NCIX: Broken Technology, bad selection and horrible service.
This is a review of my experiences with NCIX. And their broken technology, bad selection and horrible service.
It all started when I bought my computer, keyboard, mouse, and headset.
For an overview of this review:
1. The disrespected me
a. Used rude tones
b. Demeaning body language
2. Called me a liar on multiple occasions
3. Questioned my intelligence
4. Lied to other people
5. Didn’t follow up with me on almost anything
6. Wouldn’t return calls
7. Damaged and mistreated my property
8. Cost me money
9. Made false promises
10. Had miscommunication of information.
11. And more!
If you wish to read all that happened, Here’s the full story:
NCIX’s horrible customer service:
.
The first problem I had with NCIX was with a Cooler master Keyboard I received from them that had a broken “P” key that would not press down properly the mechanism it uses is broken. Realizing this I went back to the Langley retail store where I had bought it, told them what had happened and asked for a replacement. They asked me if I had broken the keyboard as if I actually had asking me questions like: Did you press the key too hard? What were you doing at the time? They didn’t seem to believe me that the key had come broken. Luckily I had video’d myself unpacking the keyboard because if they had further questioning I could have just brought up the video. Finally after questioning they brought out a replacement keyboard and I went on my merry way.
First 760 broken,
Two months later my first Gigabyte GTX 760 started artifacting, the bottom half of me screen would go away, squares would appear on screen… etc. etc. seeing the problems I looked up what was happening online, asked my tech savvy friends and confirmed my suspicion that my compiler was artifacting. I went back to the Langley location and told them the issue, I also brought pictures of the artifacting and told them how I was able to reproduce the problem. They told me they would do some tests and the computer should be ready in one to two days. Three days passed and I hadn’t received even a phone call from, so I called them they told me there were no problems with my computer. This made no sense to me. I had shown them a picture of what had happened and had told them how to reproduce the problem. They went on to tell me they had exhausted all of their resources, I was wrong and I should come pick up the computer. I prompted them to test the computer a little more, and I repeated how I had produced the problem. They admitted they had only run CPU and GPU benchmark software even though I had told them when the problem emerges.
Later I called them back because they had not called me for a while and they told me I was right, they had reproduced the problem and were going to go ahead with fixing my computer. (They had finally done what I had told them to do in the first place). They ended up replaced my GTX 760 with a new one, and then I picked up my computer and the computer seemed to work for a while.
This whole time I was wondering why they failed on so many times to call me back when they said they would. Richard was the one who was failing to call me.
Next, I bought a new monitor from NCIX, an asus monitor. After using it for only a day I noticed it was having problems, and it was also hurting my eyes. So I called up the store, talked to The store manager, told him of the problems I was having and he told me I could bring the monitor back and I would get a full refund.
When I went to the store to return the monitor I was interrogated by The store manager about what was wrong with the monitor, when I told him what I had found wrong with the monitor he said I was wrong, the monitor was fine, without even checking the monitor. First off, I should not have any questions asked if there is a one month customer satisfaction guarantee return time I should be able to walk into the store say: I’m not satisfied and return the monitor, not be interrogated by The store manager. Furthermore he treated me like I was stupid the whole time he was talking to me, he was talking down to me rolling his eyes, looking away and acting impatient. Then he told me “Maybe you should just get glasses” at the end of our conversation. Why should he have the right to comment on my eyesight? He shouldn’t this was extremely rude and uncalled for!
Furthermore, I was not told there would be a 15% repackaging fee when we were on the phone and I told him that, he asked who I had talked to and I said I had talked to him. He proceeded to tell me that he had brought up the fee, he told that I was wrong, and asked how I could accuse him of forgetting to mention the fee.
A few days after the monitor incident the graphics card they had already replaced had a problem, it was having similar problems to the first graphics card.
So I phoned the Langley store to tell them I was having the same problem with my graphics card, the phone rang for a while, and then I was transferred to their head office in Richmond. They told me there was a large amount of calls going to Langley so they would try and resolve my problem. I told the person what was going wrong with my graphics card, then asked since I’d had the same problem twice with the same graphics card if I paid the difference would they switch me to a new graphics card, the person said “that’s alright, just bring the computer in.”
