[SOLVED] RX 570 Crashing

[efan]

Last night I updated my drivers on my RX 570. Right after, my games started crashing. Either I'd get a graphics timeout message, or my PC would just completely restart on it's own. I checked AMD software and I realized I accidentally updated to the optional driver, so I downloaded the recommended one. I thought this would fix the issue, since I'd done this in the past and it would fix all issues, but my games continued to crash. I figured I'd go back to the previous driver I was on before I updated, which I believe was 21.4.1, but I continued to see crashes. Today I decided to do some more research and I tried downloading the latest recommended driver and doing a factory reset on AMD software. Still, crashes in any game I played. So I went deeper and downloaded DDU, downloaded the latest recommended driver, did a factory reset, and kept my graphics mode on standard since I watched a video stating that could be an issue. I hopped on Rocket League and Battlefield 5, and everything seemed to be working fine for maybe an hour or so, but while I was playing Splitgate my game crashed again. I'm honestly so lost right now and I'm not sure what else I can try.

The crashes have happened on Black Ops 3 (consistent screen freezes if not a crash), Battlefield 5 and Splitgate. Rocket League was the only game that didn't crash or have any problems.

I should mention that I upgraded my ram yesterday afternoon, but I wasn't experiencing any issues between switching the RAM and updating the graphics driver. The crashes started almost immediately after updating drivers.

Specs: Ryzen 3 3100
32GB corsair vengeance rgb 3200mhz 2x16
Asus a320M motherboard
XFX RX 570 4GB
Not sure of the exact power supply, but it's at least 500W

If anyone else has experienced these issues and can help me fix them I'd greatly appreciate it.

 

[Deleted member 2731765]

Not sure of the exact power supply, but it's at least 500W

To narrow down the issue, we do need the exact make and Model number of this 500 Watts PSU. This is also important for any troubleshooting, though I'm not saying the PSU is the culprit here.

So like you mentioned it seems that the GPU and the system started crashing AFTER you upgraded your system RAM ? Could be some incompatibility with your rig as well, but what about the GPU drivers ? Have you updated the GPU drivers before as well ?

How old is the GPU, and how long have you been using it for Gaming ? Any signs of overheating on the GPU and CPU ? What's the TEMP value when the crashes occur ?

 

[efan]

To narrow down the issue, we do need the exact make and Model number of this 500 Watts PSU. This is also important for any troubleshooting, though I'm not saying the PSU is the culprit here.

So like you mentioned it seems that the GPU and the system started crashing AFTER you upgraded your system RAM ? Could be some incompatibility with your rig as well, but what about the GPU drivers ? Have you updated the GPU drivers before as well ?

How old is the GPU, and how long have you been using it for Gaming ? Any signs of overheating on the GPU and CPU ? What's the TEMP value when the crashes occur ?

The PC was a prebuilt I purchased back in May. Not sure how new/old all the parts are, but I assume they're all new since I bought it from Best Buy. I guess the PSU is just a cheap one since there's no branding on it, but I'm pretty certain it's 500W. I plan to upgrade that eventually. I have updated the GPU drivers in the past and had no issues, besides when I accidentally (again) updated to an optional one a couple months ago and kept scanning/repairing on Cold War. I reverted back and I've had no problems since I accidentally did the same thing yesterday. GPU temps stay around 60-70 as far as I could tell, but I'm not sure about CPU temps. Everything seems normal as far as hardware goes.

I wouldn't think the RAM would be the issue, since before I had 16GB corsair vengeance 2x8 3200mhz, and I upgraded to 32gb corsair vengeance rgb 2x16 3200mhz. Same ram except more and RGB. Also, when I upgraded the RAM everything was running fine up until I messed with the graphics drivers. Also I'm getting graphics driver timeout error messages. But could a RAM issue cause the graphics timeout?

I suppose I could swap them back and see if I still get the errors.

 

[Deleted member 2731765]

Nope, I don't think RAM might cause a driver timeout error, but since your changed the hardware recently I couldn't rule out the system memory as well. Not saying the new RAM is faulty, but something might be unstable in your system. Are you using a fresh installed copy of Windows 10 OS ? Have you tried to reset and clear all the BIOS/CMOS settings as well ?

I suggest you also give this guide a read. Some useful tips are mentioned by AMD. I will get back to you soon.

https://www.amd.com/en/support/kb/faq/gpu-800

Oh BTW, please do not use any cheap or generic PSU to power any gaming RIG. And since the PSU doesn't even has a label/branding, then I doubt the power supply would be sufficient for your system at least under full Load. Maybe the PSU and GPU might have been working before, but a generic power unit can fail at any time. Even though the PSU might be sufficient, I won't recommend using this to power up the RX 570. Grab a HIGH quality model instead.

