[SOLVED] RX 590 performing in the 0th percentile on Userbenchmark

[SamSpalding]

Hey guys, I built my first PC a couple weeks back and noticed the GPU is performing way below expectations with a relative performance in the 0th percentile https://www.userbenchmark.com/UserRun/23445555

Specs
Ryzen 5 2600
Gigabyte RX 590
Samsung 860 Evo 500gb
Corsair Vengeance LPX DDR4 3200
B450 Aorus M
Coolermaster MasterWatt Bronze 550W
be quiet! Pure Base 500 TG

I turned off freesync and nothing changed , I've tried installing the older driver as someone recommenced and that didn't do anything

on the Heaven Benchmark
GPU temps don't ever exceed 75 degrees, power usage doesn't exceed 130W and GPU usage stays around 100% and core clock varies between 1300-1545 and I got a score of 2878

someone suggested that it could be Userbenchmark so recommended using firestrike and I got a score of 12444 and on the combined test I was getting 22.95 fps. I believe these results are worse then a 580

I'm really not sure what's going on, any ideas would be greatly appreciated thanks, Sam

 

[rgd1101]

read the 37,267 User benchmarks, average bench 63%
don't worry about the percentile unless you going to upgrade

new or used rx 590?
malware scan you system?

 

[SamSpalding]

read the 37,267 User benchmarks, average bench 63%
don't worry about the percentile unless you going to upgrade

new or used rx 590?
malware scan you system?

It's new and I only built the system a couple weeks ago so don't think I've got any malware but I'll give it a try