ChrisAB

Reputable
Mar 17, 2017
67
7
4,535
1
I have a Synology DS215J NAS that's fitted with a single 3TB WD Red after the second failed on me.

The problem is this, the NAS works flawlessly UNLESS I right click on a zip file on the drive and then it causes explorer to crash out.

I Can click on Zip files elsewhere without an issue but doing so on the NAS causes an explorer crash.

I have done a scan on file system files and it found and repaired errors but the issue persists, anyone have any idea?
 

Ralston18

Titan
Moderator
What are you using to extract the zip files?

Does the following link show the process that you are using and is crashing on you?

https://support.microsoft.com/en-us/windows/zip-and-unzip-files-f6dde0a7-0fec-8294-e1d3-703ed85e7ebc

Are there any error codes associated with the crashes?

Look in Reliability History and Event Viewer.

Try running "sfc /scannow" and "dism" via the Command Prompt. (Noted that you did a scan so you may have already tried "sfc/scannow". No harm in verifying...)

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Fix Windows Update errors via DISM or System Update Readiness tool - Windows Server | Microsoft Docs
 

ChrisAB

Reputable
Mar 17, 2017
67
7
4,535
1
copy the zip to your local drive. does it work? what app is on the menu?
Works fine on local drive and im using 7zip to extract Zip files.

Also ive done all the system file scanner stuff, it found damaged files and repaired but it did nothing to fix my problem.
 

ASK THE COMMUNITY

TRENDING THREADS