I then called the Langley store to confirm what the person at headquarters had said. I told the person at NCIX exactly what had happened and asked her the exact same question. She told me exactly what the first person had, that it would be fine.
The next day I went to the store with my brother and my computer and talked to one of the techs and told him what the others had told me(That I could have this one replaced for a new one if I paid the difference because THIS ONE WAS DEFFECTIVE) he told me I was wrong they would not do that, he had never heard of that, he said I was lying, he treated me as thought I was unintelligent, he asked the name of who I had talked to, The whole time he was using a rude tone, even my brother was annoyed and offended that this technician was talking to me in such a manner. His body language was hostile, he was angry at me for repeating what two people from HIS company had told me. Finally he took the computer from me and said he would test it to see if I was right that there was a problem with the computer, not trusting me again, then told me he would replace fit if he found anything.
When I left I called the store to talk to the manager, I got ahold of one of the supervisors of the store, I told him all of the bad service I had received from the store. He told me he would look into the problems I had and would contact the manager of the store and tell him what had happened.
The store manager called me about an hour later and apologized for what he had said to me during the first monitor incidence. He also apologized for what the other people at Langley had said or done but he did not actually list what he was sorry for instead he said he was sorry. Apologizing and not realizing what you are apologizing for does not make sense or show meaning. I talked about how his techs and store workers were horrible at calling people back, they wouldn’t call people back when thy said they would and When he ended the call he promised me either the tech would call me back, or he would call me in an hour once he got back to his store. He failed to call me within an hour, the tech also failed to call me back, an hour before closing I finally called them.
(Every time after this event of calling them out on their horrible behavior I was treated as you again. When I would walk in they would actually say “You again!”, “You’re back again!”, What’s wrong now!” You have to be kidding me” In a rude ill inviting tone.)
Finally I called the store and talked to The store manager, The store manager said he was “just about to call me” (He should have called me hours ago). He also said the techs hadn’t started t work on the computer yet, because they were busy. A day or two went back and I called them again because they hadn’t called me even though they said they would, they said they could not reproduce the problem and the computer was fine. I prompted them to check the computer further and they finally said they had found the problem, they said that the intel on board graphics was enabled, this made no sense because my computer does not use an intel CPU. They finally gave me back the computer and I was able to reproduce the problem so I went back to them with the computer.
After dealing with all of these people and their horrible customer service called NCIX’s Head office in Richmond The first time I called the head office directly to talk to the head customer service representative I received The Customer service person, I asked him to speak to the customer service person and he told me “anything I needed done he was able to do and above the other managers so I wouldn’t have to talk to anyone else in the company in order to get what I needed. I kindly asked if I could talk to his supervisor again, and again finally he told me he would pass my information on to the supervisor. Later, I called again and finally got ahold of the supervisor: The Customer service manager.
I told The Customer service manager about how his company had been treating me, how they’d failed to call me back when they said they would and had disrespected me at every corner. The Customer service manager told me he would call me the next day at about 11am, he guaranteed that he would call me at 11 because I had how his company never called back when they said they would. I waited all day for him to call… he didn’t. 5 minutes before the end of his work day I finally phoned him and asked him why he hadn’t called. He said he was just about to. With 5 minutes left to his work day I don’t believe him he was again going to lay me off.
After we talked for a while he determined we would change the graphics card to a new different one, and everything would be fine. So the techs went ahead and changed the graphics card, tey told me this would be done in a day, it took two, they also told me they would call me, thy didn’t I repeatedly had to call them. Finally I had the new graphics card in y machine, I went home to try out my computer within 5 minutes of the computer turning on it was artifacting. So I called up the store and The Customer service manager they were surprised so I had to bring back my computer to the store where they would trouble shoot. I told them after I did some research that I thought it was the graphics card, they said it wasn’t so for the next month they did trouble shooting, they’d send me home with the computer it wouldn’t work, I ended up going back and forth from the store to my house to figure out it wasn’t working then back to the store 5 times throughout the process. I almost always s had to call them because they wouldn’t call me when they said they would, also they would tell me a time to pick up the computer then I would have to wait an hour for them to actually be ready.