""This is not directed to you specifically, but for everyone else who reads this", as a side note. PSU is the MOST important component, and is highly overlooked and skimped by many gamers. Also the WATTAGE number alone means nothing when it comes to any power supply.

The main concern is the "quality" of the power, the quality of the components used/CAPS, as well as the total AMP drawn on the +12V RAIL (output), the efficiency under load, "ripple suppression", among other factors. The total wattage number of any PSU is not always really the most important deciding factor, primary concern is the 'quality' of power it produces, and the total capacity of the 12V source etc. Though how the rails are laid out does not affect that much, i.e. single/multiple +12V rail PSUs.

Multi-rail PSU can be mildly better, especially with high wattage unit, but it won't have any impact on your performance, however, it can provide an extra layer of safety in case you get a short circuit. A multi-rail power supply has OCP on all +12V rails, ensuring that your PC components stay alive, if a problem like a short circuit occurs.

A cheap generic/standard low-end PSU is prone to failure soon, than the units made by reputed brands like SEASONIC, Corsair, BE QUIET, EVGA Supernova, PC Power & Cooling, ANTEC (except earthwatts series), XFX, Super Flower, OCZ, just to name a few.

The OEM also matters a lot, instead of the actual PSU brand. I've seen PSUs labelled as 1K watts, but in actual real world scenarios, they can hardly pull 400 Watts from the wall, even under full load.

I've always given the topmost priority to PSU when building any RIG, and I mostly go for Tier 1 and/or Tier 2 units, because we know a TITANIUM/Platinum/Gold PSU is going to be much more efficient under 50% load, than a bronze/silver or a generic 80 plus certified PSU. But the exact Wattage requirement still varies from system to system, and if we plan to Overclock the GPU/CPU, then the PSU should have some headroom as well.

Power supplies are an imperative part of your system that should not be taken lightly. Throwing in a budget PSU could result in poor power efficiency or even a wrecked system.

 

[efan]

Nope, I don't think RAM might cause a driver timeout error, but since your changed the hardware recently I couldn't rule out the system memory as well. Not saying the new RAM is faulty, but something might be unstable in your system. Are you using a fresh installed copy of Windows 10 OS ? Have you tried to reset and clear all the BIOS/CMOS settings as well ?

I suggest you also give this guide a read. Some useful tips are mentioned by AMD. I will get back to you soon.

https://www.amd.com/en/support/kb/faq/gpu-800

Oh BTW, please do not use any cheap or generic PSU to power any gaming RIG. And since the PSU doesn't even has a label/branding, then I doubt the power supply would be sufficient for your system at least under full Load. Maybe the PSU and GPU might have been working before, but a generic power unit can fail at any time. Even though the PSU might be sufficient, I won't recommend using this to power up the RX 570. Grab a HIGH quality model instead.

""This is not directed to you specifically, but for everyone else who reads this", as a side note. PSU is the MOST important component, and is highly overlooked and skimped by many gamers. Also the WATTAGE number alone means nothing when it comes to any power supply.

The main concern is the "quality" of the power, the quality of the components used/CAPS, as well as the total AMP drawn on the +12V RAIL (output), the efficiency under load, "ripple suppression", among other factors. The total wattage number of any PSU is not always really the most important deciding factor, primary concern is the 'quality' of power it produces, and the total capacity of the 12V source etc. Though how the rails are laid out does not affect that much, i.e. single/multiple +12V rail PSUs.

Multi-rail PSU can be mildly better, especially with high wattage unit, but it won't have any impact on your performance, however, it can provide an extra layer of safety in case you get a short circuit. A multi-rail power supply has OCP on all +12V rails, ensuring that your PC components stay alive, if a problem like a short circuit occurs.

A cheap generic/standard low-end PSU is prone to failure soon, than the units made by reputed brands like SEASONIC, Corsair, BE QUIET, EVGA Supernova, PC Power & Cooling, ANTEC (except earthwatts series), XFX, Super Flower, OCZ, just to name a few.

The OEM also matters a lot, instead of the actual PSU brand. I've seen PSUs labelled as 1K watts, but in actual real world scenarios, they can hardly pull 400 Watts from the wall, even under full load.

I've always given the topmost priority to PSU when building any RIG, and I mostly go for Tier 1 and/or Tier 2 units, because we know a TITANIUM/Platinum/Gold PSU is going to be much more efficient under 50% load, than a bronze/silver or a generic 80 plus certified PSU. But the exact Wattage requirement still varies from system to system, and if we plan to Overclock the GPU/CPU, then the PSU should have some headroom as well.

