Router Resets Itself During Games

[zincelemental]

I am having an issue where my router will restart itself seemingly at random. It happens very commonly when playing online games like League of Legends and Overwatch, but it will periodically happen during other activity such as streaming videos as well. All of the router's lights shut off except for the power light, while the modem's lights stay on entirely except for the one that indicates it's connected to the router, which suggest's that it's the router's problem. The router will come back online after a few minutes, but once it fails once it will often fail several more times over the next hour.

I have tried multiple new routers and modems, I have tried ethernet and wifi, I have changed outlets for my router and modem, I have called my ISP repeatedly who insisted there was no problem with my signal from their end, I have disabled ipv6, I have confirmed UPnP is enabled, I have opened ports specifically for League of Legends and Overwatch, and I have done a clean reinstall of windows on my computer, none of which solved the problem.

Does anyone have any other suggestions for possible causes? The issue started happening in the past couple weeks with no apparent changes that may have caused it. Thanks so much!

 

[marksavio]

its better if you list down the routers model names you used so far. this usually happens when firmware cannot handle high-bandwidth or multiple p2p connections like torrents that it crashes. you should have showed your ISP the crash logs in your routers so they will understand your situation better. the usual fix is updating the firmware of your router or buy any model from a popular brand like buffalo/netgear/linksys built after 2016.

 

[zincelemental]

its better if you list down the routers model names you used so far. this usually happens when firmware cannot handle high-bandwidth or multiple p2p connections like torrents that it crashes. you should have showed your ISP the crash logs in your routers so they will understand your situation better. the usual fix is updating the firmware of your router or buy any model from a popular brand like buffalo/netgear/linksys built after 2016.

I have had the same problem with a Netgear AC1200 and two different Sagemcom Fast 5260s. I've made sure to update firmware on all of them. Since the problem has repeated in exactly the same way with each router, I assume it isn't anything specific to the model.

Where can I find permanent crash logs from my router? The Sagemcom router at least only seems to have a log that lasts a couple of minutes, and I don't seem to see much on that.

 

[marksavio]

here are some general instructions on how to view your logs
https://www.techwalla.com/articles/best-wireless-gaming-headsets-of-2016

the cause could also be your LAN\Wireless adapter in your PC. you can try going to your motherboards support site and download and reinstall the chipset driver first. then your LAN\wireless drivers. restart.

 

[zincelemental]

here are some general instructions on how to view your logs
https://www.techwalla.com/articles/best-wireless-gaming-headsets-of-2016

the cause could also be your LAN\Wireless adapter in your PC. you can try going to your motherboards support site and download and reinstall the chipset driver first. then your LAN\wireless drivers. restart.

Did you link the wrong article about viewing logs?

I will give the LAN/wireless drivers a try. Thanks

 

[marksavio]

rofl my bad
https://www.techwalla.com/articles/how-to-check-a-routers-log