Restoring my wd hdd to factory settings.

Sandman1210

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Jun 23, 2015
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My WD Blue 10JPVT 1TB HDD gave me an error 22 with no explanation upon reboot. Fortunately I have a image burned to a 650GB HDD so I swapped them out and continued using the Laptop (Sony Viao SVT15115CXS) without much loss. I put the broken drive in an enclosure and immediately did some basic tests. It shows under Computer (Win. 7 Pro), has up to date drivers and is listed as functioning properly in Device Manager. I can read and write to it. It just won't boot! WD support could not help me return it to factory settings. If anybody out there that has much more technical than I (and I'm sure there are many) could help I would be eternally greatful. Apologies for the lengthy description but I wanted to be concise, yet descriptive. If you need any further information please only ask and thank you in advance for all your help.
 
Solution
Welcome to the community, Sandman1210!

I'm sorry to hear about your booting issues with the WD Blue drive. 🙁 I'd recommend you to try testing it using WD's Data LifeGuard Diagnostics tool and check up on the health and SMART status. Just make sure you run the QUICK as well as the EXTENDED test from the utility here: http://products.wdc.com/support/kb.ashx?id=v3dlNh
You can also use the DLG tool above to write zeros (FULLY ERASE) the drive, which will get it back to being completely blank. Here are a couple of guides from our KB that might be helpful with the procedures:
Step 1: How to low level format & fully erase an HDD - http://products.wdc.com/support/kb.ashx?id=LCXyzz
Step 2: How to partition & format a drive -...
Welcome to the community, Sandman1210!

I'm sorry to hear about your booting issues with the WD Blue drive. 🙁 I'd recommend you to try testing it using WD's Data LifeGuard Diagnostics tool and check up on the health and SMART status. Just make sure you run the QUICK as well as the EXTENDED test from the utility here: http://products.wdc.com/support/kb.ashx?id=v3dlNh
You can also use the DLG tool above to write zeros (FULLY ERASE) the drive, which will get it back to being completely blank. Here are a couple of guides from our KB that might be helpful with the procedures:
Step 1: How to low level format & fully erase an HDD - http://products.wdc.com/support/kb.ashx?id=LCXyzz
Step 2: How to partition & format a drive - http://products.wdc.com/support/kb.ashx?id=L3LFlm

Keep me posted with the SMART results! Hope this helps!
SuperSoph_WD
 
Solution