Question Rog Maximus XII & 10900KF - no bluetooth?

[brianz]

I am running my own recently built Intel 10900 KF on an Asus Rog Maximus XII, which per their website specs says will be bluetooth 5.1 enabled, in Windows 10 build 19041 or later, which I am running. Yet I cannot turn on bluetooth to enable it, much less connect my new wireless controller. By all appearances, I have no bluetooth.

Am I missing something, or does anybody know what's going on?

Thanks!
Brian

 

[egda23]

I am running my own recently built Intel 10900 KF on an Asus Rog Maximus XII, which per their website specs says will be bluetooth 5.1 enabled, in Windows 10 build 19041 or later, which I am running. Yet I cannot turn on bluetooth to enable it, much less connect my new wireless controller. By all appearances, I have no bluetooth.

Am I missing something, or does anybody know what's going on?

Thanks!
Brian

Do you see it in device manager ?
Did you download the driver from your motherboard's support page ? There are several updates for the Bluetooth driver, it seems, on the Asus support page

 

[brianz]

Device manager doesn't show Bluetooth. I have tried to install this driver and rebooted:

Version 21.110.0.3
2020/08/18 10.73 MBytes
Intel Bluetooth Driver(AX201) V21.110.0.3 For Windows 10 64-bit.
DOWNLOAD

It runs some invisible batch for a second, doesn't appear to install anything. Reboot shows no bluetooth, nothing.

 

[egda23]

Device manager doesn't show Bluetooth. I have tried to install this driver and rebooted:

Version 21.110.0.3
2020/08/18 10.73 MBytes
Intel Bluetooth Driver(AX201) V21.110.0.3 For Windows 10 64-bit.
DOWNLOAD

It runs some invisible batch for a second, doesn't appear to install anything. Reboot shows no bluetooth, nothing.

From the Microsoft support page, there are 2 options that you can try:
1) Run the Hardware and Devices Troubleshooter.
On Cortana's search box, type, "Troubleshooting" > left-click on the result > Hardware and Sound > open Hardware and Devices and follow the on-screen instructions.

2) Restart Bluetooth Support Service.

Press the Windows key + R, then type "services.msc". Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic.

Once done, please restart your computer and see if Bluetooth is functioning.

 

[Big Louie]

ASUS Z490 boards are coming with dead bluetooth and ethernet ports. It's a known issue. Does your ethernet work?

 

[egda23]

ASUS Z490 boards are coming with dead bluetooth and ethernet ports. It's a known issue. Does your ethernet work?

Known by who ? Do you have a reference to cite ? It would be interesting for everybody.

 

[brianz]

Troubleshooting tells me that I have no bluetooth capability. Services shows the "bluetooth support service" running.

I am beginning to think Big Louie's comment is accurate. This mobo with bluetooth just... doesn't have bluetooth.

Guess I'll get a dongle like a chump... thanks all

 

[bwana]

I had the same problem with a MaximusHeroXIIWiFi. In Device manager, there is no hint as to which device is ACTUALLY the bluetooth chip. There was on device with a yellow triangle on it whose hardware ID is 8087&PID_0026. Update the driver for that device and point it to the folder where the BT driver is. If you want to have a troublefree ASUS experience, DO NOT USE THEIR DRIVERS!
Go to the ASUS forums here

Z370 / Z390

rog.asus.com

download the drivers by MokiChu. He repackages the drivers from the manufacturers and THEY WORK. Just read how many people thank him.