarting again from ubuntu, it suddenly fix? Restarting for 5 times after that, screen boot fine into ubuntu

I'm trying install fresh new windows 10 into SATA ssd. Hopefully it just be like USB external storage with no restarting issue.
 
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kioharumi

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U think which one should i purchase first to determine problem :

Samsung 980 Pro pcie gen 4 ssd

Or

CORSAIR HX Series™ HX1000 80 PLUS® PLATINUM Fully Modular PSU ?
 

ASK THE COMMUNITY