One time the tech was fixing my computer and I was watching him, he took out my cpu cooler and the Aluminum part fell on the ground, the tech and I both saw this. So I sent in an inquiry to The Customer service manager and when The Customer service manager asked the tech he denied the event had ever happened.
Finally, they ended up replacing every part in my computer except the graphics card, wiping my computer clean of all of my files, recreating it, dropping my cpu cooler. Then finally I asked them to change the CPU and the problem stopped the computer started to work fine and I finally got my computer back
Though throughout this process I had to continually pull teeth to get any info about my pc, I was disrespected by the workers, when I walked into the store to pick up my computer, they would say “Oh you again”. Then when I came back with it the other 5 or so times they said the exact same thing.
They wiped my computer which wasn’t even part of the problem… at all.
During the whole computer problem:
I talked to the manager of NCIX about my computer and the problem it was having, he told me to bring them everything I had plugged into my computer thinking they could rule out anything. the next day I brought in my monitor, The store manager promptly grabbed my monitor, touching the screen of my monitor for no good reason, walking to one side of the store, plugging my monitor in and seeing that it worked fine, he then went back to the box where the monitor was and put it back in the box, but proceeded to touch the screen of the monitor, for no good reason. I was annoyed at this because first off I hate smudges on my monitor, second I don’t want him to scratch my monitor. I phoned up The Customer service manager to tell him about what The store manager had done, he denied ever touching the screen, The Customer service manager then said he’d look into the situation further to see if there was any damage to the monitor.
Later he contacted me to tell me there were no smudges or scratches on the monitor and I would receive the monitor in perfect condition, When I got the monitor back I saw smudges and dirt on my monitor, so I took photos of the smudges and dirt and sent them to him, he said that I had caused them and that I should just clean them off. First off if you sent your car in for repair and they returned your car to you with a scratch on the pain or empty food wrappers in the car, wouldn’t you be annoyed, then they tell you: you should clean up their mess. That is completely unacceptable, I’m not their maid, and they should respect my product.
The Customer service manager then proceeded to tell me to use Windex on my screen and paper towel. First windex is not good for an LCD screen, second paper towel can scratch a screen. Why would he tell me to do something that can damage my LCD screen?
Now my computer is acting up again, and I am again having to deal with NCIX to try and get it resolved, I hope this time the process goes well.
I’ve already had a problem contacting them, when you send them an e-mail asking a question they will send a reply that you can’t reply to you have to go to a link so I tried going to the link but the link wouldn’t open so I was unable to respond to them… I think they’re just playing a joke on me now.
One of the workers at NCIX every time I talked to him and asked his opinion he would tell me the most expensive piece of hardware was the only way to go and any other thing was a waste of time. This didn’t make me feel good. It made me feel like I had to spend all of my money, or else what I did get was utter crap. It made me feel worse than him because he was an elitist.
That’s my experience with NCIX.
Additional notes:
You’re probably wondering why I kept going back to them, first I thought they’d be nicer subsequent times, second I have a warranty with them.
Throughout this whole process they talked about RMA’s:
One of the biggest problems I had with going back to the store every time was it costs a lot on gas It’s about a 25 minute drive from where I was to the store.(Langley to Abbotsford 18.6 kilometers * 0.65 gas/km = $60 at least on gas) which should have just been one drive there and back, not to mention I didn’t have my computer for a month, which I use for work.
What is an RMA? Throughout the whole process of getting my computer dealt with they constantly asked: What is your RMA number? So I finally asked one of their workers: What does RMA stand for? He told me I don’t know. I’ll have to find it out… If you don’t know what something is DON’T ASK!
Why can’t I e-mail you guys back if you e-mail me this makes no sense at all! and makes it near impossible to contact you.
Now I have to send in my computer because my windows is corrupted. I’m hoping my customer service will be better than it was before.
