[SOLVED] [RTX 2060]Pc restarts while gaming

[Speedster_X]

Hello!

I bought a GIGABYTE RTX 2060 WINDFORCE OC 6G a few weeks ago and from the first day i got random PC restarts while gaming.It happens with 2 specific games only for now(Fallout 76,Division).Every other game runs fine.
I don t get a BSOD just PC restarts,even after changing Windows settings.Also i can t find any Minidump file or Event Viewer errors.

Here is what i have tried so far.

-Run Prime95 for 4 hours
-Run Furmark for an hour
-Run Unigine Valley and Heaven at the same time.
-Run prime95 and Furmark at the same time for 30'.
-Run Memtest for 4 hours.
-Monitored +5v,3VCC and +12V.
-Newer/older Nvidia drivers.
-A new clean windows installation.
-Reseated the card and reconnected the cable.

System is very stable and passed every test.Temps are normal and HwInfo shows everything was fine just before pc restarts.
I had a EVGA GTX 970 FTW ACX 2.0 before this so i believe my PSU can handle it.
RMA or not?

My specs:

Motherboard: ASRock Z170 Pro4 (latest bios)
CPU: i5 6600K (stock speed)
GPU:GIGABYTE RTX 2060 WINDFORCE OC 6G
RAM:2 x 4GB DDR4 Gskill F4-3000-C15D
PSU: Corsair VX550W
OS:Windows 10 Pro,Version 1809

 

[Dark Lord of Tech]

Corsair VX550W...Might be starting to show it's age ...They were released about a decade ago.

 

[Speedster_X]

I agree but it handled the GTX 970 FTW ACX 2.0 without any problems.And it s even more demanding.

 

[rcald2000]

My guess is that your PSU is the culprit. Not because a 550 watt power supply is insufficient for a RTX 2060, or GTX 970 for that matter. Sometimes power supplies simply start failing, without consuming wattage anywhere near it's max.

example
I have a family member whose computer had one day begun restarting ten minutes after each power-up. If you view the specs below, you'll notice that the three year old power supply was a tier one unit with available 850 wattage. The CPU and GPU had respective TDPs of 54 and 120 watts. That means that their combined 174 watts only consumed approximately 20% of the 850 watt PSU, yet the system was still rebooting. I swapped in another PSU, SeaSonic M12II 520, and everything was fine again; the reboots stopped. Then I sent in the EVGA model for RMA, and it was replaced with a brand new factory sealed unit. I swapped it in, and it worked without issue.

specs
Pentium G4560 / 16 GB DDR4 RAM / 500 GB NVMe SSD / GTX 1060 6 GB / EVGA P2 850

I'm not absolutely certain, but if I were in your situation, I would replace the power supply.

 

[Speedster_X]

I know exactly what you mean.PSU was my first thought too.But after i run simultaneously prime95 and furmark without any problems,i had my doubts.
Also the fact that the problems started when i run a game for the first time with the new card on,didn t help.

 

[rcald2000]

It's so interesting that you say that. The problem I mentioned only happened after I upgraded the GPU from a 1050 Ti to a 1060 6 GB. The GPU TDP went from 75 to 120 watts. I cannot explain it; why that minor change was the tipping point for that PSU. I wish EVGA would have provided me with a report of what specifically went wrong with the RMA'd power supply, as I was really very curious to know.

If I were in your situation, and didn't have a PSU that I could borrow from someone, I suppose I would consider purchasing one from Amazon or some place with a no-hassle return policy. I "think" they wouldn't charge a restocking fee, although that might depend on your reason for returning it; I don't recall. It's rough when these problems develop, so you certainly have my sympathy.

Addendum: Although I stick by my original conclusion, I do know of one instance, when a friend's computer "randomly" rebooted. Neither swapping out the PSU nor freshly installing Windows 10 multiple times resolved their issue. Turns out their storage was the culprit. I presume it was a physical corruption. But in their situation, the reboots were completely random, and didn't happen with only specific games. That one distinction makes me think it's the PSU in your case. Perhaps those two games cause very specific wattage demands at a particular point in the game-play? This is all conjecture, on my part.

 

[Speedster_X]

Wattage demands are similar to other games.So is GPU Memory usage.

Unfortunately finding a PSU to try isn t an option.

Trying a different HDD is a good idea.Thanks!
I ll keep you posted.

 

[Speedster_X]

Ok i can confirm it s not a HDD problem.

 

[Speedster_X]

Update:No pc restarts for 2 days now. Probably it has nothing to do with the problem but i increased page file to 20GB from 10gb.

 

[rcald2000]

Have you swapped the PSU yet? Or you just waiting to see if problem happens again?

 

[Speedster_X]

Just waiting for now.

 

[kingspawn]

I have the same problem . RTX 2060 OC gaming .
I have tried on 2 different sets with 2 different PSUs and the same problem. Random restarts.
It was fuctioning for 3-4 days without any problem and then it did not power up and after some tries it powers up but with random restarts.

a) Motherboard Supermicro X11DPL-I
Dual XEON platinum 8160
RAM : 64GB DDR4 2666 ECC CRUCIAL
PSU : Monolith 1200W

b) Intel XEON x79 motherboard
Intel Xeon e5-2620 v3
RAM : 8GB Kingston
PSU : Seasonic Focus 650W

I tried to switch to different power cables, swapped PSUs, tried those on other systems with no problem whatsoever, swapped CMOS batteries, differrent PCI - e cables
GPU and CPU Temperature goes max up to 65 C on full load. Latest drivers and CUDA installed. Problem persists!

 

[Speedster_X]

Better late than never.
It was the PSU.

 

[rcald2000]

Speedster_X Thanks for letting us know. Happy gaming.