ROG Maximus VIII Impact - Error Code 62

[jasperhuang]

Not the first computer I've built, but the first where I've run into this issue. Hitting power has the motherboard cycle through some q-codes before stopping on 62, per the manual it's 'installation of PCH runtime services,' but I'm not sure what that means.

Computer fails to boot, nothing shows up on screen 🙁 upsetting as I was very much looking forward to running this machine!

I've tried the below -
- Removing GPU and plugging monitor into the onboard HDMI, no dice
- Trying one stick of RAM at a time in each slot, switching slots for both sticks of RAM, no dice
- Flashed the CMOS with and without the GPU, no dice.

Thinking it could be a faulty motherboard but don't even understand what q-code 62 is trying to tell me... any help / advice / guidance would be appreciated! Let me know if any other details I can provde.

Here's the parts list -

• 
  Case: NZXT Manta
  Motherboard: ASUS ROG Maximus VIII Impact (M-ITX)
  Processor: Intel i7-7700k
  CPU Cooler: Corsair H115i
  HDD: Samsung SSD 1TB
  RAM: Corsair Vengeance LED 32GB (2x16GB) - DDR4 - 3200MHz
  GPU: ASUS ROG nVidia GTX 1080 STRIX
  PSU: Corsair AX860

 

[alexoiu]

Most probably the board needs a BIOS update to support the 7700k.
Try using the Flashback.

 

[jasperhuang]

Most probably the board needs a BIOS update to support the 7700k.
Try using the Flashback.

Thanks so much.. that was it. I wasn't aware that the specific motherboard wasn't compatible with the Kaby Lake CPUs untill the most recent (3101) ASUS BIOS release.

The more you know!

Appreciate the quick response.

 

[alexoiu]

You're welcome. Glad it helped.

 

[AlectoC]

Hi

I have the same problem with my cpu and motherboard but if your pc does show any display on start up how do you upgrade your bios?

Struggling with code 62 for 4 hours now.

Thank you in advance

 

[alexoiu]

What motherboard using?

 

[AlectoC]

maximus hero alpha 8

 

[alexoiu]

Flashback available. Have you tried using it? If not sure how to, post back.

 

[AlectoC]

Hi

I have a i7 7700k with maximus hero alpha board but every time i get no display on screen and error 62 did flash the bios too 3201 but no success same error.

Also the vga white led on the motherboard stays on after you start the pc up.

Dont know what to do more.

I am sure bios did upgrade since it flashed and ran from usb but no why to proof since i can not access anything not even bios on startup,

I flashed it already or i think i did .
all the signs did what the rog website stated usb was plugged in bios flashed blue and so forth because some forums said that k7700 kaby lake need latest bios on maximus alpha hero 8

maximus hero 8 alpha
i7 kaby lake k7700 cpu
1070 asus strix gra[hics card.
2 8gig g skill 3200 memory modules
samsang evo 850 ssd
corsair 860i power supply

please help really desperate and struggled whole day building up rig just for error 62

 

[alexoiu]

Hi,
Download the latest BIOS version from https://www.asus.com/Motherboards/ROG-MAXIMUS-VIII-HERO-ALPHA/HelpDesk_Download/
Unzip and rename the MAXIMUS-VIII-HERO-ALPHA-ASUS-3201.CAP to M8HA.CAP
Save the renamed file to a FAT32 formatted USB drive.
Connect the drive to the designated back port
http://dlcdnet.asus.com/pub/ASUS/mb/LGA1151/MAXIMUS_VIII_HERO_ALPHA/E11194_MAXIMUS_VIII_HERO_ALPHA_UM_V2_WEB.pdf?_ga=1.245360517.1848536009.1480360572
page 2-13
Don't start the board, just make sure that the power supply is connected to the motherboard and on.
Press the Flashback button for 3 seconds.
Wait until the process ended.