Rx 580 Bottlenecking?

[13128vu]

I just got a used RX 580 4gb in extremely good shape and was never used for mining, but when I popped it into my pc, install the latest drivers and ran a few games. I was not happy with the results I got with GTA 5 on high settings with 1440p it was at 25- 30 fps and MHW with 1440p mixed high and low at 25- 36 fps. I noticed that the GPU was running at 100% while my CPU was at 18%- 43%. I even tried running the games at 1080p and all I got was a 10- 20 fps. I did some more research with this CPU and GPU and they shouldn't be bottlenecked right? Please help thank you

Specs:
CPU: i7 7700k
GPU: RX 580 4gb
Ram: 64gb ddr4 3000mhz
Mbo: Msi z270 sli plus
PSU: Seasonic Prime Ultra Platinum

 

[Darkbreeze]

There is no "bottleneck". Your problem is something else.

Please try all of the following, first, and then we can look at some other options if none of these help to correct the problem. I will say, that at 1440p, you are not going to get excellent performance if you are running most settings above medium, maaybe a low-high. That's primarily a 1080p card, so while you can certainly run at 1440p, you're going to have to take a realistic approach to in game settings at 1440p.

Obviously though, 10-20fps regardless of settings at 1080p, indicates a problem of some kind. It could be drivers, or firmware, or the card itself. I'd be inclined to say it's the card since you got it used.

What did you upgrade FROM, and were you having ANY issues when you had that card installed? Do you still have your previous card if there was one?

Here are the first steps to take when trying to solve these kinds of hardware problems. If you have already tried these steps, all of them, exactly as outlined, we can move along to more advanced solutions.

If there are any you have NOT done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.


First, make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.

Second, go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.

IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

The last thing we want to look at, for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.

If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Here are the full instructions on running the Display driver uninstaller and CLEAN installing new drivers.

*Graphics card CLEAN install tutorial using the DDU*

 

[13128vu]

There is no "bottleneck". Your problem is something else.

Please try all of the following, first, and then we can look at some other options if none of these help to correct the problem. I will say, that at 1440p, you are not going to get excellent performance if you are running most settings above medium, maaybe a low-high. That's primarily a 1080p card, so while you can certainly run at 1440p, you're going to have to take a realistic approach to in game settings at 1440p.

Obviously though, 10-20fps regardless of settings at 1080p, indicates a problem of some kind. It could be drivers, or firmware, or the card itself. I'd be inclined to say it's the card since you got it used.

What did you upgrade FROM, and were you having ANY issues when you had that card installed? Do you still have your previous card if there was one?

Here are the first steps to take when trying to solve these kinds of hardware problems. If you have already tried these steps, all of them, exactly as outlined, we can move along to more advanced solutions.

If there are any you have NOT done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.


First, make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.

Second, go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.

IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

The last thing we want to look at, for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.

If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Here are the full instructions on running the Display driver uninstaller and CLEAN installing new drivers.

*Graphics card CLEAN install tutorial using the DDU*

Okay, so the card I was using before is a GTX 1080 ti. I just put the RX 580 on to my pc to see if it was working properly and it's clearly not. I wanted to see if it was working properly because I am working on a new build for a friend of mine. So I just did what you asked for me to do and nothing has changed. I did a DDU on both of my Nivida and Amd drivers and the results were the same.

 

[Darkbreeze]

Then I would say there is probably an issue with the card. Considering the number of problems we've been seeing on brand new RX 580's, and the additional fact that probably about 85% of the used cards on the market right now were in using for mining operations at some point, which could entail the card BIOS having been changed or the card having been run under extremely demanding conditions 24/7, I think this makes it highly probable.

Obviously, that's not the only possibility, it could certainly be something else, but if you've done all the necessary steps, bios is the most most recent for the motherboard, graphics drivers are clean and there are no other issues with the system, then it's either an incapable or faulty power supply or the graphics card. Pretty much has to be if nothing else is to blame.

And if you've tried this in more than one system, or used the clean install method in your system that works fine with the 1080 ti, then I'd bet the house on a problem with the card.

And unless you bought the card from somebody you know well enough that you'd invite them for dinner at your mother's house during the holidays, it's practically impossible to know that the card wasn't used for mining. Anybody can say anything. I'd definitely compare the bios that is installed on that card with the bios that SHOULD be on it, just to be sure. Cards with mining BIOSes won't run games worth squat.

 

[TJ Hooker]

What is the core speed, memory speed, and core voltage of the card under load? Are the values consistent, or fluctuating (voltage might fluctuate a bit, that's normal)? If you don't have a monitoring program installed I like hwinfo64, GPU-Z or MSI afterburner are also popular.