I wonder if I should bring up the broken keyboard or if thy will simply say it is my fault… again.
It seems as though their motto should be: The customer is always wrong, even if they have evidence.
Another motto would be: Treat them like a wallet and their computers as people.
I find it funny that in their careers section they say that they need people who have good customer service, if this is so why have I had a horrible time dealing with this company and its people.
I know that the company cannot control whether their products fail or not but they can control who they get their products from and how their customers interact with me. Throughout this whole process I was not even rude to any of the people I dealt with even though they treated me horribly.
The Customer service manager barely cared about how his people had treated me throughout all of my incidences all he care about was my computer. This is the customer service representative, he is supposed to look out for me, not my computer my computer is not a person. My computer does not have feelings so deal with me don’t treat me as a vessel through which you can get money, treat me as a person and actually show some care for my concerns.
Side note: One would think since I had to talk to The Customer service manager so much, He would give me his personal contact o I could reach him directly, but instead he told me I had to go through the whole process every time I wanted to talk to him. The Customer service person repeatedly forgot who I am, I called in to head office probably 12+ times, and almost every time I got ahold of The Customer service person and every time I would ask to talk to The Customer service manager, every time I would say it’s daniel I’ve tried to get ahold of him again, and he would say why do you want to talk to him, I would say I think you know I’ve tried to contact him many times. He would then ask for my contact in for that I had given him the same amount of times he would also ask why I needed to talk to The Customer service manager and why I couldn’t talk to The Customer service person instead. I would think that after some time he would remember who I was and what I wanted.
Recently one of the props on my coolermaster keyboard has broken off so I can no longer stand it up, this makes it more difficult to play games, and type because of how my wrists sit and because I can’t see the keys.
A side note: When I looked inside of my computer after I first got it, I found that the cpu cooler, which was the stock cooler at the time, was held down by a zip tie rather than being latched down by an arm, as it is supposed to be. This makes no sense because it was the stock cooler fitting on the correct motherboard. I didn’t bring this up with NCIX but it left me confused and made me question how the computer was put together.
This is a review of my experiences with NCIX. And their broken technology, bad selection and horrible service.
It all started when I bought my computer, keyboard, mouse, and headset.
For an overview of this review:
1. The disrespected me
a. Used rude tones
b. Demeaning body language
2. Called me a liar on multiple occasions
3. Questioned my intelligence
4. Lied to other people
5. Didn’t follow up with me on almost anything
6. Wouldn’t return calls
7. Damaged and mistreated my property
8. Cost me money
9. Made false promises
10. Had miscommunication of information.
11. And more!
If you wish to read all that happened, Here’s the full story:
NCIX’s horrible customer service:
.
The first problem I had with NCIX was with a Cooler master Keyboard I received from them that had a broken “P” key that would not press down properly the mechanism it uses is broken. Realizing this I went back to the Langley retail store where I had bought it, told them what had happened and asked for a replacement. They asked me if I had broken the keyboard as if I actually had asking me questions like: Did you press the key too hard? What were you doing at the time? They didn’t seem to believe me that the key had come broken. Luckily I had video’d myself unpacking the keyboard because if they had further questioning I could have just brought up the video. Finally after questioning they brought out a replacement keyboard and I went on my merry way.
First 760 broken,
Two months later my first Gigabyte GTX 760 started artifacting, the bottom half of me screen would go away, squares would appear on screen… etc. etc. seeing the problems I looked up what was happening online, asked my tech savvy friends and confirmed my suspicion that my compiler was artifacting. I went back to the Langley location and told them the issue, I also brought pictures of the artifacting and told them how I was able to reproduce the problem. They told me they would do some tests and the computer should be ready in one to two days. Three days passed and I hadn’t received even a phone call from, so I called them they told me there were no problems with my computer. This made no sense to me. I had shown them a picture of what had happened and had told them how to reproduce the problem. They went on to tell me they had exhausted all of their resources, I was wrong and I should come pick up the computer. I prompted them to test the computer a little more, and I repeated how I had produced the problem. They admitted they had only run CPU and GPU benchmark software even though I had told them when the problem emerges.
