Rubberbanding, lower download speed for no reason

[Dwarf Midget]

For the past couple of months I have felt a noticeable change in the previously fast and snappy internet I used to use. When playing games such as Counter-Strike: Global Offensive and Chivalry: Medieval Warfare, all players will stop moving and Skype calls will cut out for around 2-3 seconds. Once this passes I am pinged back in-game and Skype voices resume. In addition to this, my download speed has decreased drastically from 80mbps to a low 30mbps. I am using BT Infinity and have considered ringing their tech support, but wanted to make sure I had done a run-through of all basic troubleshooting techniques. I have also done speed tests on other computers which had similar results.

 

[DeathRabit]

When you encounter problems in CMD type ping www.google.com and Enter to check connection quality *You can use any other site to check ping

If you will seen high ping or packages losses you have connection problems

 

[Dwarf Midget]

When you encounter problems in CMD type ping www.google.com and Enter to check connection quality *You can use any other site to check ping

If you will seen high ping or packages losses you have connection problems

While I'm grateful for your answer, this is unneeded information. Obviously if I make a post about having connection problems I already know I have them. I did the test and received around 28ms on average. The ping isn't the problem, it's the download speed. I'm looking for a solution or some advice, not a way to check my ping.

 

[ahnilated]

Run this speed test:

https://www.battleforthenet.com/internethealthtest/

 

[Dwarf Midget]

This is the result when trying to use this Speed Test.

 

[dudio]

First step is to reset the modem and the router.
If it's fixed, congratulations !
Second step is to bypass your wireless connection if that's what you use,
and use a direct wired connection to the modem to rule out some causes.
If it's fine connected directly then your issue lies in all the related wireless crap.
Reset the router? ... upgrade the routers firmware? ... Reinstall the wireless receiver?
... Update wireless receiver's drivers?

If a direct connection doesn't resolve the issue, then you likely have an issue with
either your PC or you ISP.
First thing to do on your PC is to clean it of any STD's it may have.
I highly recommend MalwareBytes and AdwCleaner (both free). Even if this
is not the problem, it is always good to do.
Secondly, you can do some tests of your own to determine if the cause now
lies in the hands of your ISP.
Doing a ping to a website as suggested is a good start. Do multiple ping tests
like that since you don't always have a problem. Depending on your proximity
to that location, you should be well below 100 ms, and more likely seeing pings
of 30-60 ms.
If you see a problem in pings, you should really do a "tracert" prompt thru
the CMD box to that same site (tracert www.google.com) and see each step/hop
you take to get there, and where exactly the problem begins. Normally, if your
ping goes to snot within the first few hops, it is likely your ISP. Call them and they
can run some diagnostics. If it gets nasty in the latter part of the trip, the issue is
with the routing your ISP uses to get to those locations, which they may or may not
do anything about.

 

[Dwarf Midget]

First step is to reset the modem and the router.
If it's fixed, congratulations !
Second step is to bypass your wireless connection if that's what you use,
and use a direct wired connection to the modem to rule out some causes.
If it's fine connected directly then your issue lies in all the related wireless crap.
Reset the router? ... upgrade the routers firmware? ... Reinstall the wireless receiver?
... Update wireless receiver's drivers?

If a direct connection doesn't resolve the issue, then you likely have an issue with
either your PC or you ISP.
First thing to do on your PC is to clean it of any STD's it may have.
I highly recommend MalwareBytes and AdwCleaner (both free). Even if this
is not the problem, it is always good to do.
Secondly, you can do some tests of your own to determine if the cause now
lies in the hands of your ISP.
Doing a ping to a website as suggested is a good start. Do multiple ping tests
like that since you don't always have a problem. Depending on your proximity
to that location, you should be well below 100 ms, and more likely seeing pings
of 30-60 ms.
If you see a problem in pings, you should really do a "tracert" prompt thru
the CMD box to that same site (tracert www.google.com) and see each step/hop
you take to get there, and where exactly the problem begins. Normally, if your
ping goes to snot within the first few hops, it is likely your ISP. Call them and they
can run some diagnostics. If it gets nasty in the latter part of the trip, the issue is
with the routing your ISP uses to get to those locations, which they may or may not
do anything about.

Thanks for the detailed answer. I previously used a wireless dongle to connect to my router, however I have recently changed to a power cable which connects to the router wirelessy, and is plugged into the PC via an ethernet cable. I also tried using an ethernet cable plugged directly into the router but was still having problems. I have reset the router countless times which yielded no change. I have both AVG free and malwarebytes and have performed copious scans recently which found some infected files, but removing them had no effect.

 

[dudio]

" I also tried using an ethernet cable plugged directly into the router "

By router, do you mean modem? Is it an All-in-One unit?

 

[ahnilated]

The link I posted works fine, you are typing in .org and it is .com

You can also go to www.speedtest.net

 

[dudio]

He already knows he has a speed issue.
Trying to figure out why