I am not really sure because i only pay atention to the direction of the sound when i play pubg. If you have diferent a solution for each instance i will try them both.
Use any video that isolates left/right channels such as https://www.youtube.com/watch?v=kh8akNfMRa0 for example to test it.
Reason I am mentioning it is in the past one of my headsets was actually wired wrong so the left/right channels were swapped so it could very well be just a hardware issue.
I dont think it is a hardware issue because whe i forst plugged them i opened their program to see settings etc and the program basicly played sounds from all direction and the sounds i was hearing was from the same direction it showed