Question ROG STRIX X570-E - System crashes with 3600mhz RAM DOCP enabled

Aug 4, 2020
2
0
10
0
###Troubleshooting Help:

What is your parts list? Consider formatting your parts list.

PCPartPicker Part List

Type|Item|Price
:----|:----|:----
CPU | AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor | $279.99 @ Amazon
CPU Cooler | Cooler Master Hyper 212 RGB Black Edition 57.3 CFM CPU Cooler | $44.00 @ B&H
Motherboard | Asus ROG Strix X570-E Gaming ATX AM4 Motherboard | $299.99 @ Newegg
Memory | Corsair Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3600 CL18 Memory | $97.99 @ Amazon
Storage | ADATA XPG SX8200 Pro 1 TB M.2-2280 NVME Solid State Drive | $139.99 @ Adorama
Video Card | Asus GeForce RTX 2080 SUPER 8 GB STRIX GAMING Advanced Video Card | $1229.97 @ Amazon
Case | Cooler Master MasterBox MB520 RGB ATX Mid Tower Case | $98.98 @ Newegg
Power Supply | Thermaltake Toughpower GOLD 750 W 80+ Gold Certified Semi-modular ATX Power Supply | $102.59 @ Amazon
Monitor | Dell S2417DG 23.8" 2560x1440 165 Hz Monitor | $389.00 @ Amazon
| Prices include shipping, taxes, rebates, and discounts |
| Total | $2682.50
| Generated by PCPartPicker 2020-08-04 15:56 EDT-0400 |

Describe your problem. List any error messages and symptoms. Be descriptive.

I completed my build, and successfuly installed windows in my m.2 drive, leaving all settings in the BIOS default. (RAM @ 2133 Mhz).

After being on windows successfully, I reboot and access the BIOS, and enable DOCP so the RAM runs at its rated speed. But after doing this the PC won't boot at all, it gets stuck in what looks like a loop of rebooting, and can't access BIOS either (White VGA LED on MOBO is on, and Q-Code displayed is 63).

After turning the PSU off for a bit and rebooting I can get into BIOS again, and restore default values, RAM back at 2133, and now I can get into windows again.

List anything you've done in attempt to diagnose or fix the problem.

I've made sure my RAM in slot 2 and 4, counting from the CPU and out (as instructed by the Mobo's manual). I'm unsure of updating the BIOS as I've heard it can cause more trouble too.

I'm at BIOS 1408 (April 2020), one previous from the latest (released July 2020).

I've also tried incrementing the speed and adding timings manually, by smallest increment, seems system stops being stable past 2800 Mhz. Unsure how to try the voltages, I've just left it on auto or the 1.35v that DOCP profile suggests.

Post relevant photos of build/parts here.

My part number for RAM is CMW16GX4M2D3600C18. I'm also aware of this discussion. I think this should not be an issue. However my Kit is not on the Mobos QVL, only the Z kit is.

Here is a photo of my build.

Any help will be much appreciated. I would just like to be able to run my RAM at its rated speed... I'm new to overclocking and am not sure how to proceed/tinker to get it work.
 
Aug 4, 2020
2
0
10
0
###Troubleshooting Help:

What is your parts list? Consider formatting your parts list.

PCPartPicker Part List

Type|Item|Price
:----|:----|:----
CPU | AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor | $279.99 @ Amazon
CPU Cooler | Cooler Master Hyper 212 RGB Black Edition 57.3 CFM CPU Cooler | $44.00 @ B&H
Motherboard | Asus ROG Strix X570-E Gaming ATX AM4 Motherboard | $299.99 @ Newegg
Memory | Corsair Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3600 CL18 Memory | $97.99 @ Amazon
Storage | ADATA XPG SX8200 Pro 1 TB M.2-2280 NVME Solid State Drive | $139.99 @ Adorama
Video Card | Asus GeForce RTX 2080 SUPER 8 GB STRIX GAMING Advanced Video Card | $1229.97 @ Amazon
Case | Cooler Master MasterBox MB520 RGB ATX Mid Tower Case | $98.98 @ Newegg
Power Supply | Thermaltake Toughpower GOLD 750 W 80+ Gold Certified Semi-modular ATX Power Supply | $102.59 @ Amazon
Monitor | Dell S2417DG 23.8" 2560x1440 165 Hz Monitor | $389.00 @ Amazon
| Prices include shipping, taxes, rebates, and discounts |
| Total | $2682.50
| Generated by PCPartPicker 2020-08-04 15:56 EDT-0400 |

Describe your problem. List any error messages and symptoms. Be descriptive.

I completed my build, and successfuly installed windows in my m.2 drive, leaving all settings in the BIOS default. (RAM @ 2133 Mhz).

After being on windows successfully, I reboot and access the BIOS, and enable DOCP so the RAM runs at its rated speed. But after doing this the PC won't boot at all, it gets stuck in what looks like a loop of rebooting, and can't access BIOS either (White VGA LED on MOBO is on, and Q-Code displayed is 63).

After turning the PSU off for a bit and rebooting I can get into BIOS again, and restore default values, RAM back at 2133, and now I can get into windows again.

List anything you've done in attempt to diagnose or fix the problem.

I've made sure my RAM in slot 2 and 4, counting from the CPU and out (as instructed by the Mobo's manual). I'm unsure of updating the BIOS as I've heard it can cause more trouble too.

I'm at BIOS 1408 (April 2020), one previous from the latest (released July 2020).

I've also tried incrementing the speed and adding timings manually, by smallest increment, seems system stops being stable past 2800 Mhz. Unsure how to try the voltages, I've just left it on auto or the 1.35v that DOCP profile suggests.

Post relevant photos of build/parts here.

My part number for RAM is CMW16GX4M2D3600C18. I'm also aware of this discussion. I think this should not be an issue. However my Kit is not on the Mobos QVL, only the Z kit is.

Here is a photo of my build.

Any help will be much appreciated. I would just like to be able to run my RAM at its rated speed... I'm new to overclocking and am not sure how to proceed/tinker to get it work.
 

alexbirdie

Proper
Feb 20, 2020
203
39
140
6
Try following ( with DOCP enabled):

1.set dram-voltage to 1.4
2.set SOC-voltage to 1.1
3. set infinity-fabric-speed manually to 1800 ( should be done automatically by BIOS, but only to be sure)

if OK, --> :)

if nOK---> try other RAM-sticks
 

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