Question RGB Strip problem

Oct 9, 2019
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Howdy, I was wondering if there was anyone that was having difficulties with ASUS AURA and recognizing certain devises.

PC Specs:
Intel i7-6700K
Nvidia GTX 1080ti Founder's edition
Samsung 860 EVO 128 GB SSD
Samsung 970 EVO 500 GB M.2 NVME
G.SKILL TridentZ 16 GB 3200 MHz (which work on my current Aura software)
Asus Maximus VIII Hero Alpha Mobo

So I installed all the recent versions of my BIOS and Aura. However, the my recent purchase, Bitfenix Alchemy 2.0 RGB LED strips aren't recognized by the aura software. I bought them specifically to be compatible for the motherboard and software. They are idle as a flashing blue. The strips are both plugged directly into my rgb header slots on my mobo. I've tried uninstalling and reinstalling the Aura software and the problem still persists. Does anyone have a solution for this?
 

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