[SOLVED] RX 580 driver crashed while gaming - black screen

[StayCoolDK]

Hi. I was playing the division 2, when my graphics card driver crashed/stopped working. The Radeon program also said that there was no driver available. I tried to reinstall the driver, when it froze the PC half way through, forcing me to reboot. Now i only get totally black screen when starting up, No boot Sound, No Windows logo, nothing shows if i try to go into safe mode or bios. I have tried taking out the power cable, the graphics card, and taking out the BIOS batteri while reinserting after a minute without results.
HOW can i get it working again? Thanks!!!

 

[LiamiskoTechDude]

Hi. I was playing the division 2, when my graphics card driver crashed/stopped working. The Radeon program also said that there was no driver available. I tried to reinstall the driver, when it froze the PC half way through, forcing me to reboot. Now i only get totally black screen when starting up, No boot Sound, No Windows logo, nothing shows if i try to go into safe mode or bios. I have tried taking out the power cable, the graphics card, and taking out the BIOS batteri while reinserting after a minute without results.
HOW can i get it working again? Thanks!!!

I dont have much knowledge about drivers.... but i've experienced similar thing. Try taking out your GPU and plug your Display output cable into motherboard and try booting like that... If that helps let me know

 

[StayCoolDK]

I can boot into Windows using my old graphics card - No issues. It seems like the display driver in my RX580 is broken. I've tried resetting windows while using my old card as i had No restore point, same issue. I thought that would remove the bad drivers... I'm not able to see the RX 580 drivers in device manager when on my old card. Any suggestions om what i could do from here?

Using the integrated GPU works fine too.

 

[StayCoolDK]

This is device manager (in danish sorry) - not sure if the device on the left is the display driver?

https://imgur.com/a/EokjFNe

View: https://imgur.com/a/EokjFNe

(Booted using integrated graphics here)

 

[LiamiskoTechDude]

This is device manager (in danish sorry) - not sure if the device on the left is the display driver?

https://imgur.com/a/EokjFNe

View: https://imgur.com/a/EokjFNe

(Booted using integrated graphics here)

not really sure cuz i dont understanf it but the icon of display driver is the one that says something like skæmkart one of those on the bottom

 

[StayCoolDK]

Yeah skærmkort = display card, but it shows no issue under here, and no driver update available. It's only showing the integrated graphics here (Intel HD 4000), but not my graphics card (as when it is plugged in, i get a constant black screen - unable to get into windows)

 

[LiamiskoTechDude]

Yeah skærmkort = display card, but it shows no issue under here, and no driver update available. It's only showing the integrated graphics here (Intel HD 4000), but not my graphics card (as when it is plugged in, i get a constant black screen - unable to get into windows)

Have you tried going into safe mode and using DDU ? https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
watch some videos on how to use it ... you will need USB with the WQHD(so you are sure there is no issue in the driver) driver and you will unintall the current driver and "flash" new driver from the USB

View: https://www.youtube.com/watch?v=bP-2B14Nckw

 

[StayCoolDK]

https://imgur.com/a/bBLIPUg

View: http://imgur.com/a/bBLIPUg


Its not detecting my RX 580 drivers, so they must have been removed? How can i flash the driver with a USB?

 

[LiamiskoTechDude]

https://imgur.com/a/bBLIPUg

View: http://imgur.com/a/bBLIPUg


Its not detecting my RX 580 drivers, so they must have been removed?

It may seem dumb but have you tried intalling them again ? https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 the 20.2.2 version

other than that i have no idea what else could help you sorry

 

[StayCoolDK]

Yes. I'm not allowed to install the driver as it detects i dont have my RX 580 in. But i cant install the driver while having it plugged in, due to the black screen. :/

 

[LiamiskoTechDude]

Yes. I'm not allowed to install the driver as it detects i dont have my RX 580 in. But i cant install the driver while having it plugged in, due to the black screen. :/

and you even have black screen when you plug in the card but still use your motherboard as display output source ?

 

[StayCoolDK]

and you even have black screen when you plug in the card but still use your motherboard as display output source ?

Yes. While having the card in, and the HDMI in the motherboard (integrated GPU) i get a black screen. Can i force the integrated GPU to be used for displaying somehow?

 

[LiamiskoTechDude]

Yes. While having the card in, and the HDMI in the motherboard (integrated GPU) i get a black screen. Can i force the integrated GPU to be used for displaying somehow?

BRUH dont know what could help you sorry.... maybe start another thread so people see it as a new one
im really sorry

 

[henterpriser]

Can i force the integrated GPU to be used for displaying somehow?

In most of the BIOS options there's a option named like preferred gpu or something.
You can change that to force the system to use it as an output.
Try to enter bios with your internal gpu and change the option. Then put back your GPU.

I don't see the point of that but that's the thing you requested

Hope it helps
GoodLuck