[SOLVED] Rx power is too high

[Arunjit]

Hello,
I have an optical fibre internet connection of 300 Mbps download speed. But since one month I am getting only 6 to 10 mbps download speed. I logged in my modem admin page. Is every thing ok? I don't know whether I have privilege to ask this question in this forum. My modem's info as follows:
Connection Info

Connection Status	Registered, authenticated.
MAC	B4:F9:49:09:55:FE
FEC Cap	Yes
FEC Upstream Status	Disabled
FEC Downstream Status	Disabled
Triple Churning	Disabled

Laser Device Info

Tx Power	1.272166 dBm
Rx Power	-29.207807 dBm
Temperature	33.750000 C
Voltage	3.347200 V
Bias Current	17.100000 mA

Link performance statistics

Bytes Sent	858183253
Bytes Received	983663856
Packets Sent	772703
Packets Received	1012301
Unicast Packets Sent	766220
Unicast Packets Received	1009127
Multicast Packets Sent	6370
Multicast Packets Received	3172
Broadcast Packets Sent	113
Broadcast Packets Received	2
Fec Errors	0
Hec Errors	0
Packets Dropped	0
Pause P{ackets Sent	0
Pause Packets Received	0

Warnning

EPON LOS

 

[Mtop]

You should contact your ISP first, they can test at their end, if they say it's fine then start looking at modem, router,cables, connections.
Nobody bent that optics cable in half did they?

 

[Wacabletech06]

-30 on fiber would indicate no signal at all, -30 is the noise floor on the fiber optics I have seen but they are not end of line modems so check with the isp. This would normally be some sort of outage.

 

[kanewolf]

"Normal" optical power is usually 0 to +5dBm so a TX of +1.2 is OK, but your RX of -29dBm is bad. You should contact your ISP.

 

[Arunjit]

You should contact your ISP first, they can test at their end, if they say it's fine then start looking at modem, router,cables, connections.
Nobody bent that optics cable in half did they?

I have contacted the ISP, one of them told me that the Rx power is bad it should be -14 dBm to -22 dBm and other one told me that -28 dBm also good.

 

[Mtop]

Time to ask a supervisor! and ask for your bandwidth in Mb/sec or KB/sec
Giving losses thru fibre is not what consumers need to know.
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