Router or ISP

[Ikonos86]

So for the last couple years we have had Internet issues. We have Time Warner cable and we pay for 15 Mbps and since I have recently started keeping track of my Internet speeds we have had 3 Mbps or less for the last week about 98% of the time. We have had people come out and look at her set up like three times and have replaced our router twice. We have had them tell us that our router was in the wrong spot and getting interference and also that the problem is out on the line outside our house. On occasion we will get around 9 to 15 Mbps but not very often, however, last two days we have been commonly getting 0.5 Mbps or less. I have also gone in my residential Gateway menus and have changed the wireless channel from 1, 6, and 11. And I have also rebooted my router multiple times and after I do both of these things I will get 12 to 17 Mbps for some time under five minutes. I have a two-part question. Is it my service provider or is it my router?

 

[bill001g]

First is to test with a wired connection. Wireless is way random. If it has issue on a wired connection try connecting directly to the modem if you have a separate modem/router.

The next step is to look at the signal levels in the modem. You can find good explanations of what these value should be if you search for cable modem and DB levels.

Generally issues with cable (especially since you replaced the modem/router) is with the cabling in your house. If at all possible connect the modem to the very first splitter where the cable comes into the house...at least try to test it there even if you can't leave it.

You want to make sure all the connections are clean and dry with no corrosion. You should check the splitters that they are rated for data but that is not as much a issue as it was years ago.

Once you get to that point you can be pretty sure it is the providers issue.