Later I called them back because they had not called me for a while and they told me I was right, they had reproduced the problem and were going to go ahead with fixing my computer. (They had finally done what I had told them to do in the first place). They ended up replaced my GTX 760 with a new one, and then I picked up my computer and the computer seemed to work for a while.
This whole time I was wondering why they failed on so many times to call me back when they said they would. Richard was the one who was failing to call me.
Next, I bought a new monitor from NCIX, an asus monitor. After using it for only a day I noticed it was having problems, and it was also hurting my eyes. So I called up the store, talked to The store manager, told him of the problems I was having and he told me I could bring the monitor back and I would get a full refund.
When I went to the store to return the monitor I was interrogated by The store manager about what was wrong with the monitor, when I told him what I had found wrong with the monitor he said I was wrong, the monitor was fine, without even checking the monitor. First off, I should not have any questions asked if there is a one month customer satisfaction guarantee return time I should be able to walk into the store say: I’m not satisfied and return the monitor, not be interrogated by The store manager. Furthermore he treated me like I was stupid the whole time he was talking to me, he was talking down to me rolling his eyes, looking away and acting impatient. Then he told me “Maybe you should just get glasses” at the end of our conversation. Why should he have the right to comment on my eyesight? He shouldn’t this was extremely rude and uncalled for!
Furthermore, I was not told there would be a 15% repackaging fee when we were on the phone and I told him that, he asked who I had talked to and I said I had talked to him. He proceeded to tell me that he had brought up the fee, he told that I was wrong, and asked how I could accuse him of forgetting to mention the fee.
A few days after the monitor incident the graphics card they had already replaced had a problem, it was having similar problems to the first graphics card.
So I phoned the Langley store to tell them I was having the same problem with my graphics card, the phone rang for a while, and then I was transferred to their head office in Richmond. They told me there was a large amount of calls going to Langley so they would try and resolve my problem. I told the person what was going wrong with my graphics card, then asked since I’d had the same problem twice with the same graphics card if I paid the difference would they switch me to a new graphics card, the person said “that’s alright, just bring the computer in.”
I then called the Langley store to confirm what the person at headquarters had said. I told the person at NCIX exactly what had happened and asked her the exact same question. She told me exactly what the first person had, that it would be fine.
The next day I went to the store with my brother and my computer and talked to one of the techs and told him what the others had told me(That I could have this one replaced for a new one if I paid the difference because THIS ONE WAS DEFFECTIVE) he told me I was wrong they would not do that, he had never heard of that, he said I was lying, he treated me as thought I was unintelligent, he asked the name of who I had talked to, The whole time he was using a rude tone, even my brother was annoyed and offended that this technician was talking to me in such a manner. His body language was hostile, he was angry at me for repeating what two people from HIS company had told me. Finally he took the computer from me and said he would test it to see if I was right that there was a problem with the computer, not trusting me again, then told me he would replace fit if he found anything.
When I left I called the store to talk to the manager, I got ahold of one of the supervisors of the store, I told him all of the bad service I had received from the store. He told me he would look into the problems I had and would contact the manager of the store and tell him what had happened.
The store manager called me about an hour later and apologized for what he had said to me during the first monitor incidence. He also apologized for what the other people at Langley had said or done but he did not actually list what he was sorry for instead he said he was sorry. Apologizing and not realizing what you are apologizing for does not make sense or show meaning. I talked about how his techs and store workers were horrible at calling people back, they wouldn’t call people back when thy said they would and When he ended the call he promised me either the tech would call me back, or he would call me in an hour once he got back to his store. He failed to call me within an hour, the tech also failed to call me back, an hour before closing I finally called them.
(Every time after this event of calling them out on their horrible behavior I was treated as you again. When I would walk in they would actually say “You again!”, “You’re back again!”, What’s wrong now!” You have to be kidding me” In a rude ill inviting tone.)
