Question Riotoro Ghostwriter prism brown light map bugs

[JohnnyAx222]

So i bought this keyboard was on sale is great keyboard feels good has original switches (Cherry MX), but when i try to set custom color for each key it just bugs (see pics)|

https://imgur.com/a/enfGusO

View: https://imgur.com/a/enfGusO

https://imgur.com/a/kwDXe03

View: https://imgur.com/a/kwDXe03

In the documentation included in the zip file it says " Requirements Your keyboard MUST have firmware V2.9 or later. To upgrade your firmware, use this utility. "
But cant find the utility.
Contacted Riotoro and they are giving me bot answers only.
Theres high chance that no one heard of this keyboard on here, but i want to try my luck.

 

[Ralston18]

Where did you purchase the keyboard?

Riotoro's webite:

Did you see the "suite" zip file?

https://www.riotoro.com/support/ghostwriter-prism-rgb-mechanical-gaming-keyboard-4

Utility could be in the zip file.

Do verify that the link matches your keyboard.

 

[JohnnyAx222]

Where did you purchase the keyboard?

Riotoro's webite:

Did you see the "suite" zip file?

https://www.riotoro.com/support/ghostwriter-prism-rgb-mechanical-gaming-keyboard-4

Utility could be in the zip file.

Do verify that the link matches your keyboard.

Yes im seeing the suite in the zip file, after installing utility should be in the folder where the suite is but in my case theres no utility.

 

[Ralston18]

What is the current keyboard firmware version?

 

[JohnnyAx222]

What is the current keyboard firmware version?

Idk, cant tell need that utility to check, their support team just ignore me, they used to include that utility but idk why they removed it.

 

[Ralston18]

Perhaps in an older version of the zip file or perhaps in the zip file for another model of their keyboards.

Also, look in your past backups etc. You may have a copy of the zip file or even the utility somewhere.

Try looking in Device Manager.

Under Keyboards, right click your keyboard and select Properties.

Select the Details tab and then just below that you should see "Property".

Check the listings: e.g., Hardware Ids.

See if you find a listing that matches "V2.9" in format or some similar manner.

 

[SkyNetRising]

Requirements Your keyboard MUST have firmware V2.9 or later. To upgrade your firmware, use this utility. "
But cant find the utility.

Riotoro software suite - most likely is the utility.

 

[JohnnyAx222]

Riotoro software suite - most likely is the utility.

Yea, but theres no update tool in it or firmware info.

Perhaps in an older version of the zip file or perhaps in the zip file for another model of their keyboards.

Also, look in your past backups etc. You may have a copy of the zip file or even the utility somewhere.

Try looking in Device Manager.

Under Keyboards, right click your keyboard and select Properties.

Select the Details tab and then just below that you should see "Property".

Check the listings: e.g., Hardware Ids.

See if you find a listing that matches "V2.9" in format or some similar manner.

Their download page sucks, also in device manager i see it as HID Keyboard device, theres no driver on their page or tru windows update, so in hardware ids tab theres nothing interesting.

 

[Ralston18]

After some additional googling around for reviews etc. regarding the keyboard it appears that there may be good reason for the keyboard being "on sale".

Support is often dropped for products being discontinued (for whatever reasons) especially if there are issues.

Are you willing to forego the RGB options in favor of the "good feel".

If not, are you able to return the keyboard?

 

[JohnnyAx222]

After some additional googling around for reviews etc. regarding the keyboard it appears that there may be good reason for the keyboard being "on sale".

Support is often dropped for products being discontinued (for whatever reasons) especially if there are issues.

Are you willing to forego the RGB options in favor of the "good feel".

If not, are you able to return the keyboard?

Nah, i dont mind, i dont like rgb that much, i just wanted to try that just for fun nothing else.I knew that their software is developed by 12y olds.