Router Traffic Breaking Down

evoges

Reputable
Feb 25, 2015
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I have a smallish router installed in my office, and there are on average about 7 users connecting to it via Wi-Fi.
Every now and then, the connection break for one or two of us ... and when it's my turn, I usually try to ping the router and get this type of response:

C:\Users\User>ping 10.0.0.2 /t

Pinging 10.0.0.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 10.0.0.2: bytes=32 time=659ms TTL=64
Reply from 10.0.0.2: bytes=32 time=815ms TTL=64
Reply from 10.0.0.2: bytes=32 time=1100ms TTL=64
Reply from 10.0.0.2: bytes=32 time=1091ms TTL=64
Reply from 10.0.0.2: bytes=32 time=1139ms TTL=64
Request timed out.
Reply from 10.0.0.2: bytes=32 time=2733ms TTL=64
Reply from 10.0.0.2: bytes=32 time=2510ms TTL=64
Reply from 10.0.0.2: bytes=32 time=2153ms TTL=64
Reply from 10.0.0.2: bytes=32 time=2560ms TTL=64
Reply from 10.0.0.2: bytes=32 time=1736ms TTL=64
Reply from 10.0.0.2: bytes=32 time=5ms TTL=64
Reply from 10.0.0.2: bytes=32 time=1ms TTL=64
Reply from 10.0.0.2: bytes=32 time=2ms TTL=64
Reply from 10.0.0.2: bytes=32 time=529ms TTL=64
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 10.0.0.2: bytes=32 time=18ms TTL=64
Reply from 10.0.0.2: bytes=32 time=358ms TTL=64
Reply from 10.0.0.2: bytes=32 time=570ms TTL=64
Reply from 10.0.0.2: bytes=32 time=853ms TTL=64
Reply from 10.0.0.2: bytes=32 time=4ms TTL=64
Reply from 10.0.0.2: bytes=32 time=1784ms TTL=64
Reply from 10.0.0.2: bytes=32 time=712ms TTL=64

Ping statistics for 10.0.0.2:
Packets: Sent = 29, Received = 21, Lost = 8 (27% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2733ms, Average = 1015ms


Now, I am not very clued up with networking - I need to figure out whether the router is suffering due to heavy load by some users, or whether the router is just suffering because it is poor quality, or whether it could be something else (like my PC's own networking) causing the issue.

Please help me troubleshoot ...
 
Solution
Try connecting to the router via a wired connection and see if it does the same thing. If it does it on wired also then there is something wrong with the router or you have some huge amount of traffic.

If this only happens on wireless then it is likely you have someone else on the same channel as you nearby causing interference. You will get issue with multiple users sharing wireless but it will never be that bad.

Try to change the wireless channel. 1,6,11 are the common ones to try on the 2.4g band. You also should try to set the 20/40mhz to 20mhz only. Sometime this is called wide/narrow channels. When you set it to 40mhz you are actually using 2 blocks of channels which greatly increases your chance of interference.
Try connecting to the router via a wired connection and see if it does the same thing. If it does it on wired also then there is something wrong with the router or you have some huge amount of traffic.

If this only happens on wireless then it is likely you have someone else on the same channel as you nearby causing interference. You will get issue with multiple users sharing wireless but it will never be that bad.

Try to change the wireless channel. 1,6,11 are the common ones to try on the 2.4g band. You also should try to set the 20/40mhz to 20mhz only. Sometime this is called wide/narrow channels. When you set it to 40mhz you are actually using 2 blocks of channels which greatly increases your chance of interference.
 
Solution