Finally I called the store and talked to The store manager, The store manager said he was “just about to call me” (He should have called me hours ago). He also said the techs hadn’t started t work on the computer yet, because they were busy. A day or two went back and I called them again because they hadn’t called me even though they said they would, they said they could not reproduce the problem and the computer was fine. I prompted them to check the computer further and they finally said they had found the problem, they said that the intel on board graphics was enabled, this made no sense because my computer does not use an intel CPU. They finally gave me back the computer and I was able to reproduce the problem so I went back to them with the computer.
After dealing with all of these people and their horrible customer service called NCIX’s Head office in Richmond The first time I called the head office directly to talk to the head customer service representative I received The Customer service person, I asked him to speak to the customer service person and he told me “anything I needed done he was able to do and above the other managers so I wouldn’t have to talk to anyone else in the company in order to get what I needed. I kindly asked if I could talk to his supervisor again, and again finally he told me he would pass my information on to the supervisor. Later, I called again and finally got ahold of the supervisor: The Customer service manager.
I told The Customer service manager about how his company had been treating me, how they’d failed to call me back when they said they would and had disrespected me at every corner. The Customer service manager told me he would call me the next day at about 11am, he guaranteed that he would call me at 11 because I had how his company never called back when they said they would. I waited all day for him to call… he didn’t. 5 minutes before the end of his work day I finally phoned him and asked him why he hadn’t called. He said he was just about to. With 5 minutes left to his work day I don’t believe him he was again going to lay me off.
After we talked for a while he determined we would change the graphics card to a new different one, and everything would be fine. So the techs went ahead and changed the graphics card, tey told me this would be done in a day, it took two, they also told me they would call me, thy didn’t I repeatedly had to call them. Finally I had the new graphics card in y machine, I went home to try out my computer within 5 minutes of the computer turning on it was artifacting. So I called up the store and The Customer service manager they were surprised so I had to bring back my computer to the store where they would trouble shoot. I told them after I did some research that I thought it was the graphics card, they said it wasn’t so for the next month they did trouble shooting, they’d send me home with the computer it wouldn’t work, I ended up going back and forth from the store to my house to figure out it wasn’t working then back to the store 5 times throughout the process. I almost always s had to call them because they wouldn’t call me when they said they would, also they would tell me a time to pick up the computer then I would have to wait an hour for them to actually be ready.
One time the tech was fixing my computer and I was watching him, he took out my cpu cooler and the Aluminum part fell on the ground, the tech and I both saw this. So I sent in an inquiry to The Customer service manager and when The Customer service manager asked the tech he denied the event had ever happened.
Finally, they ended up replacing every part in my computer except the graphics card, wiping my computer clean of all of my files, recreating it, dropping my cpu cooler. Then finally I asked them to change the CPU and the problem stopped the computer started to work fine and I finally got my computer back
Though throughout this process I had to continually pull teeth to get any info about my pc, I was disrespected by the workers, when I walked into the store to pick up my computer, they would say “Oh you again”. Then when I came back with it the other 5 or so times they said the exact same thing.
They wiped my computer which wasn’t even part of the problem… at all.
During the whole computer problem:
I talked to the manager of NCIX about my computer and the problem it was having, he told me to bring them everything I had plugged into my computer thinking they could rule out anything. the next day I brought in my monitor, The store manager promptly grabbed my monitor, touching the screen of my monitor for no good reason, walking to one side of the store, plugging my monitor in and seeing that it worked fine, he then went back to the box where the monitor was and put it back in the box, but proceeded to touch the screen of the monitor, for no good reason. I was annoyed at this because first off I hate smudges on my monitor, second I don’t want him to scratch my monitor. I phoned up The Customer service manager to tell him about what The store manager had done, he denied ever touching the screen, The Customer service manager then said he’d look into the situation further to see if there was any damage to the monitor.
Later he contacted me to tell me there were no smudges or scratches on the monitor and I would receive the monitor in perfect condition, When I got the monitor back I saw smudges and dirt on my monitor, so I took photos of the smudges and dirt and sent them to him, he said that I had caused them and that I should just clean them off. First off if you sent your car in for repair and they returned your car to you with a scratch on the pain or empty food wrappers in the car, wouldn’t you be annoyed, then they tell you: you should clean up their mess. That is completely unacceptable, I’m not their maid, and they should respect my product.