Power supplies are an imperative part of your system that should not be taken lightly. Throwing in a budget PSU could result in poor power efficiency or even a wrecked system.

I believe the Windows copy is fresh since when I got the PC I had to activate windows myself. I haven't really messed with anything in the BIOS besides my RAM speed, but I'll take a look tomorrow and see if there's any updates needed and also see about resetting the settings.

I swapped the RAM back out and I was able to get through a few games with no crashes, but I'm gonna do a more in depth test tomorrow. Do you think it could be a mixture of everything regarding the RAM? I have an A320 motherboard, so nothing special at all, combined with a relatively unknown PSU, and I just upgraded to double the RAM I had and it also includes RGB. Could the new RAM have required too much power, thus causing my crashes?

Thanks for that info on the PSU though. I've been looking at deals to upgrade it, but honestly I just haven't had the time anyways to sit and completely rewire everything. Definitely going to have to be my next purchase though.

 

[efan]

Nope, I don't think RAM might cause a driver timeout error, but since your changed the hardware recently I couldn't rule out the system memory as well. Not saying the new RAM is faulty, but something might be unstable in your system. Are you using a fresh installed copy of Windows 10 OS ? Have you tried to reset and clear all the BIOS/CMOS settings as well ?

I suggest you also give this guide a read. Some useful tips are mentioned by AMD. I will get back to you soon.

https://www.amd.com/en/support/kb/faq/gpu-800

Oh BTW, please do not use any cheap or generic PSU to power any gaming RIG. And since the PSU doesn't even has a label/branding, then I doubt the power supply would be sufficient for your system at least under full Load. Maybe the PSU and GPU might have been working before, but a generic power unit can fail at any time. Even though the PSU might be sufficient, I won't recommend using this to power up the RX 570. Grab a HIGH quality model instead.

""This is not directed to you specifically, but for everyone else who reads this", as a side note. PSU is the MOST important component, and is highly overlooked and skimped by many gamers. Also the WATTAGE number alone means nothing when it comes to any power supply.

The main concern is the "quality" of the power, the quality of the components used/CAPS, as well as the total AMP drawn on the +12V RAIL (output), the efficiency under load, "ripple suppression", among other factors. The total wattage number of any PSU is not always really the most important deciding factor, primary concern is the 'quality' of power it produces, and the total capacity of the 12V source etc. Though how the rails are laid out does not affect that much, i.e. single/multiple +12V rail PSUs.

Multi-rail PSU can be mildly better, especially with high wattage unit, but it won't have any impact on your performance, however, it can provide an extra layer of safety in case you get a short circuit. A multi-rail power supply has OCP on all +12V rails, ensuring that your PC components stay alive, if a problem like a short circuit occurs.

A cheap generic/standard low-end PSU is prone to failure soon, than the units made by reputed brands like SEASONIC, Corsair, BE QUIET, EVGA Supernova, PC Power & Cooling, ANTEC (except earthwatts series), XFX, Super Flower, OCZ, just to name a few.

The OEM also matters a lot, instead of the actual PSU brand. I've seen PSUs labelled as 1K watts, but in actual real world scenarios, they can hardly pull 400 Watts from the wall, even under full load.

I've always given the topmost priority to PSU when building any RIG, and I mostly go for Tier 1 and/or Tier 2 units, because we know a TITANIUM/Platinum/Gold PSU is going to be much more efficient under 50% load, than a bronze/silver or a generic 80 plus certified PSU. But the exact Wattage requirement still varies from system to system, and if we plan to Overclock the GPU/CPU, then the PSU should have some headroom as well.

Power supplies are an imperative part of your system that should not be taken lightly. Throwing in a budget PSU could result in poor power efficiency or even a wrecked system.

So I went ahead and swapped out the RAM and I think that might've been the cause of my issues. I played all night tonight with no crashes. My only assumption is that I was using the max amount of RAM and mhz that my motherboard allows and it just couldn't keep up. That alongside my PSU being practically unknown, it might not have had enough power to handle everything, on top of the RGB on the RAM itself. PSU is definitely the next upgrade.

 

[Deleted member 2731765]

Thanks for the update. I told you before, that this might be related to the new RAM kit which was installed recently. But I still suspect your current PSU to be the culprit here. Yes, please buy a high quality PSU at least for any gaming rig.

 

[efan]

Thanks for the update. I told you before, that this might be related to the new RAM kit which installed recently. But I still suspect your current PSU to be the culprit here. Yes, please buy a high quality PSU at least for any gaming rig.

Definitely. PSU and motherboard are my next upgrades. Just glad I'm not having to fork out for a new GPU right now.