The Customer service manager then proceeded to tell me to use Windex on my screen and paper towel. First windex is not good for an LCD screen, second paper towel can scratch a screen. Why would he tell me to do something that can damage my LCD screen?
Now my computer is acting up again, and I am again having to deal with NCIX to try and get it resolved, I hope this time the process goes well.
I’ve already had a problem contacting them, when you send them an e-mail asking a question they will send a reply that you can’t reply to you have to go to a link so I tried going to the link but the link wouldn’t open so I was unable to respond to them… I think they’re just playing a joke on me now.
One of the workers at NCIX every time I talked to him and asked his opinion he would tell me the most expensive piece of hardware was the only way to go and any other thing was a waste of time. This didn’t make me feel good. It made me feel like I had to spend all of my money, or else what I did get was utter crap. It made me feel worse than him because he was an elitist.
That’s my experience with NCIX.
Additional notes:
You’re probably wondering why I kept going back to them, first I thought they’d be nicer subsequent times, second I have a warranty with them.
Throughout this whole process they talked about RMA’s:
One of the biggest problems I had with going back to the store every time was it costs a lot on gas It’s about a 25 minute drive from where I was to the store.(Langley to Abbotsford 18.6 kilometers * 0.65 gas/km = $60 at least on gas) which should have just been one drive there and back, not to mention I didn’t have my computer for a month, which I use for work.
What is an RMA? Throughout the whole process of getting my computer dealt with they constantly asked: What is your RMA number? So I finally asked one of their workers: What does RMA stand for? He told me I don’t know. I’ll have to find it out… If you don’t know what something is DON’T ASK!
Why can’t I e-mail you guys back if you e-mail me this makes no sense at all! and makes it near impossible to contact you.
Now I have to send in my computer because my windows is corrupted. I’m hoping my customer service will be better than it was before.
I wonder if I should bring up the broken keyboard or if thy will simply say it is my fault… again.
It seems as though their motto should be: The customer is always wrong, even if they have evidence.
Another motto would be: Treat them like a wallet and their computers as people.
I find it funny that in their careers section they say that they need people who have good customer service, if this is so why have I had a horrible time dealing with this company and its people.
I know that the company cannot control whether their products fail or not but they can control who they get their products from and how their customers interact with me. Throughout this whole process I was not even rude to any of the people I dealt with even though they treated me horribly.
The Customer service manager barely cared about how his people had treated me throughout all of my incidences all he care about was my computer. This is the customer service representative, he is supposed to look out for me, not my computer my computer is not a person. My computer does not have feelings so deal with me don’t treat me as a vessel through which you can get money, treat me as a person and actually show some care for my concerns.
Side note: One would think since I had to talk to The Customer service manager so much, He would give me his personal contact o I could reach him directly, but instead he told me I had to go through the whole process every time I wanted to talk to him. The Customer service person repeatedly forgot who I am, I called in to head office probably 12+ times, and almost every time I got ahold of The Customer service person and every time I would ask to talk to The Customer service manager, every time I would say it’s daniel I’ve tried to get ahold of him again, and he would say why do you want to talk to him, I would say I think you know I’ve tried to contact him many times. He would then ask for my contact in for that I had given him the same amount of times he would also ask why I needed to talk to The Customer service manager and why I couldn’t talk to The Customer service person instead. I would think that after some time he would remember who I was and what I wanted.
Recently one of the props on my coolermaster keyboard has broken off so I can no longer stand it up, this makes it more difficult to play games, and type because of how my wrists sit and because I can’t see the keys.
A side note: When I looked inside of my computer after I first got it, I found that the cpu cooler, which was the stock cooler at the time, was held down by a zip tie rather than being latched down by an arm, as it is supposed to be. This makes no sense because it was the stock cooler fitting on the correct motherboard. I didn’t bring this up with NCIX but it left me confused and made me question how the computer was put together.
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